Clinical Support Specialist at Stryker

The Job's Mission

The Stryker Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment
• Providing theatre and wider HCP staff with in depth training on Stryker products
• Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class. 
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
• Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
• Additional responsibilities as directed by RSM (Regional Sales Manager).
• Implementation of training, provision of instruments and implementation of new Stryker business
• Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
• Demonstrates excellent product knowledge and professionalism with workshop
• Provides theatre and other HCP staff training on Stryker products.  This could include organizing and conducting training workshops and events for a broad customer group.
• Reports to the Regional Sales Manager to ensure customer service levels are best in class. 
• Communicates essential features and benefits of products and their clinical application.
• Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
• Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation.
• Behaves with integrity, delivers on commitments within required timescales.
• Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
• Conducts trials and evaluations of product in theatre and clinical environment as required.
• Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
• Maintains a basic business plan highlighting daily, weekly and monthly objectives.
• Develops an understanding of the local healthcare environment and Regional strategy
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Education

Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Industry background also advantageous.

Experience

• Theatre experience essential. Minimum 2 years’ experience within a theatre environment
• Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important
• Computer skills, MS Office.
• Presentation skills with modern presentation media
• Workshop/product demonstration skills including anatomy and physiology knowledge base

Competencies

• High level communicator
• Ability to work in a collaborative manner with colleagues and customers
• Professional, disciplined, focused and organised.
• Strong sense of responsibility.  
• Ability to self-motivate and work under pressure.
• Winning personality and extensive people skills
• Actively seeks continuous self-improvement
• Flexible to change