Commercial Underwriter at Santam Insurance

What will you do?
Santam Operations, Commercial Contact Centre have career opportunity available for a Commercial Underwriter based in Bellville. The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referral underwriting decisions to provide guidance to contact centre consultants and brokers. The CoE is a key source of knowledge and leverage to the business at large. CoE is the final gate keeper of the health of the risk.

What will make you successful in this role?

• Do Policy screenings and manage portfolios in accordance with company policy.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice.
• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organization
• A good understanding of contact centre processes and SLA’s
• Strong retention focus

Qualifications And Experience

• Grade 12
• FAIS compliance (NQF Level 4 / 5) – with credits in commercial lines insurance
• A minimum of 3 years underwriting experience within a short-term insurance environment (commercial lines insurance)

Knowledge And Skills

• Profitable underwriting
• Customer service
• Complaints
• Queries
• Investigation
• Advice
• Quality management

PERSONAL ATTRIBUTES

• Decision quality
• Persuades
• Action orientated
• Business insight