Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
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At least 5 years’ experience in a customer-service environment
Minimum of 1 year experience in a supervisory/management role
Strong computer skills (MS Word, MS Excel, PowerPoint)
Experience in Sage Evolution will be an advantage
IT knowledge and capability
Able to work under pressure
Deadline-driven and team player
Duties will include but not limited to the following:
Responsible for the after-sales services function.
Reports to the Customer Liaison leader.
Establish and lead a high-performance services team measured by performance KPIs.
Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
Keep track of service tickets and recalls. Implement corrective action as needed.
Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
Manage subcontractors to ensure the business delivers customer needs and maintains cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
Maintain positive relationships with Asset Management Companies
Responsible for national ticketing and service performance of the service team.
Own and personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets.
Ensure all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on time for month-end deadlines.
Prepare and sign off customer quotes as needed.
Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
Manage staff weekend stand-by schedule.
Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements
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