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Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust.
Bayport customers use our financial solutions for a variety of reasons: from farming an...
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Description
- The IT Engineers role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- Diploma in Information Technology
CERTIFICATIONS AND TRAINING COURSES
- A+ N+ Server+ (advantageous)
- MCP (advantageous)
- MS Azure Knowledge (advantageous)
DESIRED / PREFFERED REQUIREMENTS
- Effective in working with people of different cultures and values.
- Maintain strong initiative and attention to details in a high-pressure situation.
- Interpersonal skills, the ability to interact with internal and external customers.
- Provide efficient IT Support on second level and drive to continuously improve IT support offering.
- Must be willing to remain updated with regards to his/her skills levels and remain Microsoft Certified
- Able to work in a team environment and follow instructions. Must have integrity.
- Be willing to work overtime if and when required.
- Ability to work on Mac and Windows.
- MS Azure Knowledge (advantageous)
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Description
- The learning and development administrator will be responsible for the administration and coordination of a range of learning and development solutions which include the technical administrative and functional administrative tasks in the daily operations of an enterprise level learning management system and administrative tools to support the development and delivery of learning content. The ideal candidate will be responsible for the administration of the educational technologies at Bayport South Africa.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- NQF Level 5 Business Administration or higher related business administration qualification.
DESIRED/ PREFERRED REQUIREMENTS
- Proficiency and competency in Microsoft office suite
CERTIFICATIONS AND TRAINING COURSES
- Excel Intermediate qualification
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- At least 6 months experience as an administrator
- Experience within a fast paced and dynamic environment
- Experience with MS Excel and its functions and features
INDUSTRY EXPERIENCE
- Experience in Insurance and/or financial services an advantage
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Description
- The Marketing Coordinator (Sales) role is responsible for providing support to the BMC: Senior Manager for all sales channel activities as well as providing support to the Brand, Marketing and Communications (BMC) team and related stakeholders across the business.
- The incumbent will be required to provide support in the development, co-ordination and execution of various activities and projects for internal/external brand, marketing and communications purposes.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- Higher Certificate in Marketing Management NQF Level 5 or higher, or
- N6 In Marketing Management
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Prior Knowledge of a function within a Marketing and Sales environment
- A valid driver’s License.
DESIRED/PREFERABLE REQUIREMENTS
- 2 years experience or exposure in the sales environment.
- Event planning and marketing skills.
- Passion and desire to assist people in financial distress.
- Must have a valid Code 8 Driver's Licence.
- Must be willing to work flexible hours and to travel
INDUSTRY EXPERIENCE
- National Credit Act (NCA) basic knowledge.
- Credit Industry knowledge.
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Description
- The Marketing Coordinator (Sales) role is responsible for providing support to the BMC: Senior Manager for all sales channel activities as well as providing support to the Brand, Marketing and Communications (BMC) team and related stakeholders across the business.
- The incumbent will be required to provide support in the development, co-ordination and execution of various activities and projects for internal/external brand, marketing and communications purposes.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- Higher Certificate in Marketing Management NQF Level 5 or higher, or
- N6 In Marketing Management
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Prior Knowledge of a function within a Marketing and Sales environment
- A valid driver’s License.
DESIRED/PREFERABLE REQUIREMENTS
- 2 years experience or exposure in the sales environment.
- Event planning and marketing skills.
- Passion and desire to assist people in financial distress.
- Must have a valid Code 8 Driver's Licence.
- Must be willing to work flexible hours and to travel
INDUSTRY EXPERIENCE
- National Credit Act (NCA) basic knowledge.
- Credit Industry knowledge.
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Description
- Assist the Brand, Marketing and Communications department in creating brand, sales marketing and communications collateral.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate: Design Techniques NQF Level 5
- National Diploma Graphic Design – NQF Level 6 or higher, or
- N6 In Arts and Design with a specific focus on Graphic Design
DESIRED/PREFERABLE REQUIREMENTS
- Minimum of one-year equivalent qualification in graphic design or related field.
