Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Deadline:25th August,2025

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); RE 5 (Advantageous) STI Qualification (Advantageous); FAIS recognised qualification (Advantageous); Class of Business Certification (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Deadline:22nd August,2025

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Job Purpose

• Provide technical support to ensure the availability of the Connex, Voice recording system and any other Telephony technologies to ensure stable and efficient communication facilities to the TIH Group.

Responsibilities

User Support

• Provide first-line and to a certain extent, second-line hardware, software, and end-user support as required and in line with documented procedures and service level targets to support the business effectively.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Internal Client Relationship Management

• Help manage internal client relationships by supporting other to build effective working relations.

Resolving Customer Issues

• Respond to basic and advanced issues and escalations promptly. Further escalate issues when required.

Administration

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Work Scheduling and Allocation

• Organise own work schedule each day in line with changing priorities.

Testing

• Perform a broad range of tests that required detailed assessment, measurement and judgment.
• Perform required tests on the communications systems. Locate faults and diagnose problems resolve issues on the systems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential)

Experience

• 1-3 years technical work experience with basic voice recording systems (Advantageous).

Deadline:25th August,2025

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Job Purpose

• Advise on and perform general legal work in order to avoid, and where not possible, reduce legal risk.

Responsibilities

Legal

• Take responsibility for managing and delivering a designated legal case work for relevant portfolio. Provide legally accurate and clear support services and deliver required outcomes within the organisation's established legal systems and protocols.

Data Collection and Analysis

• Collate and analyse data in respect of specific matters to provide accurate legal guidance. Involves working independently.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others. Resolve queries from stakeholders by providing accurate, legal advice, guidance and solutions

Document Preparation

• Provide legally accurate, clear and timeous drafting and vetting of agreements, legal opinions, policies and other relevant documentation.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Develop and maintain relationships with relevant stakeholders within the TIH Group.
• Liaise with Industry bodies regarding complaints.
• Attend project meetings with relevant stakeholders regarding legal concerns.

Improvement / Innovation

• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Keeping abreast with amendments to legislation, industry trends and best practice.

Education

• Grade 12 (Essential); LLB/BProc (Essential); Admitted attorney/Advocate (Essential)  (Required)

Experience

• 3 or more years experience in a Legal Advisor role (Essential);
• Experience in financial services industry (Advantageous).

Deadline:25th August,2025

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Job Purpose

• Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI

Customer Experience Mapping

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions

Customer Needs/Experience Research

• Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations

Product and Solution Development

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems

Internal Client Relationship Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
• Improvement / Innovation
• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager

Customer Experiences Implementation

• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)  (Required)

Experience

• 5 or more years' UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous). 1 or more years' experience of general supervision of more junior colleagues (Essential)

Deadline:22nd August,2025

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Job Purpose

• Head of Operations will be responsible for coordinating and strategically positioning the operational functions within Renasa. This role demands a forward-thinking leader who can drive strategic initiatives to optimise system and process delivery and elevate branch performance. This includes driving automation and AI implementation across Renasa's processes, overseeing IT development prioritisation, managing system maintenance processes, ensuring sufficient staffing and staff development in Head Office and branches, liaising between Regional Managers and Exco, measuring branch operational performance, and standardising processes in branches. Additionally, this role will involve strategic interaction with Group support functions to align operational goals with broader organisational objectives.

Responsibilities

• Leadership and DirectionSet and communicate the strategy for achieving the organisation's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organisation's business goals.System Management and Oversight on System DevelopmentManagement and development of underwriting and claims systems to deliver pre-set outcomes for commercial and personal lines areas of responsibility.
• Insights and ReportingManage and develop the execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Operations ManagementSupport the overall organisational strategy and operational efficiency by managing, developing and delivering operational plans and outcomes for the business.
• Operational ComplianceEnsure that business activities within the area of responsibility comply with relevant external regulatory codes and with internal policies and procedures to minimise business risk and to protect the reputation of the organisation. Develop, manage and maintain business rules around when audits are required and adhere to underwriting guidelines and standards by managing audits.
• Stakeholder EngagementIdentify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Organisational Capability BuildingEvaluate the capabilities of staff within the department to identify gaps and prioritise development activities. Implement the organisation's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organisation's talent pool.
• Strategic PlanningTake responsibility for developing and delivering the strategic planning approach for a key part of the organisation.
• Budgeting and CostingTake responsibility for setting and managing area budgets so they align with organisational strategy.
• Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); RE 1 and FAIS recognised qualification (Advantageous); Postgraduate degree (Essential); MBA (Advantageous)

Experience

• 8 or more years' in short-term insurance (Essential). Managerial Experience:5 - 8 years senior management experience (Essential)

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Job Purpose

• Cultivate and maintain relationships among business partners, while supporting the development of strategies to increase revenue for TIH.

Responsibilities

Partner/Stakeholder Engagement

• Liaise with partners and all relevant internal stakeholders to communicate needs, drive effectiveness, resolve issues and create synergy and negotiate contracts and commercials with partners.

