Factory Shop manager - Somerset West at Helderberg Personnel

Key Responsibilities Include:

Factory Shop Management:

• Responsible for managing the shop’s operations, including opening and closing, in-store and online sales, customer service and inventory management
• Maintaining security on the shop floor to prevent theft or loss of merchandise
• Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours

Sales and Customer Service:

• Maximise sales and ensure customers are met with high levels of service
• Seek referral business and look to grow the customer base - This will include upsell, cross-sell
• Capture customer details and build and manage loyalty with customers
• Process customer orders accurately and efficiently with gratitude and professionalism
• Process credit card and electronic payments and receipting
• Assist customers with inquiries, product recommendations, and purchases
• Handle customer inquiries, requests, and complaints in a courteous and professional manner

Shop Merchandising:

• Restock inventory and replenishing supplies daily before shop opening times
• Assist in maintaining cleanliness and organisation of the shop floor
• Ensure that the store's layout and displays are visually appealing and effectively showcase the company’s various products and brands
• Assist in setting up and maintaining promotional displays.

Inventory Management:

• Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies
• Record and capture inventory levels as required by management
• Assist in identifying slow-moving or expired products and recommend appropriate actions

Packaging, Dispatch and Reception:

• Fulfil a backup role to current receptionist / dispatcher

Requirements Include: 

• Fully bilingual in Afrikaans and English
• Grade 12 essential
• Retail / Customer Service Experience