Support Operations - Training Analyst at PayJoy

Key Responsibilities

• Design training materials across multiple platforms.
• Keep knowledge updated on best practices and innovations in training and development.
• Evaluate the impact of training programs through surveys, feedback, and performance analysis.
• Prepare and present reports on training activities, progress, and results to Global Management.
• Maintain training metrics for all activities and participant progress.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Education, or a related field.
• 1 year of experience in training.
• Good proficiency in English and Portuguese.
• Proficiency in all aspects of English as a second language.
• Analytical and problem-solving skills.
• Excellent organizational and project management skills.
• Experience using Google Office.

Desirable (Optional)

• Experience with process improvement methodologies such as Lean or Six Sigma.
• Proficiency in data analysis tools and software.
• Proficiency in creation tools material (Canvas, Genially, classroom)