Quality Assurance Analyst (QA) Intern at Bayport Financial Services October, 2023

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- Quality Assurance Analyst (QA) Intern at Bayport Financial Services
- View Jobs in Banking / Financial Services / View Jobs at Bayport Financial Services
Posted: Oct 4, 2023

Deadline: Not specified
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Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust. Bayport customers use our financial solutions for a variety of reasons: from farming an...

Quality Assurance Analyst (QA) Intern
- Job Type Full Time
- Qualification Bachelors , Higher National Certificate , National Certificate (NCV)
- Experience 2 years
- Location Gauteng
- City Johannesburg
- Job Field Graduate Jobs , Internships
Description
- The Quality Assurance Analyst (QA) is responsible for assessing the quality of the interactions between the customer solution centre representatives and our existing and potential customers. The analyst will monitor and evaluate inbound and outbound calls to assess technical accuracy, customer service performance, compliance to company policies and procedures and identify any training or coaching that may be required.
Requirements
EDUCATION

MINIMUM QUALIFICATIONS
- National Diploma: Contact Centre Management (NQF Level 5) or,
- NQF Level 5 or higher related qualification
DESIRED REQUIREMENTS
- 2 years working experience in a Call Centre environment
- Assessor, and coaching skills advantageous
OTHER REQUIREMENTS
- Presentation skills
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Interested and qualified? Go to Bayport Financial Services on bayportsa.mcidirecthire.com to apply

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Quality Assurance Analyst (QA) Intern at Bayport Financial Services

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Quality Assurance Analyst (QA) Intern at Bayport Financial Services

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