Latest Jobs at Hello Group

Description    

• An IT infrastructure engineer ensures all the IT systems that support businesses of any size function efficiently. Additionally, the infrastructure engineer may also support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience.

Duties and Responsibilities    
Role Purpose:

• Responsible for the management, installation, maintenance, availability and security of the ICT network across all departments, including the hardware and software infrastructure.
• Take an active role in our ICT provisions.

Objectives:

• To ensure that the integrity of the ICT infrastructure is maintained.
• To support the delivery of ICT and CTO across the Group.
• To advise the Goup ICT Manager and CTO on emerging technologies as appropriate.
• To contribute to the vision of the IT development plan.

Duties and Responsibilities:

• Management of the network infrastructure, servers ect.
• To ensure that client’s ICT Support requests are dealt with effectively.
• Identify, plan and cost future development and upgrades.
• Design and development of ICT-based administrative processes and procedures.

Specific Responsibilities: 

• Management of the curriculum and administration networks including Management Information Systems (MIS).
• Identify, plan and cost all future developments and upgrades of the ICT Infrastructure.
• Liaise with appropriate suppliers re: purchasing requirement and Licencing.
• Ensure data protection applications are current and within the requirements of the POPI Act.
• Responsibility for back-up systems and disaster contingencies as they affect the current networks.
• Arrange for the repair of hardware faults with outside suppliers.
• Liaison with appropriate outside suppliers.
• Manage the installation of all new computer hardware including wireless, fibre optic, networks and external projects, as required.
• Manage and implement the installation of all new computer software as required.
• Arrange annual inspection and safety testing of computer equipment.
• Manage the day-to-day maintenance of the Group's computer systems, including:
• Network user database and password allocations
• Management of internet filters
• Responsibility for all planned ICT works and liaise with workers and to liaise with external contractors/suppliers
• Manage appropriate technical support administration
• Assist staff with ICT related problems
• Responsibility for maintaining the Group’s computer inventory, insurance list and computer audit.
• Support as required with the management of the Group.
• Ensure that all ICT requests entered to the Helpdesk management system are processed in a timely manner and staff kept up to date with the progress.
• Ensure all quotations offer best value to the Group.
• Liaise with appropriate staff on new ICT projects.
• Advise staff in the best use of ICT for the required Group structure.
• Develop and maintain the Group's internet and intranet
• Respond to specified requests from Managment Team for the design and development of administrative processes and/or procudures.
• Manage remote access for the groups staff. ( VPN)
• Manage of peripheral equipment such as scanners, printers ect. 

Other Duties:

• To comply with individual responsibilities, in accordance with the role, for health and safety within the Group.
• Share the Groups commitment to safeguarding and promoting the welfare of all staff members through having knowledge of statutory guidelines and safeguarding.
• To ensure that all duties and services provided are in accordance with the current IT policies and procedures.
• To undertake training as and when required.
• To actively engage in the performance management of the staff.
• To be willing and enthusiastic in engaging with continuous professional development.
• To be a key part of the life of the Groups community, to support both the values, vision and ethos of the Group, and encourage staff to follow.
• To participate in induction training, staff review processes and professional development opportunities.
• To comply with any reasonable request from the line manager to undertake work of a similar level that is not specified in this job.
• To undertake professional duties that may be reasonably assigned by the CTO.

Minimum Requirements    
Educational Background:

• Bachelor's Degree: Typically in Computer Science, Information Technology, Engineering,

Certifications:

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate
• AWS Certified Solutions Architect or AWS Certified SysOps Administrator
• CompTIA Network+ or CompTIA Server+

Experience:

• A minimum of 10 years of experience in IT infrastructure management, system administration, or a related area.
• Hands-on experience with server hardware and operating systems (e.g., Linux, Windows Server, Blades, Standalone) ).
• Experience setting up, configuring, and managing network devices like routers, switches, and firewalls.
• Familiarity with virtualization technologies like VMware, Veeam
• Hands-on experience with Firewalls (Fortigate) 
• Hands-on experience Networks (LAN, WAN, SAN, VPN (SSL/IPSEC)) 
• IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing)

Technical Skills:

• Strong knowledge of networking protocols, IP addressing, and subnetting.
• Proficiency in setting up and managing cloud infrastructure platforms like AWS, Azure, or Google Cloud.
• Experience with infrastructure automation tools like Ansible, Terraform, or Puppet.
• Understanding of security protocols, VPNs, and encryption techniques.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Knowledge on the use of PowerShell.
• Knowledge of ITSM principles (Incident, Problem, Change Management).
• Working experience on private and public DNS record management.
• Working experience on Windows (Windows 11 and Server 2016) Linux operating systems.
• Working experience of windows server administrative tools such as DNS, DHCP, GPO and Active Directory.
• Understanding VOIP and Hosted PBXs.

Soft Skills:

• Strong analytical and troubleshooting skills.
• Effective communication abilities to liaise with team members, stakeholders, and vendors.
• Teamwork and collaboration skills, as infrastructure projects often require cross-functional collaboration.
• Organizational skills to manage multiple tasks, projects, and priorities efficiently.

