First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.
Responsibilities
Identify Opportunities for Process improvement that will lead to reduction in rejection cost and rework e.g.. write offs, customer complaints and queries
Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
Promote and ensure that a high standard of work is delivered at all times (Quality Assurance) on a daily basis.
Comply with governance in terms of legislative and audit requirements
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information, respond to clients with relevant communications and maintain a comprehensive and up-to-date document library
Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes.
Ensure the area of responsibility is functioning at optimal levels at all time and Identifying continuous improvement through complaints solutions
Drive the eradication of inefficiencies that do not add any value to the business i.e. unnecessary wordings on letters, faxes and requirements and suggesting new ways of operating
Manage own development to increase own competencies
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