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A global travel management business with an African soul, committed to our people, customers and suppliers by providing exceptional quality, service and value in a sustainable manner.
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Description
The role of Intermediate Sports/Ski Consultant is to design, quote and book various inbound and outbound journeys for the Sport and Leisure division for B2B and B2C markets – especially focused on Sports and Ski environment. Pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand as well as to exceed customer expectations, meet operational deadlines and achieve set sales targets.
Responsibilities
- Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
- Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business.
- Checking rates before quoting as dynamic rates may apply.
- Reservations of all services requested by clients/agents.
- Acknowledge receipt of written requests received from agents.
- Respond to written requests and provide written confirmations.
- Opening of client files according to TDM standards.
- Loading reservations on Tourplan and Zoho.
- Managing all aspects of Flight bookings with airlines.
- Ensure confirmation of services with suppliers.
- Stay in constant communication with clients/agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
- Documentation Management of all Reservations:
- Itinerary planning and layout
- Compile travel packs for clients
- Vouchers
- Rooming lists
- Filing
- Handling and escalating client complaints.
- Manage MOD phone and queries as required.
Client Care
- Maintain contact with client during period of travel.
- Manage client complaints and emergencies.
- Maintain contact with travel trade.
- Obtain feedback from clients / travel trade following client departure.
Payments & Account Queries
- Ensure that clients invoiced for all services and invoices provided to clients timeously.
- Manage payments and Account queries
- Follow up on payments
- Liaise with Finance department with regards to queries
- Ensure payment conditions are strictly adhered to
- Keep Operations Manager informed of possible problems
- Arrange pre-payments.
Financial Reporting
- Explanation of variances.
- Margin Management (high & low).
- Reconciling of files.
Administration
- Full understanding and follow-through of all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines.
- Maintain complete confidentiality with all company intellectual capital.
- Ensure that all documentation has been filed and that files are updated.
Client Relationsships
- To ensure client expectations are met and the highest delivery of service is driven through the business.
- To ensure that clients are offered the best available price and product.
- To continually look at creative ideas and review products which are offered to clients.
- To build and retain relationships with clients.
- Establish and maintain good relationships with all Tourvest staff.
- To always ensure effective communication with clients.
- To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
- To follow-up with clients and any leads.
Supplier Relationships
- Commitment to and building relationships with Tourvest Destination Management preferred partners.
- Ensure that the best rates are always negotiated and secured.
- Understanding supplier products as well as supplier strategy.
- Establishing best product within all environments especially sport and events environments.
- Personal development within destinations and products.
- Actively source new products and creative ideas.
Team Work
- To build and maintain good relationships within the team.
- Pro-actively get involved.
- Assist in areas of expertise.
- Flexibility to assist colleagues out of normal office hours, when and if required.
Learning & Development
- Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows relevant to sports industry.
- Keep abreast of industry trends and new products.
- Attend exhibitions, trade shows where necessary and relevant.
Key Tasks
- Identifying key activities and priorities which tie in with timelines for TDM Sports and Leisure strategies and specifically SPORT and SKI.
- Implement and communicate operations plan and solutions in line with the business plans.
- Ensure existing client retention and satisfaction.
- Maintain working knowledge of policies and relevant government regulations.
- Set, monitor and drive operations goals HARD.
- Maintain overall budget and measure profitability.
- Work closely with Ops Manager to set and/or implement policies, procedures and systems and to follow through with implementation.
- Manage existing and secure further customer relationships for sustainable growth and success working closely with sales.
Qualifications and Expertise
- Matric certificate
- Travel & Tourism qualification
- Minimum 5 – 8 years experience within the Tourism Industry – preferably SKI and SPORT division
- Experience on ZOHO would be an advantage
- Experience on Tourplan essential
Competency
- Computer proficiency with Microsoft Office
- Ability to operate under solid pressure and meet tight deadlines
- Attention to detail is essential
- A mature approach when dealing with people
- Capacity for dealing with employers and workers at all levels
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Good verbal and written communication skills
- Integrity and Honesty
- Good interpersonal and relationship building skills
- Good Problem solving skills
- Negotiation and liaison ability
go to method of application »
Description
Responsibilities
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Acknowledge receipt of written requests received from agents
- Respond to written requests and provide written confirmations
- Opening of client files according to TDM standards
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Documentation Management of all Reservations:
- Itinerary planning and layout
- Compile travel packs for clients
- Vouchers
- Rooming lists
- Filing
- Ensure that clients invoiced for all services and invoices provided to clients timeously
- Manage payments and Account queries
- Book tour guides services as required
- Ensure that the best rates are always negotiated and secured with the preferred supplier
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
EXPERIENCE
- 3 years work experience dealing with groups & group series within the tourism industry
Competency
- Fluent in written and spoken German
- Understanding complex and detailed costing and itineraries for groups
- Tourplan knowledge and execution would be preferable
- Knowledge of Group booking, quotations, and costings
- Ability to negotiate with suppliers for availability and rates
- Knowledge of customers’ needs and products
- Excellent South African and Regional geographic knowledge
- Strong product knowledge
- Strong logistical knowledge
go to method of application »
Description
- To design, quote for, and book journeys to southern Africa for travellers via overseas agents.
