Commercial Manager - Johannesburg at Clickatell

Purpose 

• Clickatell is looking for a Commercial Manager that will focus their efforts in expanding our chat commerce solution’s footprint in South Africa.  Engaging with current and future clients, you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways. 

We Do Things Right 

Responsibilities of the Role 

Managing existing clients and revenue  

• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals. 
• Manage the entire sales cycle to ensure you customers experience the full customer journey. 
• Provide technical support to our customers with the goal to keep customers satisfied with the business's products. 

Cross sell to existing clients

• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile. 
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. 
• Provide professional after-sales support to enhance the customers’ dedication. 

Hunting for new clients 

• Focuses on building long-term mutually beneficial partnerships with core enterprise customers.  
• Unearth new sales opportunities through networking and turn them into long term partnerships. 
• Engage in complex deal structuring and negotiation efforts designed to win new deals. 
• Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer. 
• Set sales and revenue targets and work diligently to meet them. 
• Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation. 

We Are On A Learning Journey 

Requirements of the Role 

• Proven experience to create a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues. 
• Proven experience to work cross functionally as part of a solution team. 
• Relevant Degree or 8 years of relevant job experience with similar essential duties. 
• Proven business acumen with experience in Senior Manager stakeholder engagement. 
• A track record for consistently exceeding revenue goals. industry and shared business challenges along with your knowledge of analytic solutions. 
• Experience and knowledge of messaging and/or payment products and industry.  
• Extensive network of decision makers in the industry. 
• A good listener, genuinely interested in your clients, their business, and how you can help make them successful.  
• A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.  
• Excellent written and verbal communication skills, professional presentation.  
• Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.  
• Strong Interpersonal skills with the ability to work with multi-dimensional teams.  
• Strong business/commercial acumen or instinct with technical capacity.  
• Have problem solving skills, be a logical thinker and analytical abilities.