Job Opportunities at Amazon

• This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
• A Data Center Technician Intern will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. This position involves hardware and network diagnostics followed by physical repair. All interns will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
• Amazon internships are full-time (40 hours/week) for 12 months. Candidates must be able to provide an internship agreement from their university. Intern schedules are typically day schedules, Monday-Friday. A full time position could involve day, evening, or weekend shifts and on-call rotations.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.

Inclusive Team Culture

• Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Harmony

• Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.

Key job responsibilities

• You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
• In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.

Duties include:

•  Hardware troubleshoot in servers which are not live with an AWS technician's supervision
•  Understand the importance to meet SLA’s against assigned trouble tickets
•  Follow the AWS technician's during network troubleshooting
•  Replace Media (SSD/HDD) according with AWS Data Tech guidance
•  Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
•  Interact with third party vendors & contractors who are working on site

BASIC QUALIFICATIONS

•  In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar, or has already graduated in those fields.
•  Demonstrated communication skills, both written and verbal
•  Ability to work well with others in a team environment, displaying strong time management skills
•  Fluent English

PREFERRED QUALIFICATIONS

•  Basic knowledge of Linux is an advantage
•  Basic knowledge of networking is an advantage
   

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Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

Key job responsibilities

• Every day will bring new and exciting challenges on the job while you:
•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

•  Minimum of 2+ yrs experience in relevant technical position
•  Administrator skills on Linux/Unix and/or Windows and Networking
•  Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby
•  Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)

PREFERRED QUALIFICATIONS

•  Bachelor's Degree
•  Experience managing full application stacks from the OS up through custom applications.
•  Exposure to Virtualization (HyperV, VMware, Xen).
•  Good understanding of distributed computing environments.
•  Exposure to security concepts/best practices.
•  Experience with Cloud services and Cloud deployments.

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WHY AWS SUPPORT?

 First and foremost this is a customer support role – in The Cloud.

•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a followthesun model, with Support sites located globally, there is no after hours oncall or mandated overtime in this role.
• The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

About the team

• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

•  1+ years of software development, and 1+ years of technical support experience
•  Experience troubleshooting and debugging technical systems
•  Experience working with atleast one of the IaC tools (Cloudformation, Terraform, CDK) and one of Configuration Management tools (AWS OpsWorks, Chef, Puppet, Ansible). Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.).

PREFERRED QUALIFICATIONS

•  Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.
•  Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
•  Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
•  Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

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Key job responsibilities

• Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
• Knowledge of data management fundamentals and data storage principles
• Advanced SQL and query performance tuning skills.
• Experience integrating and managing large data sets from multiple sources
• Ability to read and understand Python and Scala code
• Understanding of distributed computing environments
• Proficient in Spark,Hive and Presto
• Experience working with docker
• Python, and shell scripting
• Customer service experience / strong customer focus
• Prior working experience with AWS  any or all of EC2, S3, EBS, Glue, Athena
• Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
• Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)

A day in the life

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:
•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

BASIC QUALIFICATIONS

•  2-4years of experience
•  Understanding of ETL (Extract , Transform , Load)  Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.
•  Understanding of Linux and Networking concepts.
•  Excellent oral and written communication skills with multitasking ability.
•  Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical position

PREFERRED QUALIFICATIONS

•  Bachelor's degree in computer science or equivalent
   

go to method of application »

Key job responsibilities
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:
•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve supportrelated processes and our customers’ technical support experience.
•  Write tutorials, howto videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

A day in the life
First and foremost this is a customer support role – in The Cloud.

• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

About the team

Diverse Experiences

• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

•  Minimum of 2+ yrs experience in relevant technical position
•  Administrator skills on Linux/Unix and/or Windows and Networking
•  Knowledge of some Developer & Mobile language/Services Python, Ruby, PHP, Java, .NET, JavaScript, iOS/ObjectiveC/Swift, Rest API, interapplication messaging & queueing, develop mobile apps, version control systems, virtualization.
•  Experience with webbased applications and HTTP Knowledge of client/server and distributed systems architectures (WebServers)

PREFERRED QUALIFICATIONS

•  Bachelor’s degree
•  Experience developing against and working with REST API based services
•  Prior working experience with AWS services
•  Experience with Cloud architecture patterns and distributed computing concepts
•  Exposure to Mobile application development (iOS / Android)
•  Exposure to mobile and web application security best practices
•  Messaging and Queueing experience
•  Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
•  Exposure to security concepts / methodologies Experience with iperf, MTR, traceroute, dig
•  Experience handling full application stacks from the OS up through custom applications
•  Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth Experience