Community Specialist at Bolt

About the role

• At Bolt, drivers are our partners, and at the heart of everything we do. We’re looking for a Community Specialist who will be responsible for building and maintaining our online driver community. You will be the voice and bridge between the brand and thousands of drivers who operate on the platform.
• Your work will directly influence advocacy, and public perception of Bolt across South Africa. You’ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand’s communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.

Main tasks and responsibilities:

• Establishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)
• Collaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events.
• Coordinating with local marketing and operations on creation and execution of driver communications calendar and driver engagement events.
• Flag potential viral cases to customer service, operations and marketing colleagues.
• Flag potential viral cases to customer service, operations and marketing colleagues.
• Contribute to increased instances of positive driver/rider PR

About you:

• Advanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
• Proficient in scheduling and analysing social content performance via platforms like Emplifi
• Experience organising in-person and online events.
• Basic understanding of CMS, and CRM systems (Wordpress, CleverTap, Mailchimp, etc.)
• Flawless written and spoken English and Zulu and/or Xhosa.