Coffee Squad - Johannesburg at Coffee Importers and Roasters Organisation (CIRO)

Value added training visits and building credible coffee relationships

• Announcing him/herself to management of establishment with explanation for purpose of visit
• Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
• Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
• Ensuring customer is aware of any changes made, i.e. setting of grinders or operational guidance performed (still in line with guidelines set as per SLA if applicable)
• Ensure customers are using Ciro products
• Build sound business relations with the main objective to retain and builds volume throughput 

Customer Specific Ciro CORE Evaluation, Training Register & ESO is completed

• Ensuring that management of establishment signs off the following documents from visit:-
• Ciro CORE Evaluation
• ESO Job card with spares consumed
• Quote/invoice for the visit
• Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
• Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities

Ensuring the In-Cup quality of the coffee is of the agreed standards

• Freshness test done on all Ciro products
• Testing all products through equipment and completing taste testing, grammage testing and flowability
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Assessing the Staff at establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to
• Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to management of establishment

Performing Basic Preventative Maintenance of coffee equipment

• Performing Basic Preventative Maintenance as per service intervals defined within SLA or Coffee Squad Agreement.
• Ensuring that the Maintenance activities is completed thoroughly and signed off by management of establishment
• Ensuring that the whole service kit of spares is consumed and that a Job Card is signed off by management of establishment
• Assessing the equipment on site and if major repair work is necessary, logging a repair call with the technical department
• Malicious damage to be informed to customer
• Responsible to keep business informed of potentials leads
• Responsible for spares and tools

Minimum Requirements:

Experience:                                                                  

• Experience in training, patience and good manners beneficial
• Art of Coffee extraction understanding through equipment variants
• Technical fault finding, service and repair 
• Customer interaction experience

Qualifications:

• Completed Matric certificate
• Technical Qualifications
• Coffee Equipment
• Coffee qualification

Additional Requirements:

• Valid Driver’s license
• Minimum 2 years driving experience
• Availability to travel and stay overnight when necessary  
• Interest in hospitality industry
• Strong interpersonal skills

Competencies:

• Documenting facts
• Articulating information
• Embracing change
• Seizing business opportunities
• Meeting deadlines
• Attention to detail
• Planning and organizing
• Maintaining productivity

Closing Date 25 August 2023