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  • Posted: Feb 23, 2022
    Deadline: Not specified
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  • Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Cloud Specialist - Internal Client Services - Africa Technology Services

    Job Description
    Main Purpose of Job

    • The Cloud Specialist will manage and support all Deloitte Service lines establishing client solutions in the cloud.
    • As a high-powered technical talent, duties will include helping our service lines with their client solutions to navigate the operational challenges of cloud computing (Infrastructure as a Service and Compute as a Service). 
    • Acting as a principal technical advisor and work one-on-one with our business units, capturing the technical requirements, and relay it into a service offering supporting both the software development lifecycle (Operating systems and database software) for cloud services and management of active services (Networking, routing and Security).
    • To be part of the team and ensure the effective delivery of services to the business.
    • Manage the IT infrastructure, client relationships and professional client delivery relating to IT function

    Differentiators for this specific role

    • Establishes and maintains strong relationships with external business technical resources across industries
    • Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
    • Responsible for accessing resources and run simulations on cloud platforms to design and test new promotions while building hyper-flexibility into business technology, enabling the business to partner, merge and rapidly expand without being encumbered by system limits. An entire business can be built on the cloud.
    • Responsible for handling complex long-term focused projects involving multiple disciplines or business units. Provides leadership and direction to high priority or special projects undertaken by the business
    • Makes recommendations for optimisation to clients (Various) and leadership team providing appropriate technological alternatives.
    • Vendor relationship and negotiating skills - Tracks and monitors data necessary to ensure compliance to negotiated contracts on an ongoing basis and provides ad hoc reporting as required by enterprise systems.
    • Business architectural, analysis and planning skills - Support in the development of the technical solution or offering, in translating the business needs into technical requirements.
    • Manage multiple vendors specifically to the Deloitte Cloud Hosting environment
    • Weekly meeting with vendor, with status updates on client services
    • Manage multiple Deloitte clients specifically to the Deloitte Cloud Hosting environment
    • Updates Client on status weekly or as directed
    • Update Senior Manager on any changes made in regarding the contract between vendor and/or client
    • Accurate inventory management of IT Cloud Infrastructure, software and related resources
    • Manage and maintain log and/or list of required repairs and maintenance
    • Effective planning, organizing, directing, control and evaluation of the operations of information systems
    • Recommend and advise on innovative ways to enhance Deloitte profile in Technology
    • Ensure all IT governance procedures are in followed, including disaster recovery procedures and checklists, back-ups and IT securities are in place
    • Ensure you are familiar with all hardware, software and network operating system
    • Manage and provide orientation to new users of existing technology   
    • Manage client environments and resources to troubleshoot all technology issues
    • Manage and maintain log and/or list of required repairs and maintenance
    • Manage resources to troubleshoot virtual infrastructure, software and network operating system
    • Input to develop and implement policies and procedures for IT governance and IT Cloud infrastructure
    • Report all risks related to IT systems to ensure confidentiality of client information
    • Ongoing evaluation of security risks and new technology to minimise risk
    • Monitor that team meet all deadlines relating to internal processes i.e. expense claims, timesheets, leave, absences, etc.

    Qualifications
    Minimum Qualifications

    • Technical qualifications in Cloud Operations
    • Certified Cloud Engineer
    • MCSE

    Minimum Experience

    • 7/ 8 years in IT field Infrastructure / Applications / Databases / Security and Networking
    • Client engagement experience and Cloud Experience specifically in AWS and Azure

    Core Professional Technical Capabilities

    • Skilled in field with sound industry and business knowledge
    • Experienced in communication and implementation of strategy
    • Proven ability to manage and execute projects
    • Experienced in development and delivery of professional presentations
    • Good report writing skills
    • Good financial knowledge
    • System Administration Hands-on troubleshooting
    • Virtual Infrastructure
    • Systems
    • Networking
    • Security
    • DevOps experience in a distributed systems environment
    • Content Distribution / CDN
    • Scripting / Automation
    • Databases (relational and non-relational)
    • Big Data & Analytics (Hadoop/streaming data/machine learning) Beneficial
    • Operations Management & cloud infrastructure design
    • Service Oriented Architecture
    • Ability to manage multiple tasks and projects in a fast-moving environment
    • Experience managing operational environments including escalations, incident, problem, and service availability
    • Working knowledge of development methodologies
    • Microsoft Certified Engineer
    • Servers, Network and Security, or related best practice discipline required or equivalent work experience
    • Breadth of experience in the following areas with depth in one or more subject:
    • Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH, etc.
    • Systems Administration (Linux and/or Windows)