Deadline:31st August,2026

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Description    

• The Hello Group, based in Centurion, is looking for a HR Business Partner, and you will be standing in for our Generalist responsible for on of our biggest entities within the Group. As a member of our HR team, you need to believe in your capabilities and you can stand your ground due to your sound HR expertise. The successful candidate will be working closely with Senior Management to ensure HR practices are aligned with the overall business strategy of Hello Group. 

Duties and Responsibilities    
Business Unit Support and Administration

• Build and maintain relationships with key stakeholders and all staff within allocated Business Units.
• Work with Business Units to translate business needs into HR requirements.
• Support and guide employees in understanding HR policies and services.
• Ensure high-quality of services are delivered to business units (i.e., timeliness, accuracy, efficiency, and responsiveness).
• Partaking in the development and implementation of strategies such as Recruitment, Training & Development, and Employee Engagement.
• Facilitate and process statutory compliance reporting such as BBBEE, WSP, ATR, and EE.
• Ensure submission and preparation of payroll-related documentation before payroll cut-off.

Talent Management

• Identify talent retention, engagement and reward strategies.
• Follow an end-to-end recruitment process including sourcing, screening, selecting, and hiring.
• Employee onboarding and conducting probationary reviews for all new employees.
• Facilitate the Training and Development interventions by conducting training needs analysis and making recommendations and facilitating and implementing career development interventions.
• Identify, coordinate, and facilitate relevant HR workshops/interventions/initiatives.
• Facilitate a bi-annual performance management process on Sage 300 People.
• Compilation of job profiles for the business unit (proofreading and amending KPAs and KPIs as and when required).
• Employee off-boarding.

Statutory reporting

• Reporting on EE and WSP/ATR for the respective entity within the Hello Group of Companies.
• BBBEE Reporting.

Labour Relations

• Facilitate and assist all relevant stakeholders with drafting warnings, investigating alleged misconduct, setting up disciplinary and incapacity enquiries and promoting grievance procedures.
• Representing the company at CCMA on both Conciliation & Arbitration level

Minimum Requirements    

• Bachelor’s degree in Human Resources or equivalent.
• Relevant work experience as an HR Generalist or Junior HRBP.
• Exposure to Performance Management and Employee Relations (Required).
• Exposure to Recruitment and Talent management (Required).
• Good understanding of labour legislation and other applicable legislation such as EE, WSP/ATR and BBBEE.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).
• Financial Services-specific experience (Advantageous).

Deadline:26th October,2026

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Role Overview

• Hello Group is looking for a hands-on, high-impact CMO to lead and operate a fast-paced, in-house marketing function that runs like an internal agency.
• This is not a purely strategic role. We are looking for a commercially driven operator who can manage complexity, multiple stakeholders, and multiple business units while driving measurable revenue growth.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Duties and Responsibilities    
Key Responsibilities

Revenue & Growth

• Own and drive revenue growth across all business units
• Align marketing directly to business objectives, sales, and profitability
• Identify and execute on new growth opportunities

Full-Stack Marketing Leadership

Oversee and integrate all marketing functions:

• Campaigns (strategy + execution)
• Performance marketing & media planning
• CRM & lifecycle marketing (retention, upsell, cross-sell)
• Content & social
• PR & communications
• Events, activations & info centres

CRM, Media & Data-Driven Marketing

Lead end-to-end CRM strategy and implementation

• Build segmented, personalised customer journeys
• Strong understanding of media strategy, planning, and optimisation (digital & offline)
• Track, analyse, and optimise performance across the funnel
• Ensure all activity is data-led and ROI-focused

Execution & Operations

• Own delivery of multi-channel campaigns from concept to execution
• Manage marketing as an internal agency (processes, workflows, timelines)
• Oversee collateral production, warehouse management, and distribution
• Ensure speed, quality, and consistency across all outputs

PR, Events & Brand Experience

• Drive PR strategy, media relations, and brand reputation
• Lead events, activations, and on-the-ground experiences
• Ensure all physical and brand touchpoints drive engagement and sales

Creative & Innovation

• Lead and contribute to creative ideas and campaign concepts
• Ensure all output is on-brand, differentiated, and commercially effective

Stakeholder Management

• Manage and align multiple internal stakeholders across business units
• Act as the central marketing partner to leadership
• Balance competing priorities and push back when needed based on impact

Team Leadership

• Lead a multi-disciplinary marketing team
• Be a hands-on leader, able to dive into detail
• Build a culture of accountability, performance, and execution excellence

Minimum Requirements    
Requirements

• 10+ years’ experience in senior marketing leadership roles
• Proven track record of driving revenue through marketing
• Strong experience across CRM, media, campaigns, PR, and events
• Deep understanding of media strategy, planning, and performance optimisation
• Strong commercial and financial acumen
• Enormous Digital Marketing experience
• Leading AI adoption to enhance work completed, using AI to conduct research, and for enhancements and efficiencies.
• Experience in complex, multi-business or high-growth environments
• Strong operator mindset – comfortable in both strategy and execution
• Excellent stakeholder management and prioritisation skills
• Extensive Digital Marketing experience

