Communications Technology Admin at Telesure Investment Holdings (TIH)

Job Purpose

• Provide technical support to ensure the availability of the Connex, Voice recording system and any other Telephony technologies to ensure stable and efficient communication facilities to the TIH Group.

Responsibilities

User Support

• Provide first-line and to a certain extent, second-line hardware, software, and end-user support as required and in line with documented procedures and service level targets to support the business effectively.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Internal Client Relationship Management

• Help manage internal client relationships by supporting other to build effective working relations.

Resolving Customer Issues

• Respond to basic and advanced issues and escalations promptly. Further escalate issues when required.

Administration

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Work Scheduling and Allocation

• Organise own work schedule each day in line with changing priorities.

Testing

• Perform a broad range of tests that required detailed assessment, measurement and judgment.
• Perform required tests on the communications systems. Locate faults and diagnose problems resolve issues on the systems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential)

Experience

• 1-3 years technical work experience with basic voice recording systems (Advantageous).

Deadline:25th August,2025