Coach Client Service - Centurion at PPS

Job Advert Summary    

• An exciting opportunity for an enthusiastic and results driven Coach exists, to provide one on one job support to coachees in order to assist them with the enhancement of their skills so that the coachees can accomplish tasks optimally. The coach will also take responsibility for the quality assurance process for their coachees.

Minimum Requirements    

• Grade 12 certificate
• 3-year Tertiary Qualification in any related field.
• A minimum of 3 years’ experience in Medical Scheme administration
• Sound knowledge of PPSHA Processes, ISO and other related legislation
• Good interpersonal skills and ability to interact with people at all levels
• Computer literacy

Duties and Responsibilities    

• Establishing a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.
• Identifying and analyzing areas for coaching in order to assist the development of coaches.
• Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.
• Provide on the job training to coachees as required
• Do real-time quality assessments with coachees.
• Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.
• Liaising with coaches from other groups on a regular basis in order to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.
• Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
• Maintaining service level agreements for all assigned processes
• Behave in alignment with the PPSHA values