Innovation Strategy, Pipeline and Roadmap

• Champion and manage new projects to grow partnership within the innovation road map. Develop and execute plans for strategic growth and ensure the right resources are in place to execute on the strategy.
• Forecast for strategic changes and growth initiatives.

Client & Customer Management (Internal)

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.
• Develop and maintain business relationships to build the brands and the business.

Horizon Scanning

• Maintain deep understanding of current technology, database management, procedures and practices, and future trends through ongoing education or market research.

Policy Development & Implementation

• Help develop procedures for an area of the organisation, and monitor their implementation.
• Responsible for the contracts and SLA agreements between the Partner, TIH / the brands and driving adherence thereof.

Budgeting & Costing

• Deliver and manage a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Track progress against budgets within established finance systems and report variances to more senior colleagues.

Insights and Reporting

• Analyse and report on all partner initiatives and report on all key business metrics.

Project Management

• Manage a portfolio of projects while reporting to senior colleagues.

Work Scheduling and Allocation

• Develop medium- or long-term work schedules that enable the organisation to achieve its business goals. Involves coordinating across multiple teams.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Education

• Bachelor degree in Business Management / Administration (Essential); Post-grad degree in Business Management (Advantageous)

Experience

• 2 to 3 years in Strategic Partner Management role (Essential); Project Management experience (Advantageous).

Deadline:25th August,2025

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Job Purpose

• As a Business Partner at TIH Advisory, you will play a crucial role in giving businesses and individuals peace of mind, through comprehensive insurance solutions. We are seeking motivated professionals with a proven track record in commercial insurance advisory services.

Responsibilities

• Conduct thorough needs analysis and advising clients on suitable insurance solutions.
• Develop and implement customized insurance solutions strategies to meet clients' commercial and personal insurance needs.
• Provide ongoing support and guidance to clients, reviewing their portfolio regularly and adjusting as needed.
• Build and maintain strong relationships with clients through proactive communication and exceptional service.
• Stay informed about industry trends and regulations, continuously enhancing your knowledge and skills to better serve clients.
• Collaborate with team members to achieve collective goals and contribute to the overall success of the organization.

Education

• RE 5 (Essential); Bachelor's degree in Finance, Business Administration, or related field (for recent graduates); Preferred; Short-Term Insurance certificate (preferred)

Experience

• Minimum 2 years of experience in financial advisory services  (Commercial & Non-life preferred); Proven track record of success in insurance sales and client relationship management; Strong understanding of insurance products and industry regulations; Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients; Demonstrated ability to work independently and collaboratively in a fast-paced environment

Deadline:22nd August,2025

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Job Purpose

• Manage feature teams to transfer the project / product vision to design, development, and delivery. Guide the team through the product backlog toward building the right product considering the vision, planning and budgets of the business, customers or users resulting in the requested business value.

Responsibilities

Digital Vision and Strategy

• Collaborate on development of the digital road map and key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly while ensuring that legacy applications and IT operations are maintained at optimal levels.

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Business Case Contribution

• Drive and developing business cases to quantify current costs, justify project investment, and identify the return on investment.

Product/Service Development

• Evaluate the feasibility/relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development program. 

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Customer Needs/Experience Research

• Support customer and user research teams by performing customer analysis and market research using standardised techniques.

Project Management

• Independent management of medium to larger scale projects, with sole accountability to deliver project within defined quality and time-frames.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program.

Horizon Scanning

• Maintain understanding of current technology, competitors and market trends, database management, and/or programming practices through ongoing education, conference attendance, and reading industry press.

Education

• BCom Business or BSC Information Technology/Systems degree or similar (Essential); Product Owner certification (Advantageous); MBA (Advantageous); Hons (Advantageous)  (Required)

Experience

• 1 to 3 years in a similar role (Essential)
• Experience in a similar role within the Financial Services Industry (Advantageous).

Deadline:26th August,2025

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Job Purpose

• Develop functional systems and solutions with a focus on scalability, automation, reliability, security and quality. Implement customer integrations, and improve the customer experience. Perform root cause analysis of production errors, resolve issues, design procedures for system troubleshooting and maintenance, and build tools to reduce error occurrence.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analysing and identifying areas for modification and improvement. 
• Develop new routine applications to meet customer requirements.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Design and Conceptualisation

• Produce multiple concepts and prototypes to design digital products/services.
• Product/Service DevelopmentDeliver defined features, functionality, or outcomes from a designated part of the development/engineering program, selecting the best available approach within established systems.

Digital Marketing Plan Execution

• Provide analysis to monitor performance of digital marketing campaigns.

Customer Needs/Experience Research

• Support customer and market research by performing customer and market research and analysis techniques.

Testing IT Performance

• Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Faults Diagnosis and Correction

• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.

Education

• University / Post Graduate (Masters Degree)

Experience

• 3-6 years' experience working with Rancher 2.5+, Kubernetes, Linux, .NET Development, Angular, React, Node (Essential); Experience and understanding of Agile, Scrum and Kanban (Essential); Azure DevOps experience (Advantageous). Managerial Experience: 7 to 12 months experience of general supervision of more junior colleagues (Essential)

Deadline:2nd September,2025