- Strong creative flair and a keen eye for detail.
- Excellent communication skills and the ability to collaborate effectively.
- Competence in Adobe (Photoshop, Illustrator, Acrobat and InDesign).
- Competence in MS Office.
- Good knowledge of print process- set up your own artwork for print.
- Must have strong interest in design trends.
- Must have a valid Code 8 Driver's License.
- Must be willing to work flexible hours and to travel
INDUSTRY EXPERIENCE
- National Credit Act (NCA) basic knowledge.
- Credit Industry knowledge
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Description
- The Quality Assurance Analyst (QA) is responsible for assessing the quality of the interactions between the customer solution centre representatives and our existing and potential customers. The analyst will monitor and evaluate inbound and outbound calls to assess technical accuracy, customer service performance, compliance to company policies and procedures and identify any training or coaching that may be required.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Diploma: Contact Centre Management (NQF Level 5) or,
- NQF Level 5 or higher related qualification
DESIRED REQUIREMENTS
- 2 years working experience in a Call Centre environment
- Assessor, and coaching skills advantageous
OTHER REQUIREMENTS
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Description
- An Affordability Review Agent is responsible for examining loan applications for completeness, accuracy or conformance to business standards. The Affordability Review Agent will assess loan applications based on standard business policy and affordability rules.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- Agile Banking Level 5 Certificate or higher related or,
- Financial Acumen Level 5 Certificate or higher related or,
- Financial Management Level 5 Certificate or higher related, or
DESIRED/ PREFERRED REQUIREMENTS
- Basic accounting/budgeting experience/qualification would be an added advantage.
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Description
- The Fulfilment Hub plays a vital role in supporting the sales operations by ensuring the timely collection of customers supporting documentation and accurate processing of all applications originated by the various channels.
- The admin agent is responsible to meet and exceed the minimum key performance areas and set monthly targets through follow up activities, quality submissions and ensuring loan conversions.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Diploma: Contact Centre Management (NQF Level 5), or
- NQF Level 5 or higher related qualification
DESIRED/ PREFERRED REQUIREMENTS
DESIRED/ PREFERRED REQUIREMENTS
- Previous experience in loan sales an advantage
- Proven track record of exceptional performance
- Ability to work additional hours when required to ensure targets are achieved.
INDUSTRY EXPERIENCE
- Attention to Detail
- Capturing Accuracy
- Strong customer focus
- Business communication skills (telephony and email)
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Description
- To meet and exceed the minimum key performance areas and set monthly sales targets, delivering on call quality and conversion standards.
- To contribute to Bayport Financial Services growth and profitability by offering Money Solutions products and services to Corporate Employees in line with Bayport’s Corporate strategy.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Diploma: Contact Centre Management (NQF Level 5) or,
- Relevant NQF Level 5 or higher related qualification
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Proven track record of exceptional performance
- Previous experience in loan sales an advantage
- Previous experience in financial wellness role an advantage
INDUSTRY EXPERIENCE
- Professional communication skills
- Energetic and enthusiastic
- Ability to multi-task by ensuring proficient verbal and typing skills
- Interpreting and communicating information
- Attention to detail
- Ability to work under pressure and cope with setbacks
- Team player
- Honesty and integrity
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Description
- To provide an opportunity to gain hands-on experience and develop the skills and knowledge in internal auditing through assisting the Senior Internal Auditor with completion of the approved internal audit plan and ad-hoc projects.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate in Internal Audit/Risk Management NQF Level 5 or Higher, or
- NQF Level 5 or higher related qualification
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Knowledge and Understanding of IIA standards
- Project management skills
- Good client relations and networking skills
- Ability to communicate effectively verbally and in writing
- Ability to think from a risk-perspective
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Description
The primary goal of occupational health and safety is to nourish and foster the work environment for all individuals employed by Bayport. Keeping everybody at Bayport safe and healthy increases the efficiency and productivity of the entire business and contributes towards the success story of Bayport.
