Commissions Administrator - Sandton at Catch

Purpose of role:

• The Commissions Administrator is required to support the central business enablement team in providing high levels of support to the regions.
• The incumbent takes responsibility for the central point of contact for all commissions processing / income processing, distributed to the Financial Planning Partners.
• The incumbent plays a critical role in the day-to-day operations of the organization, interacting daily with Financial Planning Partners, Assistants, Finance and the MIS Team amongst others.

Responsibilities:

• Operational Support (10%)
• Support the Centre with general office management tasks including reception and facilities
• Support the Centre with the ordering of stationery / office refreshments for all offices in the Company
• Monitor the central e-mail accounts
• Receive, validate and process Investec CCM withdrawals for clients daily
• Assist with the opening of new Investec CCM accounts in line with business processes daily

Commission Management (75%)

• Collaboration with the Finance and MIS reporting teams
• Maintenance of the employee database on the commission system
• Monitor and reconcile the daily bank statements for the Company relating to commission / fee deposits received
• Receive and process individual product provider commission statements relative to the daily bank deposits received
• Create and process manual commission payments (i.e. referral business or direct payments from clients for professional services)
• Query management - with product providers on queries (including both commission file layout queries or individual commission related queries on behalf of Financial Planning Partners) and internal queries received from the regions i.e. Financial Planning Partners etc.
• Request and submit invoices and month end statements to third parties where necessary
• Managing suspense entries in line with internal business processes
• Distribute the total fees / commission in suspense for Financial Planning Partners who have left the company
• Preparation of month end reconciliation packs for Finance

Other Duties (5%)

• Contribute actively to the team and employee initiatives
• Working collaboratively and supporting other employees in their areas of work when required
• Adhere to our business values, policies and procedures, contributing to their development to make them more accessible and inclusive
• Championing diversity in all its forms
• Any other duties that may from time to time be requested of you

Important Relationships

• Report to the Head, Operations
• Interaction with Partnership Operations Managers
• Interaction with the Partnership Directors and Portfolio Managers
• Engagement with Financial Planning Partners and their Assistants Interaction with individuals at the Centre on a day-to-day basis
• Develop and maintain good relationships with all product providers

Knowledge

• Knowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantage
• Knowledge of the operations and client services environment an advantage

Competencies

• Computer literacy: Microsoft Office essential
• Excellent communication skills (both writing and verbal)
• Customer centricity – passionate about client service
• Well organized and ability to prioritise
• Starter Finisher – sees task through to completion
• Problem solving skills
• Deadline driven
• High attention to detail
• High levels of accuracy and precision
• Able to work as part of a team and independently when required
• Positive CAN DO attitude
• Ability to multi-task
• High level of trustworthiness and ability to maintain confidentiality

Knowledge

• Knowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantage Knowledge of the operations and client services environment an advantage

Attributes

• This role requires an individual who is ambitious and strives to excel in an Operational or Financial environment