Cloud Support Engineer (Serverless) at Amazon

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

Key job responsibilities

• Every day will bring new and exciting challenges on the job while you:
•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

•  Minimum of 2+ yrs experience in relevant technical position
•  Administrator skills on Linux/Unix and/or Windows and Networking
•  Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby
•  Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)

PREFERRED QUALIFICATIONS

•  Bachelor's Degree
•  Experience managing full application stacks from the OS up through custom applications.
•  Exposure to Virtualization (HyperV, VMware, Xen).
•  Good understanding of distributed computing environments.
•  Exposure to security concepts/best practices.
•  Experience with Cloud services and Cloud deployments.