The SHE (Safety, Health and Environment) Officer forms part of the Procurement & Facilities team providing general administration and support to the health and safety manager and team.
- You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, and Bayport’s customers/clients. You must obey all lawful and reasonable orders given to you and comply with Bayport’s rules, procedures and policies.
- You are responsible for the equipment provided to you for use in your job role. This means you must ensure that equipment is used in accordance with procedures and training provided.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate in Health and Safety Management NQF Level 5, or
- Related NQF Level 5 Qualification relevant to field
- NOSA Health and Safety – SAMTRAC or Legislation Training
CERTIFICATIONS AND TRAINING COURSES
- Relevant certification in Occupational Health and Safety Management (any of the below will be an advantage):
- OSH Act and Regulation
- COID Act
- Emergency Procedures
- Health and Safety Rep
- First Aid Level 1
- Fire Prevention
- Computer literacy (Microsoft Office Suite)
- Report writing skills (Word, Excel and PowerPoint essential)
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Description
- To administer the purchasing module in delivering a cost effective, timely and valued added purchasing function to Bayport Financial Services SA, whilst building and maintaining effective and open communication to stakeholders ensuring they are well informed and updated on their respective procurement requests.
- Manage all aspects of procurement in a professional and ethical manner with due regards to total acquisition cost, delivery, quality, continuous improvement, and cost reduction.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate in Supply Chain or Purchasing Management NQF Level 5, or,
- NQF Level 5 related
CERTIFICATIONS AND TRAINING COURSES
- Computer Literacy
- Excell proficient
EXPERIENCE AND KNOWLEDGE
INDUSTRY EXPERIENCE
- Good knowledge of supplier or third-party management software
- Knowledge of finance/ procurement process flows
DESIRED/ PREFERRED REQUIREMENTS
- Good communication skills
- Meeting customers' expectations
- Flexibility in meeting customers changing needs
- Deliver reliable information on time
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Description
- The purpose of this role is to maintain and implement the organization’s Compliance Framework to ensure Bayport Financial Services executes its strategy following all regulatory requirements and continuously delivers good client outcomes. This includes executing the Compliance Risk Management Plan (CRMP) and the requisite Compliance Monitoring Plan while guiding remedial action plans and risk mitigation strategies in line with businesses’ objectives. The Compliance Intern will assist coordinating and managing regulatory reviews, onsite inspections, and report on Business Continuity Management activities.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate NQF Level 5 or higher in Law, Risk Management or Auditor,
- Relevant NQF Level 5 or higher Qualification
DESIRED/ PREFERRED REQUIREMENTS
- FSCA Regulatory Exams (RE5)
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Knowledge of NCR, POPIA, FAIS and FICA with requisite requirements
DESIRED/ PREFERRED REQUIREMENTS
- Understanding the financial services industry would be an advantage as would the insurance industry
- dealing with credit life insurance.
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Description
- The purpose of the role is to facilitate telephonic payment arrangements in a call centre environment to maximise collections on the allocated portfolio. This includes the establishing of right party contact; information share with the customers as to the status of the account and to negotiate a suitable payment arrangement. The Collections officer will update all interactions and outcomes on the relevant system and ensure that data quality is maintained by updating critical information as required.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
DESIRED REQUIREMENTS
- Ability to maintain composure with difficult or irate customers.
- Excellent negotiation skills
- Exposure to a dialer related environment will be an advantage.
- Solutions Driven
- Ability to meet department’s attendance standards within shift based working hours.
