Compliance Officer (Security) at CBRE Excellerate

About the role

• The Compliance Officer - Security (NDC Metro) is responsible for overseeing security operations within the region, ensuring that security personnel adhere to company policies, procedures, operational standards and applicable security industry regulations.
• The role is responsible for maintaining the highest standards of service delivery and operational efficiency, while ensuring that security operations and client relationships are managed effectively.
• The Compliance Officer (Security) will report directly to the Key Accounts Manager.

What you will bring

Qualifications

• Matric / Grade 12 – certified copy required.
• PSIRA Grade A registration – mandatory.
• Security Management Qualification will be advantageous.
• Valid Code 08 driver’s licence – required.
• Firearm competency (Handgun, Shotgun and Rifle).

Experience, Knowledge & Skills

• 3–5 years’ experience within the security industry.
• Minimum 3 years’ experience in a supervisory or managerial role within the security industry.
• 2–3 years’ experience in client liaison and relationship management.
• Proven knowledge of security industry regulations, operational requirements and compliance standards.
• Proven experience in monitoring staff compliance and security operations.
• Experience in conducting basic on-site risk assessments.
• Experience in responding to security incidents and conducting preliminary investigations.
• Solid computer proficiency, including the use of office software and security management systems.
• Excellent people management and leadership skills.
• Excellent administrative and organisational skills.
• Excellent verbal and written communication skills.
• Strong client service and relationship management skills.
• Commitment to maintaining high service and quality standards.
• Ability to work independently and effectively under pressure.
• Willingness and flexibility to work night shifts when required.

What you will be doing

• Ensure compliance with the Company’s policies, procedures, Disciplinary Code of Conduct and operational standards.
• Enforce and uphold the Excellerate Code of Conduct, values and standards across security operations.
• Monitor security personnel on-site to ensure adherence to company policies, operational procedures, code of conduct and service standards.
• Conduct on-site inductions and training for new and existing security officers to ensure they are equipped to perform their duties effectively and to the required standard.
• Conduct basic on-site risk assessments to identify potential security risks and implement appropriate measures to mitigate identified risks.
• Act as the first responder to security incidents, conduct preliminary investigations and manage incidents to ensure minimal disruption and effective resolution.
• Maintain professional relationships with clients and ensure that client needs and concerns are addressed promptly and efficiently.
• Collaborate with the Command Centre to ensure proper site coverage and effective operational staffing.
• Assist with the coordination and approval of leave requests and operational staffing schedules.
• Motivate and manage security personnel on-site to maintain high levels of performance and ensure consistent delivery of quality security services.
• Maintain accurate records, reports and documentation relating to security operations and compliance.
• Ensure that security personnel comply with applicable security industry regulations and operational requirements.
• Provide effective communication, guidance and support to security personnel, clients and internal stakeholders.
• Carry out duties and responsibilities in accordance with the applicable Site Job Description.
• Enforce and adhere to the Company’s Code of Conduct, policies, procedures and operational standards.
• Maintain professional communication when interacting with employees, clients and other stakeholders.
• Perform any other duties and responsibilities as required in support of effective security operations.