Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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Mimecast Finance is looking for a Collections Specialist to join our team.
The Collection Specialist is responsible for facilitating the communication and relationship building necessary to collect the invoices due from client within specified payment terms.
What You’ll Do:
Actively manage a list of customer accounts to ensure payment is received on time.
This includes facilitating daily collection calls and/or electronic correspondence with clients while ensuring acceptable level of delinquency for assigned accounts.
Provide customer assistance relating to collection issues and refunds
Process and review account adjustments, resolve client discrepancies and short payments
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlist the efforts of sales, customer service, and management when necessary to assist in the collection process
Provide excellent and considerate service to customers, partners and other departments within the Company
Assist with metrics reporting and other cash and credit related reconciliations
Assist with cash/ACH application as needed
What We are Looking For:
1-3 Years’ Corporate Collections experience
1-4 years’ Knowledge of Billing and Collections procedures
Accounts Receivable experience
Goal oriented and strong attention to detail
Commitment to excellent customer service
Excellent written and verbal communication skills
Excellent organizational and problem-solving skills
Ability to prioritize and manage multiple responsibilities
Ability to work independently and in a team environment
Proficiency with MS Office suite
Netsuite experience or comparable ERP system preferred
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