Responsibilities
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Respond to written requests and provide written confirmations
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Maintain contact with tour guides throughout tour
- Manage client complaints and emergencies
- Maintain contact with agents
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
- Tourplan knowledge and execution would be preferable
Competency
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Good Tourism industry knowledge
- Excellent South African geographic knowledge
- Strong Touring Logistics knowledge
go to method of application »
Description
- To design, quote for, and book journeys to southern Africa for travellers via overseas agents.
Responsibilities
- Reservations of all TDM Touring services requested by internal and external clients
- Quote and convert private charter requests within the required turnaround time
- Ensure that the best rates are always negotiated and secured with the preferred suppliers
- Manage allocated bookings in Tourplan
- Manage allocated TDM Touring suppliers
- Reservations and operational duties to manage specific Scheduled Tours effectively
- Ensure pre- during- and post-tour procedures are adhered to, as per TDM Touring standards
- Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations
- Maintain contact with tour guides throughout Scheduled Tours and Private charters
- Manage payments and account queries with suppliers and local agents
- Manage cancellations, client complaints and emergencies
- Monitor profitability of specific Scheduled Tours on a weekly basis
- Work closely with the product development, sales and marketing teams when required
- Manage personal and shared team MS Outlook mailboxes
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
EXPERIENCE
- Minimum 7 years group series and FITs experience
- Tourplan working knowledge is essential
- Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)
Competency
- Good verbal, telephonic and written communication skills
- Working knowledge of Microsoft Office Software: including Word, Excel and Teams
- Good interpersonal skills
- Good problem solving skills
- Excellent organisational and time management skills
- Negotiation and liaison ability
- Strong decision-making ability
- Be innovative and proactive
- Must have attention to detail
- Basic financial knowledge
go to method of application »
Description
To design, quote for, and book journeys to southern Africa for travellers via overseas agents.
Responsibilities
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Acknowledge receipt of written requests received from agents
- Respond to written requests and provide written confirmations
- Opening of client files according to TDM standards
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Documentation Management of all Reservations:
- Itinerary planning and layout
- Compile travel packs for clients
- Vouchers
- Rooming lists
- Filing
- Ensure that clients invoiced for all services and invoices provided to clients timeously
- Manage payments and Account queries
- Book tour guides services as required
- Ensure that the best rates are always negotiated and secured with the preferred supplier
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- 5 Years work experience dealing with groups & group series within the tourism industry
Competency
- Understanding complex and detailed costing and itineraries for groups
- Tourplan knowledge and execution would be preferable
- Ability to negotiate with suppliers for availability and rates
- Excellent South African and Regional geographic knowledge
- Strong product knowledge
- Strong logistical knowledge
go to method of application »
Description
To design, quote for, and book journeys to southern Africa for travellers via overseas agents.
Responsibilities
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Respond to written requests and provide written confirmations
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Maintain contact with tour guides throughout tour
- Manage client complaints and emergencies
- Maintain contact with agents
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
- Tourplan knowledge and execution would be preferable
Competency
- English & Mandarin speaking
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Good Tourism industry knowledge
- Excellent South African geographic knowledge
- Strong Touring Logistics knowledge
go to method of application »
Description
To effectively manage Product reservations and scheduled tour operations aimed to exceed client and supplier expectations.
