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Analyze current collection processes, identify potential pain points and roadblocks that deter productivity
Review current Mode Collections Dashboards across 3 main categories, and propose frequent adjustments to improve visibility, usability, efficiency.
Review performance of treatment groups vs. control groups, push to improve this metric month over month
Monitor collection agencies and make sure that they are following our rules and filling our expectations in terms of productivity, customer treatment, quality, and flexibility
Propose changes in collections strategies, pointing at maximizing team performance
Prepare frequent touch points with Risk to ensure alignment in terms of strategy, analytics, objectives, KPIs, etc.
Manage team incentives and align bonuses calculation with expected results
Propose frequent experiments to review scripts, negotiations, effectivity, new tools
Review current team tools effectiveness, adjust, propose changes and performance of other channels in terms of contact ability, recovery rates, and ROI
Propose and try new channels (e.g. notifications, WhatsApp)
Requirements
Bachelor's degree in business, accounting, finance, or a related field
4+ years of experience in finance-related roles in leadership roles
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