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  • Posted: May 4, 2022
    Deadline: Not specified
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  • Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
    Read more about this company

     

    Collections Consultant

    Job Description

    The Collections Consultant contributes to the organisational goals by taking responsibility for collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets of the call centre.

    Specific Role Responsibilities

    • Achieve Unmets KPIs and maintain SLA’s
    • Adherence to the code of conduct and subscribes to the company’s disciplinary code of conduct
    • Comply with the Collections Call Centre policies and procedures
    • Achieve Targets
    • Online Time
    • Actual Talk time
    • Wrap up time
    • Work a set number of Connects per day
    • Achieve Daily Promise to Pay [PTP] Target
    • QA - Quality and Compliance targets]
    • Maintain a call sheet as well as record of PTP’s made
    • Liaise with internal Departments that influence unmets
    • Provide feedback to Team leader / relevant business units where necessary
    • Able to work on any campaign as directed by Team leader

    Qualifications And Experience

    • Matric
    • Must have passed FAIS & RE5 exam or be suitably qualified in line with date of appointment into the industry
    • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
    • Min 1-2 year Collections or Call centre experience
    • Experience within the financial services industry, advantageous if Short Term and/or Life Insurance

    Skills and Personal Attributes

    • Quality orientation
    • Target Driven
    • Good negotiation skills
    • Assertiveness
    • Self-Motivation
    • Adaptability
    • Reliability
    • Flexibility
    • Attention to detail
    • Communication Skills (verbal & written)
    • Conflict Handling
    • Stress Tolerance
    • Sense of Urgency
    • Problem Solving Skills
    • Listening Skills
    • Able to work in a team

    Closing Date: 9th, May 2022

    go to method of application »

    Finance & Insurance Manager - Hyundai Bedfordview

    Purpose
    This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

    Specific Role Responsibilities

    • Generic Job Outputs
    • Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
    • Maximize second gross profit.
    • Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
    • Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
    • Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
    • Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
    • Provide specialized need analysis & financial and insurance advice and support to clients
    • Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
    • Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
    • Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
    • Customer service and sale management.
    • Knowledge of the NCA, CRA, FAIS, FICA..

    Minimum Experience
    Qualifications and Experience

    • 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

    Minimum Qualification

    • Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

    Skills and Personal Attributes
    Minimum Requirements

    • Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
    • Customer service and sale management.
    • Understanding of the compliance governing the retail industry would be an advantage.
    • Knowledge of the NCA, CRA, FAIS, FICA.
    • Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
    • Possess the relevant Continuous Professional Development points within the stipulated time-frames

    Closing Date: 9th, May 2022

    go to method of application »

    Finance & Insurance Manager - Hyundai Pretoria

    Purpose
    This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

    Specific Role Responsibilities

    • Generic Job Outputs
    • Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
    • Maximize second gross profit.
    • Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
    • Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
    • Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
    • Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
    • Provide specialized need analysis & financial and insurance advice and support to clients
    • Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
    • Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
    • Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
    • Customer service and sale management.
    • Knowledge of the NCA, CRA, FAIS, FICA..

    Minimum Experience
    Qualifications and Experience

    • 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

    Minimum Qualification

    • Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

    Skills and Personal Attributes
    Minimum Requirements

    • Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
    • Customer service and sale management.
    • Understanding of the compliance governing the retail industry would be an advantage.
    • Knowledge of the NCA, CRA, FAIS, FICA.
    • Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
    • Possess the relevant Continuous Professional Development points within the stipulated time-frames

    Closing Date: 9th, May 2022

    go to method of application »

    Finance & Insurance Manager - Cargo Bedfordview

    Purpose
    This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

    Specific Role Responsibilities

    • Generic Job Outputs
    • Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
    • Maximize second gross profit.
    • Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
    • Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
    • Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
    • Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
    • Provide specialized need analysis & financial and insurance advice and support to clients
    • Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
    • Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
    • Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
    • Customer service and sale management.
    • Knowledge of the NCA, CRA, FAIS, FICA..

