Jobs Availlable at PayJoy

Responsibilities

• Analyze current collection processes, identify potential pain points and roadblocks that deter productivity
• Review current Mode Collections Dashboards across 3 main categories, and propose frequent adjustments to improve visibility, usability, efficiency.
• Review performance of treatment groups vs. control groups, push to improve this metric month over month
• Monitor collection agencies and make sure that they are following our rules and filling our expectations in terms of productivity, customer treatment, quality, and flexibility
• Propose changes in collections strategies, pointing at maximizing team performance
• Prepare frequent touch points with Risk to ensure alignment in terms of strategy, analytics, objectives, KPIs, etc.
• Manage team incentives and align bonuses calculation with expected results
• Propose frequent experiments to review scripts, negotiations, effectivity, new tools
• Review current team tools effectiveness, adjust, propose changes and performance of other channels in terms of contact ability, recovery rates, and ROI
• Propose and try new channels (e.g. notifications, WhatsApp)

Requirements

• Bachelor's degree in business, accounting, finance, or a related field
• 4+ years of experience in finance-related roles in leadership roles
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Knowledge of payment processes
• Proficiency in Excel and data analysis tools
• SQL knowledge plus but not a requirement
• A structured approach to problem-solving

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Key Responsibilities

• Design training materials across multiple platforms.
• Keep knowledge updated on best practices and innovations in training and development.
• Evaluate the impact of training programs through surveys, feedback, and performance analysis.
• Prepare and present reports on training activities, progress, and results to Global Management.
• Maintain training metrics for all activities and participant progress.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Education, or a related field.
• 1 year of experience in training.
• Good proficiency in English and Portuguese.
• Proficiency in all aspects of English as a second language.
• Analytical and problem-solving skills.
• Excellent organizational and project management skills.
• Experience using Google Office.

Desirable (Optional)

• Experience with process improvement methodologies such as Lean or Six Sigma.
• Proficiency in data analysis tools and software.
• Proficiency in creation tools material (Canvas, Genially, classroom)