Responsibilities
SCOPE
- Product consists of Drifters scheduled tours and transfers
- Reservations for bookings received via internal and external B2B and B2C channels
- Tour operations set out below, are applicable to seat-in-coach tours
- Clients: All Tourvest divisions; international agents, local tour operators; online direct consumers
- Suppliers: Accommodations; excursion operators; tour guides; transport providers
RESERVATIONS SHARED MAILBOX
- Ensure that emails in the allocated Inboxes are categorized, actioned and filed accurately daily
- Adhere to response standards and turnaround times
WEBSITE LIVE CHAT
- Acknowledge and respond to customers browsing the Drifters website immediately
- Understand and adhere to the Live Chat standards and online during working hours
QUOTING
- Understand day tour and transfers pricing
- Adhere to the standard department quoting procedures per product
- In-depth understanding of financial and operational considerations that affect tours (Southern Africa routes, distances, vehicles, border requirements etc)
RESERVATIONS
- Responsible for booking and confirming allocated tours, airport transfers, day tours, add-nights and Charter requests, received from the various sales channels
- Action relevant booking requests within the set turnaround time
- Monitor tour group numbers to ensure there are no double bookings across the tour portfolio
- Ensure provisional bookings are converted by the cut off period
- Monitor tour group forward numbers per departure to request scheduled departures to be blocked when needed
- Manage supplier allocations
- Adhere to the standard department reservations, confirmation and quality check procedures per product
TOUR FINANCIALS
- Understand supplier negotiations and terms
- Understand tour costing and selling rate calculation
- Understand and monitor allocated tours’ profitability
- Accurate invoicing of bookings – pre-payments, deposits and clients on account
- Ensure supplier invoices are submitted to accounts to be paid on time
- Adhere to the standard department invoicing and payment procedures per product
CANCELLATIONS & REFUNDS
- Understand cancellation policies and country travel laws
- Adhere to the standard department procedures per product to avoid cancellation fees
- Negotiate cancellation fees and refund requests with suppliers and clients when needed
- Ensure cancellation fees and refunds are processed when applicable
PRE-TOUR OPERATIONS
- Understand tour dispatch details (vehicle equipment and tour F&B processes)
- 30-days out
- Cross-check booking details per departure in advance to eliminate double bookings and convert provisional bookings
- Cross-check guests’ room configuration requirements with number of rooms booked
- Source and secure alternative accommodation when required – and advise relevant clients of the changes
- Send rooming list to allocated tour suppliers and release allocation
- Include tour departures’ forecast to relevant suppliers
- Ensure to capture and book all guests’ travel requirements – pre/post accommodation; airport transfers; optional day trips
- Ensure the vehicle and tour guides are allocated in accordance with the Tour Schedule
- Book optional tours when required
- 7-days out
- Send final rooming list including tour guide details to suppliers
- Ensure supplier pre-payments are processed in time
- Cross-check, book or reconfirm transfers and optional day tours
- Prepare relevant guest and tour guide documentation as per standards
- Ensure the tour guides are briefed in detail and have received the necessary funds
- Last minute
- Action any last minute guest add-ons and ensure that the system, suppliers and the tour guide are updated accurately
DURING TOUR OPERATIONS
- Understand tour dispatch details (vehicle equipment and tour F&B processes)
- Assist guests with lost luggage incidents
- Assist guests and arrange chaser transfers when required
- Check in with the tour guide intermediately during the tour
- Assist tour guides with any issues encountered on tour
- Report issues to agents when the tour experience are impacted negatively
- Assist and book any last minute post-tour travel requirements
SERVICE DELIVERY /CUSTOMER SERVICE
- Consistently deliver on service expectations
- Ensure effective communication with clients and suppliers at all times
- Process and respond promptly to requests
- Provide the client with additional information on the destination, attractions, activities, properties at time of booking or receiving an enquiry
- Upsell pre-post accommodation transfers and tours at time of booking or receiving an enquiry
- Ensure all correspondence, documentation, files and quotes are delivered and stored accurately and timeously
- Emergency/Manager on duty mobile phone duties when required, including after-hours
INCIDENTS & COMPLAINTS
- Report incidents immediately according to the set procedure
- Ensure the necessary is actioned to resolve any issues immediately
- Compile and capture incidents / MOD (manager on duty mobile) issues on the Incidents Report when required
SALES
- After qualifying the enquiry, also include other possible relevant products to the client
- Follow up on ad hoc quotations to convert
- Understand the sales plan and methods
PRODUCT
- Monitor guest and guide feedback reports and escalate relevant issues to the Product Development team
- Ensure Product content are updated when needed
- Understand all tour itineraries in detail
Qualifications and Expertise
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- Excellent knowledge of Regional countries and Southern Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)
- Online systems working knowledge is essential
- 3 years Groups or Group Series Tour consulting experience within the tour operating industry
- Tourplan knowledge and execution would be preferable
Competency
- Good verbal, telephonic and written communication skills
- Good interpersonal skills
- Good problem solving skills
- Excellent organisational and time management skills
- Negotiation and liaison ability
- Strong decision making ability
- Innovative and proactive
- Must have attention to detail
- Basic financial knowledge
- Must be a team player
- Working knowledge of Microsoft Office Software: Word, Excel and Teams
- Good Tourism industry knowledge
- Strong logistical touring knowledge
go to method of application »
Description
The chosen applicant will need to actively source and secure new global business within the allocated markets, and be able to achieve set divisional sales targets and effectively increase revenue for each allocated market.
