Consultant, Account Management at Standard Bank Group

JOB DESCRIPTION

• Telephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.

We are looking to fill 4 vacancies with candidates who meet the role requirements 

Minimum Qualifications

• Grade 12

Experience Required

• 1-3 Years collections experience, preferably in the Credit or Collections environment.  Call Centre experience an advantage.

ADDITIONAL INFORMATION

Technical Competencies

• Use basic applications of a computer and other systems in support of business activity, help make decisions.
• Understands the banks products per BU in order to attract and retain existing /potential customers.

Personal Competencies

• Problem solving
• Planning
• Decision making