Head: Renasa Operations at Telesure Investment Holdings (TIH)

Job Purpose

• Head of Operations will be responsible for coordinating and strategically positioning the operational functions within Renasa. This role demands a forward-thinking leader who can drive strategic initiatives to optimise system and process delivery and elevate branch performance. This includes driving automation and AI implementation across Renasa's processes, overseeing IT development prioritisation, managing system maintenance processes, ensuring sufficient staffing and staff development in Head Office and branches, liaising between Regional Managers and Exco, measuring branch operational performance, and standardising processes in branches. Additionally, this role will involve strategic interaction with Group support functions to align operational goals with broader organisational objectives.

Responsibilities

• Leadership and DirectionSet and communicate the strategy for achieving the organisation's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organisation's business goals.System Management and Oversight on System DevelopmentManagement and development of underwriting and claims systems to deliver pre-set outcomes for commercial and personal lines areas of responsibility.
• Insights and ReportingManage and develop the execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Operations ManagementSupport the overall organisational strategy and operational efficiency by managing, developing and delivering operational plans and outcomes for the business.
• Operational ComplianceEnsure that business activities within the area of responsibility comply with relevant external regulatory codes and with internal policies and procedures to minimise business risk and to protect the reputation of the organisation. Develop, manage and maintain business rules around when audits are required and adhere to underwriting guidelines and standards by managing audits.
• Stakeholder EngagementIdentify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Organisational Capability BuildingEvaluate the capabilities of staff within the department to identify gaps and prioritise development activities. Implement the organisation's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organisation's talent pool.
• Strategic PlanningTake responsibility for developing and delivering the strategic planning approach for a key part of the organisation.
• Budgeting and CostingTake responsibility for setting and managing area budgets so they align with organisational strategy.
• Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); RE 1 and FAIS recognised qualification (Advantageous); Postgraduate degree (Essential); MBA (Advantageous)

Experience

• 8 or more years' in short-term insurance (Essential). Managerial Experience:5 - 8 years senior management experience (Essential)