Hot Opportunities at Santam Insurance

What will you do?
Santam Operations, Commercial Contact Centre have career opportunity available for a Commercial Underwriter based in Bellville. The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referral underwriting decisions to provide guidance to contact centre consultants and brokers. The CoE is a key source of knowledge and leverage to the business at large. CoE is the final gate keeper of the health of the risk.

What will make you successful in this role?

• Do Policy screenings and manage portfolios in accordance with company policy.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice.
• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organization
• A good understanding of contact centre processes and SLA’s
• Strong retention focus

Qualifications And Experience

• Grade 12
• FAIS compliance (NQF Level 4 / 5) – with credits in commercial lines insurance
• A minimum of 3 years underwriting experience within a short-term insurance environment (commercial lines insurance)

Knowledge And Skills

• Profitable underwriting
• Customer service
• Complaints
• Queries
• Investigation
• Advice
• Quality management

PERSONAL ATTRIBUTES

• Decision quality
• Persuades
• Action orientated
• Business insight

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The incumbent will play a key role in supporting the Head of Commercial Underwriting as well as the wider Commercial Underwriting team. The incumbent will be required to handle highly confidential documents and information requiring utmost discretion.

What will make you successful in this role?

Administrative support

• Expense management for the team. This includes monitoring budget spend including the preparation of the budget and handling budget related queries, preparing and lodging expense accounts and claims for payment and administrative purposes.
• Gathering information and conducting background research, follow-up, preparing of summaries, basic analysis as and when required
• Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining of office systems, data management and filing, organograms and mailing and teams lists.
• Diary management. This includes timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged as needed as well as following up on diary requests to ensure appropriate and constructive allocation of time.
• Function organizing and management, such as strategic sessions and various team events, including venue hire and all logistical aspects and catering associated with such events.
• Managing and actioning incoming email, often corresponding on behalf of the manager, if needed.
• Screens phone calls, enquiries and requests
• Assist with Ad hoc requests as needed by the Commercial Underwriting (CU) team

Travel Co-ordination

• Co-ordinate travel arrangements for Head of Commercial Underwriting and Commercial Underwriting team as needed
• Ensure adherence to Santam group travel and procurement policies

Assist with team communication initiatives

• Minuting meeting action items, track progress and follow up on delivery
• Responsible for maintaining the team intranet (Sharepoint, Confluence and MS Teams) site with updated documents, policies, communication, team detail
• Distribution of all team communication
• Arrangement of team engagement sessions and functions
• Maintain team contact list

General Administration

• Maintain access to specific systems on instruction from authorised individuals (e.g. to budget system)
• Administrative support for new employee appointments which includes arranging access to systems, computer equipment, parking and arrange introductory meetings
• Administrative support for staff resignations to ensure all aspects of our HR policy are adhered to in this regard
• Ensure that office area is in order/ neat; ensuring that maintenance is arranged when required

Qualification

• Relevant tertiary qualification

Knowledge

• Administrative support capabilities
• Project and/or process management skills

Experience

• Preferably 3 years’ experience as an Administrative/Personal Assistant in a corporate team and/ or responsible for supporting senior management
• Evidence of experience in engagement with key business and external partners across all levels (including senior levels) on behalf of the line manager and area is recommended

Skills

• Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and Sharepoint)
• Ability to self-teach and master Confluence and MS Teams
• Strong co-ordination, organisational and planning skills
• Excellent interpersonal, communication and networking skills
• Results orientated, pro-active and deadline driven
• High stress tolerance : Ability to operate under pressure
• Strong quality and client service orientation
• Sound analysis skills
• Confidentiality
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities
• Ability to work and make decisions independently
• Valid motor vehicle licence (own reliable vehicle essential)

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What will you do?
Santam Operations, Commercial Contact Centre have career opportunity available for Insurance Consultant base in Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

What will make you successful in this role?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

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The Senior Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:

• Conducting desk top and physical surveys

What will make you successful in this role?

The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable.  This required risk surveyors to be highly technically skilled.

The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.

This role allows for a surveyor to work independently and to assess risks according to Santam’s and National standards.  This position may have a supervisory function in that it may need to oversee the surveyors in the risk survey setting, and provide on the job training, and do quality reviews of the work submitted.  The surveyor will work within the prescribed parameters of the role and the relevant Head surveyor.

This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.

Leadership/People Management:

• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Closely collaborate with Property Underwriting Specialist to continuously improve Santam’s surveying capability.
• Ensure service excellence in all survey interactions for all team members

Survey delivery requirements:

• Conduct surveys within the required SLA
• Achieve the agreed productivity levels
• Provide feedback and corrections to supervised surveys
• Provide feedback on all queries received
• Provide the appropriate advice to clients, Brokers and internal staff as required
• Review external survey report and provide feedback
• Understanding all the legislative requirements/Bylaws
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
• Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency.
• Provide feedback and comment on rational designs.