- Ability to work independently and maintain accuracy (attention to detail)
- Excellent Communication skills both written and verbal
OTHER REQUIREMENTS
- Ability to prioritise and multi – task
- Basic Maths skills ( addition , subtraction, multiplication, division, percentages)
- Customer Services oriented
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Description
- Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences. Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate - Generic: Customer Management NQF Level 5 or,
- Relevant NQF Level 5 or higher related qualification
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- Experience in working with inbound and outbound calls, customer retention, and collections
- experience preferred.
- Clear and effective communication, both written and verbal
- Computer savvy, including competency with the Microsoft Office application suite
- (Especially Outlook, Excel, and Word)
- Strong organizational skills, attention to detail, commitment to accuracy and excellent work
- product, employed with maximum efficiency, without being weighed down by minutia.
INDUSTRY EXPERIENCE
- General knowledge of administrative tasks/issues pertaining to client services
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Description
- The National Corporate Financial Consultant main responsibilities are to assist Corporate employees to improve their overall financial wellbeing through the evaluation of employee’s financial situation, providing them with consolidation and/or personal loan solutions and educating employees on basic principles of good financial health.
- To contribute to Bayport Financial Services growth and profitability by offering Money Solutions products and services to Corporate Employees in line with Bayport’s Corporate strategy.
N.B.: This role is required to service all employers Nationally and although reflected as a Support Office resource, will report to the Regional Sales Manager responsible for the specific employer(s) allocated to the National Corporate Financial Consultant at the time.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate in business administration, finance, economics NQF Level 5, or a related field, or,
- National Diploma in Credit Management
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- People engagement is a key requirement.
- Financial literacy knowledge and skills – reasonable understanding of personal finance, debt and savings.
- Ability to explain basic financial concepts to others
- Passion and desire to assist people in financial distress.
- Must be willing to work flexible hours.
- Must be willing to travel and stay in a location away from home for extended period.
- Must be fluent in English. This includes both the verbal and written mediums. At least one or two African
- A valid driver’s License.
- Languages will be an advantage.
PREFERED REQUIREMENTS
- Experience in liaising with external service providers and 3rd party management.
- Debt Rehabilitation and Debt Counselling/consultation experience/knowledge.
- Debt evaluation and distress detecting abilities.
PREFERRED INDUSTRY EXPERIENCE
- Debt Counselling, Debt Administration, Legal process understanding
- National Credit Act (NCA) basic knowledge.
- Credit Industry knowledge.
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Description
- The National Corporate Financial Consultant main responsibilities are to assist Corporate employees to improve their overall financial wellbeing through the evaluation of employee’s financial situation, providing them with consolidation and/or personal loan solutions and educating employees on basic principles of good financial health.
- To contribute to Bayport Financial Services growth and profitability by offering Money Solutions products and services to Corporate Employees in line with Bayport’s Corporate strategy.
N.B.: This role is required to service all employers Nationally and although reflected as a Support Office resource, will report to the Regional Sales Manager responsible for the specific employer(s) allocated to the National Corporate Financial Consultant at the time.
Requirements
EDUCATION
MINIMUM QUALIFICATIONS
- National Certificate in business administration, finance, economics NQF Level 5, or a related field, or,
- National Diploma in Credit Management
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
- People engagement is a key requirement.
- Financial literacy knowledge and skills – reasonable understanding of personal finance, debt and savings.
- Ability to explain basic financial concepts to others
- Passion and desire to assist people in financial distress.
- Must be willing to work flexible hours.
- Must be willing to travel and stay in a location away from home for extended period.
- Must be fluent in English. This includes both the verbal and written mediums. At least one or two African
- A valid driver’s License.
- Languages will be an advantage.
PREFERED REQUIREMENTS
- Experience in liaising with external service providers and 3rd party management.
- Debt Rehabilitation and Debt Counselling/consultation experience/knowledge.
- Debt evaluation and distress detecting abilities.
PREFERRED INDUSTRY EXPERIENCE
- Debt Counselling, Debt Administration, Legal process understanding
- National Credit Act (NCA) basic knowledge.
- Credit Industry knowledge.
Method of Application
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