Recent Openings at Helderberg Personnel

• The successful candidate will need to assist with various office administrative tasks and be able to communicate in English and Afrikaans, work well in a team and have excellent attention to detail skills.  Candidate must be able to work independently. 
• Please note that due to the nature of the business, this is not a corporate environment and linked to a workshop environment.
• Only candidates residing within the Helderberg Area will be considered for this position.

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Requirements:

• Minimum Grade 12 qualification
• Relevant tertiary qualification will be advantage      
• At least 5 years’ experience in a customer-service environment
• Minimum of 1 year experience in a supervisory/management role
• Strong computer skills (MS Word, MS Excel, PowerPoint)
• Experience in Sage Evolution will be an advantage
• IT knowledge and capability
• Able to work under pressure
• Deadline-driven and team player

Duties will include but not limited to the following:

• Responsible for the after-sales services function.
• Reports to the Customer Liaison leader.
• Establish and lead a high-performance services team measured by performance KPIs.
• Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
• Keep track of service tickets and recalls. Implement corrective action as needed.
• Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
• Manage subcontractors to ensure the business delivers customer needs and maintains cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
• Maintain positive relationships with Asset Management Companies
• Responsible for national ticketing and service performance of the service team.
• Own and personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets.
• Ensure all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on time for month-end deadlines.
• Prepare and sign off customer quotes as needed.
• Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
• Manage staff weekend stand-by schedule.
• Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements

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Criteria

• Minimum qualification: Post-matric qualification in IT, Business Administration, Bookkeeping or relevant field.
• Minimum experience: 3-4 years’ experience as an Office Manager in a medium to large office environment.
• Attention to detail and able to be a self-starter, pre-empting the administrative needs of the business.
• Proven capability across Office 365
• Ability to thrive in a busy environment with autonomy to complete actions.
• Confident communicator, with the ability to keep multiple stakeholders up to date with progress of a variety of work activity.
• Excellent communication skills with a high level of proficiency in the English language

Key responsibilities

• Tracking spend against an office budget in collaboration with the finance department.
• Overall supervision of the Office Assistant in their key responsibilities of maintaining the office.
• Manage IT, equipment and stationery inventories and supply alongside the Office Assistant.
• Manage commercial insurance schedule for the office.
• Site Health and Safety administration.
• Facilities Management liaison, including security, maintenance and access to the office.
• Liaison with suppliers and landlords
• Assist in administrating EAP program together with HR.
• Meet, greet, and host visitors.
• Point of contact for various ad hoc requests and needs from employees.
• Organise team and corporate socials and events.
• Steward the company brand, working with the Group Employee Experience Officer, regarding merchandising, marketing and office signage/decor.
• Arrange celebratory events and gifting throughout the year for career and professional milestones and personal life events.
• Coordination of onboarding and offboarding, including induction.
• Travel coordination - domestic and international.
• Diary and meeting management.
• Support business tenders – documentation compilation.
• Formatting of reports, information packs or presentation for clients.
• Manage internal booking system for meeting rooms.
• Substitute for reception and switchboard when the Office Assistant is absent.
• Manage office mailbox.
• Assisting the Enabling Functions team in other offices on an ad-hoc basis.

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Responsibilities:

• Building and maintaining relationships with new and existing clients, including regular visits.
• Negotiating new contracts.
• Negotiate transport rates with clients and transporters.
• Manage volumes allocated to the company.
• Understand the running cost of a vehicle to determine CPK’s.
• Analyse commodity trends and adapt to market fluctuations.
• Keep track of the daily and monthly budgets.
• Adding new clients and transporters to our existing
• Maintain established admin procedures.
• Develop relationship with current transport, clients and truck drivers.
• Follow up with transporters to determine accurate ETA's and trucks.
• Good communication with clients keeping them informed about status of the cargo.
• Build good relationships with loading and off-loading points. 
• Identify key role players at loading and off-loading points.
• Weekly planning and forecasting of truck movements.
• Build client relations and support drivers at loading and off-loading points.

Experience and Qualifications:

• At least 2 -4 years’ experience in a similar role within the transport industry.
• Preferably someone with a relevant qualification (degree or diploma).
• In this role, you will be responsible to identifying and contacting prospective customers and suppliers.
• Negotiate sales deals and rates with customers as well as suppliers.
• Meet budget and margin targets while proactively communicating with suppliers to transport goods effectively and efficiently to customers

Skills:

• Ability to provide excellent customer service and to build relationships.
• Ability to work in a team.
• Analytical ability.
• Organised and keeping track of transactions.
• Computer literacy.
• Prepared to solve problems after hours.
• Prepared to travel.

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Key Responsibilities Include:

Factory Shop Management:

• Responsible for managing the shop’s operations, including opening and closing, in-store and online sales, customer service and inventory management
• Maintaining security on the shop floor to prevent theft or loss of merchandise
• Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours

Sales and Customer Service:

• Maximise sales and ensure customers are met with high levels of service
• Seek referral business and look to grow the customer base - This will include upsell, cross-sell
• Capture customer details and build and manage loyalty with customers
• Process customer orders accurately and efficiently with gratitude and professionalism
• Process credit card and electronic payments and receipting
• Assist customers with inquiries, product recommendations, and purchases
• Handle customer inquiries, requests, and complaints in a courteous and professional manner

Shop Merchandising:

• Restock inventory and replenishing supplies daily before shop opening times
• Assist in maintaining cleanliness and organisation of the shop floor
• Ensure that the store's layout and displays are visually appealing and effectively showcase the company’s various products and brands
• Assist in setting up and maintaining promotional displays.

Inventory Management:

• Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies
• Record and capture inventory levels as required by management
• Assist in identifying slow-moving or expired products and recommend appropriate actions

Packaging, Dispatch and Reception:

• Fulfil a backup role to current receptionist / dispatcher

Requirements Include: 

• Fully bilingual in Afrikaans and English
• Grade 12 essential
• Retail / Customer Service Experience 

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Requirements:

• Grade 12
• A post-matric qualification in finance will be an advantage
• Own transport
• Computer literate (MS Excel essential)
• Fully bilingual in Afrikaans and English

Duties will include but not limited to:

• Posting of transactions and reconciliation of the debtors
• Processing the accounting of the daily income of the various businesses
• Handling the weekly wages
• Posting the petty cash transactions
• General ad-hoc duties