Commissions Administrator at AfroCentric Group

About the job
What will you do? 

• Client service delivery and quality
• Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management

• Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership

• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values

Stakeholder Management

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Specific deliverables:

Operating Model:

• Process commissions data, scheduling and documentation accurately and within the required Service Level Agreements
• Capture broker notes according to scheme commission rules and operational requirements
• Analyse and document pay point movement reports
• Compile and distribute monthly audit trails to verify changes on broker reports
• Assess and maintain existing and or expired broker accreditations with the Council for Medical Schemes
• Maintain existing broker accounts and process new within given time frame
• Ensure efficient commission runs and resolve payment queries

Knowledge

• Knowledge and application of relevant legislation 
• Knowledge and application of processes and procedures

Skill

• Attention to Accuracy and Detail 
• Relevant systems knowledge and application 
• Problem solving and decision making skills 
• Communication Skills 
• Computer Technology Skills 
• Task Management 
• Adobe Creative Suite 
• Data modelling and evaluation 
• Numerical Ability 
• Customer Focus 
• Business Writing Skills