Responsibilities
STRATEGY
- Execute the Drifters’ sales strategy as part of the company business plan
- Identify and communicate areas of opportunity to increase market penetration and entrench existing customers
- Identify and follow through on new potential client strategy
- Ensure Drifters’ sales projects and initiatives are sized and prioritized appropriately through planning
- Keep abreast of changes in industry and adjust strategies accordingly
CLIENT RELATIONSHIPS
- To ensure client expectations are met and the highest delivery of service is driven through the business
- To assist with best price and product offering to client
- Liaise with operations team and contracting team on client briefs
- To continually look at creative ideas and review products which are offered to clients
- Establish and maintain good relationships with Drifters’ clients in the allocated markets
- To follow-up with clients and leads
BUSINESS COMMUNICATION
- Ensure all business units (incl. operations) are regularly informed about sales activities and achievements
ADMINISTRATION
- Full understanding and follow-through of all divisional procedures and policies
- Submit timeous reports as requested and adhere to deadlines
- Maintain complete confidentiality with all company intellectual capital
- Prepare sales budgets, spend and manage
SALES TARGETS
- Source, identify and obtain new business
- Generate leads from existing and new clientele within the allocated markets
- Monitor client achievements and turnover figures versus past performance
- To follow-up with clients on a continual basis with regards to current and future business
- Collaborate on tenders, bid-proposals and presentations to secure new business
- Present Drifters brand in a professional manner at all times and protect branding integrity
DATABASE
- Ensure the database is managed, updated and developed continuously
TEAM WORK
- Flexibility to assist colleagues out of normal office hours, when and if required
- Travelling with a group or client may be required
LEARNING & DEVELOPMENT
- Keep abreast of industry trends
- Attend exhibitions, trade shows where necessary
- Personal development on destinations and products
- Actively source new products and creative ideas
Qualifications and Expertise
- Matric / Grade 12
- Excellent South African and Regional geographic knowledge
- Strong logistical knowledge
- Experience in selling services
- Solid experience in increasing market penetration and acquisition of new clients
Competency
- Attention to detail is essential
- Excellent verbal and written communication skills
- Good interpersonal skills
- Ability to work independently and to be accountable
- Achieve sales targets and annual business growth
- Manage client expectations
- Long hours and some weekends and public holidays
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, research, organisational, analytical and decision-making skills
- Good conflict resolution skills
- Integrity and Honesty
- Negotiation and liaison ability
- Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint
- Solutions driven
- Going the extra mile
- Source and convert new clients and markets
- Ensure existing client retention and satisfaction
- Ability to travel to allocated markets 3 – 4 times a year for 2 to 3 week periods
go to method of application »
Description
This person will be responsible for loading rates, policies, and maintaining the Tourplan system, as well as tending to brand queries.
Responsibilities
DATA CAPTURING
- Capture of Rates & Policies
- Checking of rates and policies
- Extranet Loading
- Apply mark-ups to rates on Tourplan (Rate Maintenance)
- Assist with Allocation capturing/ Freesale when needed
- Scheduled Tours Loading when needed
- Loading of all agents
- Assist Loading of all suppliers when needed
- Assist Loading of Guides when needed
QUALITY CONTROL
- Always ensure a high percentage of accuracy within the database.
- Record keeping as per departmental procedures.
RATE QUERIES
- Maintain supporting documentation for rate loading.
- Advanced Business unit Support.
SUPPLIER RELATIONSHIPS
- Understanding supplier products and contracts.
