Collections Consultant at Motus Holdings Limited

Job Description

The Collections Consultant contributes to the organisational goals by taking responsibility for collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets of the call centre.

Specific Role Responsibilities

• Achieve Unmets KPIs and maintain SLA’s
• Adherence to the code of conduct and subscribes to the company’s disciplinary code of conduct
• Comply with the Collections Call Centre policies and procedures
• Achieve Targets
• Online Time
• Actual Talk time
• Wrap up time
• Work a set number of Connects per day
• Achieve Daily Promise to Pay [PTP] Target
• QA - Quality and Compliance targets]
• Maintain a call sheet as well as record of PTP’s made
• Liaise with internal Departments that influence unmets
• Provide feedback to Team leader / relevant business units where necessary
• Able to work on any campaign as directed by Team leader

Qualifications And Experience

• Matric
• Must have passed FAIS & RE5 exam or be suitably qualified in line with date of appointment into the industry
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
• Min 1-2 year Collections or Call centre experience
• Experience within the financial services industry, advantageous if Short Term and/or Life Insurance

Skills and Personal Attributes

• Quality orientation
• Target Driven
• Good negotiation skills
• Assertiveness
• Self-Motivation
• Adaptability
• Reliability
• Flexibility
• Attention to detail
• Communication Skills (verbal & written)
• Conflict Handling
• Stress Tolerance
• Sense of Urgency
• Problem Solving Skills
• Listening Skills
• Able to work in a team

Closing Date: 9th, May 2022