Stakeholders 

• Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
• Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements

General

• Conduct Quality assessment and provide feedback to surveyors.

Qualifications and Experience

• 7+years  of risk surveying or related experience
• Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above. 
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g. advanced level - High hazard risks, thatch, etc.
• Mentorship and coaching ability

Skills and Knowledge

• Ability to learn and research
• Ability to manage own work environment
• Good analytical and problem solving skills and abilities
• Communication Skills
• Understanding of basic fire hazards, firefighting, risk identification
• Basic report writing
• Use of MS Office Products
• Use of policy information systems
• Work in other regions
• Capacity to operate under pressure
• Self-starter
• Knowledge of Underwriting and underwriting processes
• Knowledge of the policy wording
• Mentorship and coaching

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• To develop and coordinate broker relationships at a strategic and operational level, with a focus on efficiency, growth and profitability, in line with broker and Santam objectives. Strategies to achieve this will differ according to segmentation / portfolio
• To manage a portfolio of business through analysis, interpretation and decision making, while building effective relationships with business partners, both internally and externally
• To ensure successful implementation of the black intermediary development Initiative and identify, develop, support and grow the number of black brokers
• Good interpersonal skills are essential for the success of the position

QUALIFICATIONS AND EXPERIENCE

• Completed GR12
• B Comm/Similar or Short-term insurance related qualification or COP certification
• FAIS credits (commercial and personal lines)
• RE 5 certification
• Valid driver’s license
• At least 5 years personal lines and commercial experience in an operational environment
• Experience in maintaining and growing a profitable portfolio of commercial and personal insurance
• Experience in dealing with Binder and Outsource agreements
• Knowledge of Policy Centre and Mainframe Commercial product  
• People management experience

KNOWLEDGE AND SKILLS 

• Knowledge of Policy Centre and Mainframe Commercial product 
• Knowledge and experience of Santam internal processes will be beneficial
• Knowledge and experience of QlikView, Policy Centre and Mainframe
• Knowledge and experience of the Santam / Sanlam synergies will be beneficial 
• Fluent in English Language 
• Good communication skills (verbal and written)
• In-depth knowledge of financial analysis processes and statistics
• Technical product knowledge of short- term insurance
• Technical underwriting knowledge
• Excellent inter-personal and problem-solving skills

Qualification and Experience

• Degree or Diploma with 5 to 6 years experience.

Knowledge and Skills

• Technical advice and support
• Production target achievement and budgeting
• Compliance and risk management
• Client relationship management

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WHAT WILL YOU DO?
Insure successful implementation and management of short term initiatives. This opportunity is focused on the retention and profitable growth of allocated broker portfolios through developing and management of strong relationships with intermediaries and internal business partners. The successful incumbent will be office bound and a company vehicle does not form part of the package.   

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Supporting sales strategy and business plan for the individual broker
• Establish and manage strong relationships with brokers including business managers
• Growth of allocated broker portfolio 
• Work with brokers in developing a business plan to grow business 
• Assist in identifying new potential brokers and opportunities for business growth
• Awareness of competition and market information 
• Facilitate the sales process and ensure that brokers deal with correct channels 
• Facilitate sale of quotes 
• Monthly analysis of figures down to broker level
• Report at Broker Services regional meetings

QUALIFICATIONS AND EXPERIENCE

• Completed grade12/matric qualification
• Insurance related qualification will be advantageous 
• 60 Fais credits on NQF level 4
• A minimum of 3 years personal and commercial lines experience in an operational insurance environment 
• Sales experience in the financial sector 
• Experience in maintaining and growing a profitable portfolio of commercial and personal insurance

KNOWLEDGE AND SKILLS 

• Technical product knowledge w.r.t. short term insurance
• Technical underwriting knowledge
• Good communication skills (verbal and written)
• Fully bilingual in English and Afrikaans
• Excellent inter-personal and problem solving skills
• Influential and negotiation 
• Conflict management skills 

PERSONAL ATTRIBUTES 

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

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Programme Information

The Santam Graduate Programme is designed to contribute to your development primarily as follows:

• Through our customised onboarding programme,we will settle you into Santam within the first 100 days and set you up for success. You will be immersed in a series of accredited learning assets covering areas meant to anchor you in your journey of 24 months, while we expose you to the latest curated online content addressing our DNA embedded in five Santam core competencies.

Santam core competencies:

• Collaborate
• Cultivate innovation
• Client focus
• Drive results
• Flexible and adaptable

If we are to be found ready for future challenges, we want to focus and be deliberate about building these competencies in our people and coupled with that is to prioritise development in leadership capabilities as well.

