Collections Officer - Intern at Bayport Financial Services

Description

• The purpose of the role is to facilitate telephonic payment arrangements in a call centre environment to maximise collections on the allocated portfolio. This includes the establishing of right party contact; information share with the customers as to the status of the account and to negotiate a suitable payment arrangement. The Collections officer will update all interactions and outcomes on the relevant system and ensure that data quality is maintained by updating critical information as required.

Requirements
EDUCATION
MINIMUM QUALIFICATIONS

• Matric or equivalent

DESIRED REQUIREMENTS

• Ability to maintain composure with difficult or irate customers.
• Excellent negotiation skills
• Exposure to a dialer related environment will be an advantage.
• Solutions Driven
• Ability to meet department’s attendance standards within shift based working hours.
• Ability to work independently and maintain accuracy (attention to detail)
• Excellent Communication skills both written and verbal

OTHER REQUIREMENTS

• Ability to prioritise and multi – task
• Basic Maths skills ( addition , subtraction, multiplication, division, percentages)
• Customer Services oriented