Configuration Management Officer at SITA SOC (Ltd)

Purpose of the job

• To maintain a configuration management database of SAPS ARS ICT asset inventory

Key Responsibility Areas

• Maintain a Configuration Management Database (CMDB) and create controlled configuration baselines
• Maintain an up-to-date repository of configuration items by populating with changes
• Plan and manage configuration management audits
• Define and produce configuration reports on status changes of configuration items
• Manage resources/s (i.e. budget/finances and asset/equipment) within the department in order to ensure efficient operation and that all the resources are utilised optimally.
• This must be done in accordance with SITA Policy Framework
• Keep abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management so as to ensure improved productivity.

Qualifications and Experience

• Minimum: 3-year National Diploma in Information Technology or NQF 6 equivalent.
• Experience: 3 to 5 years’ experience in Service Management principles related to Configuration Management good practice methodologies, including:
• Experience in the application of Configuration Management process and supporting technologies (ITIL, Cobit,ISO).
• Experience of working in a team and involvement in project management delivery concepts.
• Experience in dealing with customers.

Technical Competencies Description

Knowledge of:

• Asset Management Lifecycle.
• Various ICT and relevant legislations
• Corporate governance ICT risk, governance and compliance
• IT service management
• IT quality management
• Business process management
• General business management
• General human resource management
• Project management within governing policies, procedures and guidelines.
• Knowledge of ITIL concepts including
• Service Management and Service Delivery.

Interpersonal/behavioural competencies:

• Active listening, Attention to Detail, Analytical thinking, Continuous
• Learning, Disciplined, Empathy, and Stress Management.

Technical competencies:

• Application Development
• Application Maintenance and Support
• System Maintenance & Support
• Business Analysis
• Business Continuity
• Business Intelligence & Analytics
• Customer Advocacy Management (Consultancy)
• Customer Relationship Management
• Database Administration
• Database Management
• Enterprise
• ICT Governance (Policies & Legislation)
• Network/Infrastructure Management
• Software Quality Management,
• Vendor/Supplier Management.

Closing Date: 20 June 2025