- Develop knowledge on destinations and products.
AREA OF EXPERTISE
- Understand rate Distribution cycle
- Understand Agent brochure cycle
- Understanding of Supplier’s contracts
Qualifications and Expertise
- Matric (Grade 12)
- A Travel/Tourism qualification would be an advantage
- Knowledge of and experience using Tourplan is a requirement
- Strong MS Office knowledge is a requirement
- 2 years’ work experience
- Data loading experience would be an advantage
- Tour Operator experience
AREA OF EXPERTISE
- Understand rate Distribution cycle
- Understand Agent brochure cycle
- Understanding of Supplier’s contracts
Competency
- Tourplan
- MS Excel
- MS Word
- MS Outlook
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Description
To effectively execute creative briefs for various design and creative projects for all business units within the company.
Responsibilities
DESIGN WORK
- Create designs for all the brands creative needs including:
- Social media images, banners for tourism Update and iConnect, Email signatures, creative work for newsletters, websites and more.
- Working closely with the Marketing and Creative manager as well as brand marketers to ensure that briefs are followed.
- Working with design software like InDesign, Photoshop and Illustrator.
- Up skilling through tutorials, webinars and online courses.
TDM DOCUMENTS CUSTODIAN
- Updating and managing all creative updates and changes for various company documents including:
- PowerPoint documents and templates, health, safety & hygiene docs, itineraries, company letterheads, templates and CI documents.
- Working closely with the Marketing and Communications manager as well as brand marketers to ensure that briefs are followed.
- Regular follow ups with all business units to stay up-to-date with changes.
COMPANY ORGANOGRAM
- Responsible for updating all the brand’s organograms.
- Communication with all the brands on a regular basis to ensure the documents are up to date.
VIDEO DESIGN AND EDITING
- Creating and editing videos for campaigns across all brands.
WEBSITE MANAGEMENT ASSISTANCE
- Assist with website updates for all brands when required.
GUIDE ACADEMY
- Regular communication with the TDM Head Guide.
- Work on internal campaigns to promote the Tourist Guides within the company.
ICONNECT SHAREPOINT
- Ability to update and make changes in iConnect in collaboration with the Digital Designer and the Marketing and Communications Manager.
TEAM WORK
- To build and maintain good relationships within the team.
- Pro-actively get involved.
- Assist in areas of expertise.
- Flexibility to assist colleagues out of normal office hours, when and if required.
LEARNING AND DEVELOPMENT
- Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
- Keep abreast of industry trends.
- Attend all internal training interventions.
Qualifications and Expertise
- Matric / Grade 12
- 3 Years Administration experience
- Graphic design qualification
- Experience with InDesign, Photoshop and Illustrator
- MS Office experience
- Familiar with social media (Facebook, Twitter, YouTube, etc.)
- Excellent South African and Regional geographic knowledge
- Strong logistical knowledge
Competency
- Attention to detail is essential
- A mature approach when dealing with people
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Good verbal and written communication skills
- Integrity and Honesty
- Good interpersonal skills
- Conflict management skills
go to method of application »
Description
- To calculate existing series, groups and packages, to the effect of meeting deadlines, client price & product expectations as well as management expectations
- To distribute relevant information internally
- To set up training attendance and participation of additional supplier training / meetings as per relevance
- To negotiate & handle logistics of client trips and fam trips
- To request reports in time for various meetings, identifying the relevant information required
- To successfully plan and execute pricing, promotion and distribution of ideas, services and events to create and maintain relationships that will satisfy individual and organizational objectives.
Responsibilities
- To ensure client expectations are met and the highest delivery of service is driven through the business
- To ensure that clients are offered the best available price and product
- To continually look at creative ideas and review products which are offered to clients
- To build and retain relationships with suppliers
- Negotiate best rates and products
- Establish and maintain good relationships with all GoVacation Africa/Tourvest staff
- To ensure effective communication with suppliers and colleagues at all times
BUSINESS DEVELOPMENT AND CONTRACTING
- Meet clients & managements price versus offering expectations.