    Additional Information
    Core Professional Behavioural Capabilities

    • Excellent communication skills, both written and verbal
    • Effective interpersonal and relationship building skills
    • Good mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Effective problem-solving ability
    • Excellent business acumen
    • Problem solving ability
    • Good business acumen

    Key Performance Areas

    Strategic Impact

    • Builds professional relationships within service line/s to understand business needs in area/s of responsibility
    • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

    Client Impact: External / Internal

    • Proactively identifies client service and technical issues and independently implement resolutions to address these
    • Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams

    Operational Effectiveness

    • Manages day-to-day operations and delivery by team to clients
    • Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed

    Development/Growth of Team

    • Develops strong working relationships with key talent in team   
    • Demonstrates commitment to transformation agenda of the firm

    Budgets / Profitability

    • Provides input into annual budget
    • Manages expenditure within team and ensures time and expenses are submitted weekly

    Leadership Standards: 

    • Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
    • Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    • Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
    • Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
    • Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

    go to method of application »

    Actuarial & Analytics Solutions - Manager (A&AS)

    Job Description
    Main Purpose of Job

    Developing end-to-end analytical solutions for clients from various industries

    Roles & Responsibilities

    • The collection of data from clients in various formats (i.e. data mining)
    • Delivering predictive modelling solutions using Generalised Linear modelling, Time Series Forecasting methods, Price Optimisation and Customer Analytics
    • Performance of quality checks at every step of the modelling procedure to ensure robustness of the solution to be delivered
    • Post-modelling documentation and assistance in the implementation of the model on the client’s systems
    • The manipulation and analysis of data to provide the client with business information that assists them in fulfilment of their strategic objectives
    • The identification of meaningful patterns, trends, and relationships in data and explanation of these findings to people with varying backgrounds
    • The development of interactive user forms and reporting dashboards
    • The determination of recommendations for improving data integrity issues
    • The development of business rules to support risk-based analysis and/or risk based modelling
    • Contribution to a strong client relationship through interactions with client personnel
    • Understanding the engagement as it relates to client's business
    • Contribution to engagement planning and ensuring that deliverables meet work plan objectives and quality standards
    • Recognition and communication of opportunities to sell "add-on" work
    • Local and international travel (potential)

    Qualifications

    • University Degree in Economics, Information Systems, Finance, Statistics, Mathematics, Computer Science, Engineering or related area • Postgraduate degree in a related field would be an added advantage • Advanced skills in Excel, Word, Access, and PowerPoint. • Programming experience would be an added advantage (SAS, VBA, SQL, C# or similar)

    Additional Information

    • Analytical mind and excellent problem-solving skills • Good data mining and documentation skills • Good command over statistical methods and econometrics • Awareness of the necessity of quality checks and controls • Ability to delve into detail while maintaining a broader business perspective on issues • Strong written and oral communication skills, specifically the ability to effectively communicate with clients and Deloitte teams across the globe • Ability to work in a fast-paced environment that requires balancing competing priorities • The initiative to recommend new, innovative and effective approaches to existing business frameworks and/or solutions • Data analysis and mining experience using SAS and/or SQL would be an added advantage

    Core Technical/Professional Capabilities

    • Develops analytical models that can be visualized and interpreted convincingly to inform recommendations
    • Plans and executes engagements that deliver a superior client experience
    • Acts as a financial advisor across a broad spectrum of transactions through sophisticated analyses of financial information
    • Builds an in-depth knowledge of the client’s business and stays up-to-date on industry activities, marketplace trends, and leading practices
    • Applies quality assurance, risk management, and confidentiality procedures in all areas of work performed and managed
    • Builds expertise in one stage of the M&A lifecycle and develops network in others to position client with other technical and market experts.

    Specialised Technical Capabilities

    • Applies experience in transactions with sector knowledge to inform
    • strategic and operational decisions and resulting financial implications in terms of a deal
    • Identifies risks and pricing considerations when conducting diligence
    • Begins to develop expertise in specific aspects of integration or separation value creation services to provide tailored solutions to support client

    Technical Competencies

    • Expert in field with sound industry and business knowledge
    • Demonstrated leadership skills
    • Sales skills
    • Proven ability to manage and execute projects
    • Experience in drafting and presenting client proposals
    • Excellent report writing skills
    • Excellent Microsoft Powerpoint and Excel skills
    • Good financial knowledge
    • Sound business acumen

    Behavioural Competencies

    • Excellent communication skills, both written and verbal
    • Effective interpersonal and relationship building skills
    • Good mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Sound problem solving ability

    Method of Application

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