    Minimum Experience
    Qualifications and Experience

    • 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

    Minimum Qualification

    • Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

    Skills and Personal Attributes
    Minimum Requirements

    • Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
    • Customer service and sale management.
    • Understanding of the compliance governing the retail industry would be an advantage.
    • Knowledge of the NCA, CRA, FAIS, FICA.
    • Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
    • Possess the relevant Continuous Professional Development points within the stipulated time-frames

    Closing Date: 9th, May 2022

    go to method of application »

    Finance & Insurance Manager - Hyundai Bryanston

    Purpose
    This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

    Specific Role Responsibilities

    • Generic Job Outputs
    • Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
    • Maximize second gross profit.
    • Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
    • Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
    • Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
    • Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
    • Provide specialized need analysis & financial and insurance advice and support to clients
    • Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
    • Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
    • Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
    • Customer service and sale management.
    • Knowledge of the NCA, CRA, FAIS, FICA..

    Minimum Experience
    Qualifications and Experience

    • 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

    Minimum Qualification

    • Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

    Skills and Personal Attributes
    Minimum Requirements

    • Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
    • Customer service and sale management.
    • Understanding of the compliance governing the retail industry would be an advantage.
    • Knowledge of the NCA, CRA, FAIS, FICA.
    • Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
    • Possess the relevant Continuous Professional Development points within the stipulated time-frames

    Closing Date: 9th, May 2022

    go to method of application »

    Learning & Development Specialist

    Position Overview    
    To align & drive the Learning & Development (L&D) function for Motus Mobiltiy Solutions, along with the business objectives / goals.  To develop people capabilities in the business ensuring learning and development opportunities for employees, at all levels.  Building a learning organization culture and to foster a healthy climate for career enhancements and employee aspirations.

    Specific Role Responsibilities    

    • Working with relevant stakeholders to identify training needs within the business
    • Provide specialist advice to business on learning and development activities
    • Advise management on legislative requirements
    • Designing, both in-house and with expert third parties, a solution which includes a blended approach to learning such as coaching, classroom training, action learning & E-learning
    • Delivering these blended solutions and training sessions to the business
    • Monitoring regulatory requirements for staff training and competence and ensuring that all requirements and subsequent changes are reflected in all training
    • Drafting, implementing, reviewing and advising upon learning and development proposals, issues and policies
    • Sourcing external service providers in line with training and development needs of the organisation
    • Provide inputs to the Company's L&D strategy that ensures the attraction needs, retention and development of talent
    • Establish and maintain external stakeholder relationships with specific reference to the Department of Labour, Financial Services Board and any relevant SETAs
    • Consolidate the various elements making up skills development and improving the BBBEE Scorecard in that regard including monthly BBBEE group reporting
    • Provide input of Skills Development Expenditure in line with organisations Training Budget
    • Maintain Sales pipeline and internship programmes in the organisation
    • Driving Employment Equity targets with particular focus through delivering on skills development targets for the organisation
    • Conclude Annual submission of the organisations workplace skills plan (WSP) and annual training report (ATR)
    • Creating Individual Development Plans for employees
    • Registered Skills Development Facilitator (SDF)
    • Monthly training reporting for all areas of the business

    Qualifications and Experience    

    • Minimum of 5 years' experience within L&D function
    • Have knowledge and experience of training design and development
    • Fully conversant with skills development compliance requirements
    • Registered Skills development facilitator (SDF)
    • Must know how to translate L&D returns to business ROI (Govt. & SETA funding)
    • Completed HR degree or relevant 3-year qualification
    • Must be proficient in the full Microsoft Office suite
    • Strong presentation and facilitation skills
    • Excellent oral and written communication skills, including strong command of English grammar
    • Strong interpersonal and influencing skills
    • A valid driver license
    • Ability to be a self-starter
    • Highly innovative and driven
    • Must adapt quickly to change and cope well in an agile environment

    Skills and Personal Attributes    

    • Energetic
    • Ability to work under pressure
    • Team player
    • Accuracy
    • Honesty, reliability & integrity
    • Confident
    • Good communication skills at all levels within the organisation
    • Attention to detail
    • Ability to effectively handle challenging situations
    • Self-starter
    • Business initiative
    • Strong administrative skills
    • Clean credit and criminal records
    • Reliable or own transport

    Closing Date: 6th, May 2022

    Method of Application

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