- Offering of competitive rates
- Value for money options
- Adhere to turnaround times and deadlines
- Presentation of proposals
- Understanding the needs of clients target market and developing of product accordingly within a competitive market
- Communicate market research with direct line manager
- Assist with supplier dialogue & rate negotiations
- Product Development for client specific brochure contracting
- Understanding the markets
- Analysing clients portfolio
- Analysing competitor portfolio
- Assisting with liaising between Business Development & Operations / Reservations
- Negotiate series & other rates with suppliers
- Re-Negotiate rates for improved margins
- Brochure / Competitor Analysis
- Collecting of competitors brochures and analysing to ensure continuous competitiveness within our specific markets
- Supplier Negotiation
- Understanding your specific market and the competition in order to achieve the main goal of ensuring our agents are competitive within the market
- Maintaining good relationships with suppliers in order to achieve these goals
- Negotiate rates and value adds to benefit of both the client as well as GoVacation Africa
- Managing of contracting process
- Request series & group rates for required validity
- Set up of allocation overviews
- Request allocations and where applicable find suitable alternatives
- Negotiate rates to meet client expectations and for improved profit
- Saving of documentation in sharepoint
- Distributing relevant information to internal stakeholders
- Handover of proposals and vital information to Operations and Reservations
- Rate Cards
- Pulling of rate cards
- Ensure all information on rate cards is correct and properly formatted and then forwarded to the relevant agent
- Administration of contracting
- After completion of contracting update all product lists
- Rate cards to be saved in L/Share
- Hand over to operations
- Client update
- When supplier updates regarding rates are received, information must be updated on all contracts and rate cards and agents must be informed immediately of new rates
ADMINISTRATION
- Full understanding and follow-through of all divisional procedures and policies
FINANCIAL REPORTING
- Explanation of variances
- Margin Management (high & low)
- Rate increases eg series year to year increases
- Reconciling of files
TEAM WORK
- To build and maintain good relationships within the team
- Pro-actively get involved
SUPPLIER RELATIONSHIPS
- Commitment to and building relationships with Tourvest Destination Management preferred partners
- Ensure that the best rates are always negotiated and secured
- Understanding supplier products
- Establishing best product
- Personal development on destinations and products
- Actively source new products and creative ideas
LEARNING & DEVELOPMENT
- Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows
- Keep abreast of industry trends
- Attend exhibitions, trade shows where necessary
TECHNICAL SKILLS
- Turnaround time as per client specifications
Documentation Management:
- Itinerary planning and layout
- Strong Excel
- Word
- Filing
Special skills:
- Time management
- Problem solving
- Continually exceed the customer’s expectation
- Financial
Qualifications and Expertise
- Matric/Grade 12
- Tertiary Qualification in Tourism would be preferable
- Tourplan knowledge and execution
- Strong Excel & Word skills
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Good Tourism industry knowledge
- Excellent South African and Regional geographic knowledge
- Strong product knowledge
- Strong logistical knowledge
- Strong language skills (English compulsory, German & French advantageous)
Competency
- Computer proficiency with Microsoft Office
- Ability to operate under solid pressure and meet tight deadlines
- Attention to detail is essential
- A mature approach when dealing with people
- Capacity for dealing with employers and workers at all levels
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Good verbal and written communication skills
- Integrity and Honesty
- Good interpersonal and relationship building skills
- Good Problem solving skills
- Negotiation and liaison ability
- Research skills
go to method of application »
Description
To ensure that the accounts receivable are collected in time and the records are updated accurately.
Responsibilities
- Responsible for getting outstanding accounts paid
- Get marketing invoices signed off by management and clearing it before closing off the system
- Responsible for sending out statements and invoices monthly
- Ensuring that all debtors queries are addressed
- Banking and processing of payments into the debtors accounts
- Liaising with the Manager regarding Barters on Agent accounts
- Following up on overdue payments on agent accounts
- Dealing with the banks and bank accounts
- Reconciling all the deposits on the various bank accounts
- Month end Reports for management
Team Work
- Building and maintaining good relationships within the team
- Building relationships and supporting all business units within Tourvest Destination Management
Qualifications and Expertise
- Matric/Grade 12
- Tertiary Qualification in Financial Accounting would be preferred
- 7 years accounts receivable experience
- Experience in Tourplan and Quicktrav would be preferred
Competency
- A mature approach when dealing with people
- Attention to detail
- Capacity for dealing with employees at all levels
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organizational, analytical and decision-making skills
- Good conflict resolution skills
- Excellent verbal and written communication skills
- Integrity and Honesty
- Good interpersonal skills
- Good Problem solving skills
- Good Negotiation skills
- Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail