Cloud Specialist - Internal Client Services - Africa Technology Services at Deloitte

Job Description
Main Purpose of Job

• The Cloud Specialist will manage and support all Deloitte Service lines establishing client solutions in the cloud.
• As a high-powered technical talent, duties will include helping our service lines with their client solutions to navigate the operational challenges of cloud computing (Infrastructure as a Service and Compute as a Service). 
• Acting as a principal technical advisor and work one-on-one with our business units, capturing the technical requirements, and relay it into a service offering supporting both the software development lifecycle (Operating systems and database software) for cloud services and management of active services (Networking, routing and Security).
• To be part of the team and ensure the effective delivery of services to the business.
• Manage the IT infrastructure, client relationships and professional client delivery relating to IT function

Differentiators for this specific role

• Establishes and maintains strong relationships with external business technical resources across industries
• Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
• Responsible for accessing resources and run simulations on cloud platforms to design and test new promotions while building hyper-flexibility into business technology, enabling the business to partner, merge and rapidly expand without being encumbered by system limits. An entire business can be built on the cloud.
• Responsible for handling complex long-term focused projects involving multiple disciplines or business units. Provides leadership and direction to high priority or special projects undertaken by the business
• Makes recommendations for optimisation to clients (Various) and leadership team providing appropriate technological alternatives.
• Vendor relationship and negotiating skills - Tracks and monitors data necessary to ensure compliance to negotiated contracts on an ongoing basis and provides ad hoc reporting as required by enterprise systems.
• Business architectural, analysis and planning skills - Support in the development of the technical solution or offering, in translating the business needs into technical requirements.
• Manage multiple vendors specifically to the Deloitte Cloud Hosting environment
• Weekly meeting with vendor, with status updates on client services
• Manage multiple Deloitte clients specifically to the Deloitte Cloud Hosting environment
• Updates Client on status weekly or as directed
• Update Senior Manager on any changes made in regarding the contract between vendor and/or client
• Accurate inventory management of IT Cloud Infrastructure, software and related resources
• Manage and maintain log and/or list of required repairs and maintenance
• Effective planning, organizing, directing, control and evaluation of the operations of information systems
• Recommend and advise on innovative ways to enhance Deloitte profile in Technology
• Ensure all IT governance procedures are in followed, including disaster recovery procedures and checklists, back-ups and IT securities are in place
• Ensure you are familiar with all hardware, software and network operating system
• Manage and provide orientation to new users of existing technology   
• Manage client environments and resources to troubleshoot all technology issues
• Manage and maintain log and/or list of required repairs and maintenance
• Manage resources to troubleshoot virtual infrastructure, software and network operating system
• Input to develop and implement policies and procedures for IT governance and IT Cloud infrastructure
• Report all risks related to IT systems to ensure confidentiality of client information
• Ongoing evaluation of security risks and new technology to minimise risk
• Monitor that team meet all deadlines relating to internal processes i.e. expense claims, timesheets, leave, absences, etc.

Qualifications
Minimum Qualifications

• Technical qualifications in Cloud Operations
• Certified Cloud Engineer
• MCSE

Minimum Experience

• 7/ 8 years in IT field Infrastructure / Applications / Databases / Security and Networking
• Client engagement experience and Cloud Experience specifically in AWS and Azure

Core Professional Technical Capabilities

• Skilled in field with sound industry and business knowledge
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills
• Good financial knowledge
• System Administration Hands-on troubleshooting
• Virtual Infrastructure
• Systems
• Networking
• Security
• DevOps experience in a distributed systems environment
• Content Distribution / CDN
• Scripting / Automation
• Databases (relational and non-relational)
• Big Data & Analytics (Hadoop/streaming data/machine learning) Beneficial
• Operations Management & cloud infrastructure design
• Service Oriented Architecture
• Ability to manage multiple tasks and projects in a fast-moving environment
• Experience managing operational environments including escalations, incident, problem, and service availability
• Working knowledge of development methodologies
• Microsoft Certified Engineer
• Servers, Network and Security, or related best practice discipline required or equivalent work experience
• Breadth of experience in the following areas with depth in one or more subject:
• Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH, etc.
• Systems Administration (Linux and/or Windows)

Additional Information
Core Professional Behavioural Capabilities

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem-solving ability
• Excellent business acumen
• Problem solving ability
• Good business acumen

Key Performance Areas

Strategic Impact

• Builds professional relationships within service line/s to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Client Impact: External / Internal

• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed

Development/Growth of Team

• Develops strong working relationships with key talent in team   
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Provides input into annual budget
• Manages expenditure within team and ensures time and expenses are submitted weekly

Leadership Standards: 

• Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
• Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
• Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
• Talent development - Develops high-performing people and teams through challenging and meaningful opportunities