Collections Advisor at FNB South Africa

Job Description

• 1-3 years Call Centre Experience preferable in collections environment.
• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions
• Carry out collections processes within mandate, meeting targets and Quality assurance/Compliance standards
• Manage personal development to increase own skills and competencies
• To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.
• To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Collect arrears and negotiate acceptable RAR's.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Research and develop new MIS / reports for risk management.
• Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
• Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
• Manage own development to increase own competencies.

Qualifications 

• Matric
• NQF qualification
• Diploma

Additional Information

• Collections experience