Cluster Property Operations Manager (Hospitality) at Helderberg Personnel

Purpose of the Role:

• Overseeing and coordinating day-to-day operations across multiple properties, ensuring consistent service delivery, operational efficiency, and alignment with company standards.

Key Responsibilities Include but Are Not Limited To:

• Overseeing operations across multiple guest house properties
• Coordinating and supporting on-site teams to ensure smooth daily functioning
• Monitoring operational performance and addressing any issues proactively
• Handling after-hours emergencies and escalations when required
• Travelling between properties as needed (company-covered travel expenses)
• Reporting on operational performance to senior management

Criteria:

• 3-5 years’ experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)
• Proven experience as a hospitality Operations or General Manager
• Strong understanding of hospitality operations and service standards
• Ability to work independently with minimal supervision
• Fully bilingual
• High level of computer literacy
• Strong organisational and managerial skills
• Excellent reporting and communication skills
• Own vehicle when travelling locally based on area
• Hybrid working environment (Stellenbosch-based satellite office & head office)

Remuneration and Hours of Work:

• Market-related salary
• Hybrid working environment (home office and Stellenbosch-based satellite office)
• Availability required after hours for operational needs

Closing Date: 2026-04-25