FutureFit competencies:

• Creativity and problem-solving
• Analytical thinking
• Resilience
• Dealing with ambiguity and complexity
• Digitally savvy

What criteria makes you eligible to apply

We are looking for exceptional young talent (between the ages of 22 – 30) who want to make a difference. Applicants must be in possession of a degree in the following fields:

1. Insurance/Risk Management/Law
2. Actuarial Science/Tax/Marketing
3. Mathematics/Statistics/Data Science
4. Finance/Accounting/Economics
5. Chemical / Civil Engineering
6. Computer Science/Information Technology/
7. Human Resources
8. Agriculture/Hydrology/Geomatic

Applicants with post-graduate qualifications (Honours/Masters) are welcome to apply.

You will be given access to areas of specialisation, as we continue to build your leadership attributes that we want to see in the future.
Electives – Exposure to technical areas of specialisation in short-term insurance as required by your future role.
All along being supported through subject matter experts and one-onone coaching as you endeavour to cement your development through business informed learning projects.

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Programme Information

The Santam Learnership Programme is an entry-level transformation initiative aimed at building a sustainable pipeline of talented people who will support business in meeting its objectives by addressing the present lack of skills within the financial services sector. A qualification, coupled with the FSCA regulatory exams RE5, will allow learners to apply for professional membership of the Insurance Institute of South Africa (IISA) in the designation category of IISA Member (MIISA).

At Santam it is our desire to have as many young unemployed individuals as possible take up this opportunity. This will present us with a valuable challenge of contributing to investing in our youth as the future of our economy and the country, in the best way we know how – Insurance Good and Proper. So please, spread the word, take up on this development opportunity and put Santam to the test!

Who cannot apply

• People in possession of a post-matric qualification (e.g. Higher certificate, National Diploma, Degree, Honours etc.)
• People studying towards any post-matric qualification
• People with more than 1 year working experience

Who can apply

• ONLY applicants in possession of a Grade 12 Certificate with:
• Minimum pass mark of 50% for English and a Second Language
• Minimum pass mark of 40% for Mathematics or minimum pass mark of 60% for Mathematics Literacy
• South African citizen
• Unemployed
• Between the ages of 18 - 28
• Applicants must not be studying with any other institutions while on the Learnership
• Applicants must not have been on a Short -Term Insurance Learnership through INSETA
• Persons with a disability must produce a medical note confirming the nature of the disability
• Applicants must not have more than 1 year work experience
• MUST be able to start on 1 February 2023

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What will you do?

The aim of this new role is to increase the capacity to support and maintain the Guidewire & Thunderhead production and non-production infrastructure and software. 

This role will also be responsible for 

• Managing & supporting complex systems in the cloud. 
• Driving optimisation of the DevOps environment through the use of automation. 
• Providing direction to stakeholders impacted by DevOps operations and will also have to be the lead technical expert in various DevOps related domains in order to provide direction, approval and support as required.  
• Serving as an escalation point for the technical roles in this team and for others who may need this support.

What will make you successful in this role?

• Provide direction and guidance to Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures.  This role will be responsible for the solution that is implemented and will have to sign off any solution developed.
• Oversee, manage and optimise the administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.
• Drive adoption of standards that are to be adhered to by software developers and testers to ensure that they follow established processes and works as intended.
• This will include co-ordination of the relevant training & certification in relation to the requirements of the roles.
• Identify opportunities for efficiency and improvements of hardware and software resource performance (CPU, Memory, Disk I/O, etc.)  across all environments and take decisive action where potential business user impact is anticipated or experienced
• Team management and leadership

Qualifications

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering field preferred 

Knowledge and Experience

• Minimum of 10 years relevant experience within IT.
• Minimum of 5 years within a Lead role, managing complex hardware and software environments and teams.
• 5+ years’ software development experience in Java at a senior level.
• Solid experience with Docker, Atlassian Suite, Bamboo
• Solid experience in application development, support and release management
• Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
• Minimum 5 years experience working with and supporting complex systems deployed to cloud i.e. AWS

Skills

• Working experience with Linux (RHEL), Java, SQL Database, distributed web applications
• Proficient in Solution architecture design and delivery (e.g. TOGAF)
• Experience with Docker, Atlassian Suite, Bamboo
• 5+ years’ IT development experience in Java
• Solid experience working with and supporting complex systems deployed to cloud i.e. AWS 
• Competent in problem solving and troubleshooting at application and networked infrastructure levels
• Stakeholder management as it relates to business and technical users at different levels in the organisation
• Research and presentation skills 
• Must be able to work in a team focused highly pressurised and dynamic environment
• Investigation and analysis of information
• Demonstrated leadership and management capabilities are key
• Planning and organisation
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and / or program modifications
• Ability to accept accountability for actions and decisions
• Able to succeed through others
• Enterprise Systems Management
• Service standards
• Project Oversight
• IT governance and compliance
• Technologies