What We’re Looking For

• A hands-on operator, not just a strategist
• Someone who thrives in a fast-paced, high-pressure environment
• Highly data-driven and results-focused
• Able to manage multiple workstreams simultaneously
• Experience in agency or high-output environments preferred

Success in This Role

• Measurable revenue growth across all business units
• A high-performing CRM and customer lifecycle programme
• Consistent delivery of ROI-driven campaigns and media performance
• Strong alignment across stakeholders and teams
• A marketing function operating as a high-performance internal agency

Deadline:26th September,2026

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Description    

• The Hello Group, based in Centurion, is looking for a Junior HR Administrator/Coordinator to join our dynamic HR team. This is a great opportunity for an entry-level HR professional with a qualification in Human Resources or equivalent, eager to gain hands-on experience and contribute to HR best practices aligned with our business strategy.

Duties and Responsibilities    
Recruitment & Onboarding

• Assist with job advertisements, shortlisting, and interview scheduling.
• Draft and track temporary and permanent contracts, setting calendar reminders for renewals.
• Submit onboarding packs to payroll and create employee files. Conduct reference and background checks where required.

HR Administration & Compliance

• Maintain accurate employee records, ensuring all documents are properly filed.
• Compile HR letters such as confirmation of employment and transfer letters.
• Track and manage probation periods, scheduling reviews accordingly.
• Assist with drafting and updating HR policies and procedures.
• Ensure compliance with labour laws and company policies.

Industrial Relations (IR)

• Assist with disciplinary hearings, including taking minutes.
• Support HR Business Partners (BPs) with CCMA case preparation.
• Draft warnings and IR documentation for Senior BP review.

Payroll Support

• Submit new employee details to payroll. Assist in processing leave applications and payroll-related documentation.

General HR Support

• Maintain an organizSd HR filing system and ensure documentation is updated weekly.
• Respond to employee queries related to HR policies, benefits, and procedures.
• Assist with training coordination, including booking venues, preparing materials, and tracking attendance. Provide ad hoc administrative support as needed.

Performance Management

• Assist in the development and updating of job profiles.
• Support with KPIs and KPA coding and recoding. Import and manage data for bi-annual performance reviews.

Minimum Requirements    

• Bachelor’s degree in Human Resources or equivalent.
• Strong administrative and organizational skills. 
• Ability to handle confidential information with discretion.
• Excellent attention to detail and communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Relevant work experience as an HR Generalist or Junior HRBP.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).

Deadline:11th October,2026

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Description    

• Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.).
• Multiple Languages (Advantageous)
• South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

Deadline:18th October,2026

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Description    

• Hello Group is seeking to appoint a dedicated, african language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one african language (e.g., Sesotho, Tsonga, etc.) to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one african language (e.g., Sesotho, Tsonga, etc.).
• Multiple Languages (Advantageous)
• South African citizen.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

Deadline:19th October,2026

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• Hello Group is seeking to appoint a dedicated Senior Sales Agent in the Limpopo region. The incumbent will call on Spaza Shops and informal vendors, including salons, Nail bars, and Chisanyama, specifically in the township market. This is a field-based role with daily and weekly interaction with Head Office and management. The role reports to the Sales and Marketing Manager – Township Vertical.

Duties and Responsibilities    

• Develop and implement a sales plan for the assigned region
• Overseeing and driving the performance of the field agents’ team.
• Identify and engage with potential clients to promote fintech solutions
• Collaborate with marketing and management to execute market penetration campaigns.
• Provide market feedback to product development teams as well as marketing teams
• Prepare and present sales performance reports, weekly to management.
• Overseeing daily operations of sales in the assigned territory
• Handling and resolving customer complaints regarding a product or service.
• Liaise with local Wholesalers to access potential clients through market activations.

Minimum Requirements    

• Min 3 years’ field sales experience with a proven track record of achieving sales targets 
• Sales, Marketing, or Business Management qualification
• Exceptional communication and interpersonal skills
• Ability to work independently with minimum supervision.
• Willingness to travel within the assigned region.
• Valid driver's license as well as Microsoft proficiency.
• Team leadership experience

Deadline:16th September,2026

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Description    

• Hello Group is seeking to appoint a diligent, detail-oriented Compliance Officer to support the Compliance Manager and AMLRO in ensuring the business meets all regulatory, statutory, and internal policy requirements. The successful candidate will assist in monitoring, reporting, customer due diligence, transaction monitoring, and general compliance oversight across our operations.

Duties and Responsibilities    

• Conduct customer due diligence and enhanced due diligence reviews.
• Monitor transactions and customer behaviour for potential suspicious activity.
• Prepare and submit regulatory reports to the Financial Intelligence Centre (FIC), including SAR/STR filings and related supporting documentation.
• Assist with the preparation and submission of other regulatory responses (e.g., Section 27, Section 32 requests and South African Reserve Bank requests).
• Perform sanctions, PEP, and adverse media screening and escalate matches appropriately.
• Maintain accurate and up-to-date compliance records and audit trails.
• Support in policy and procedure implementation, reviews, and updates.
• Assist in staff compliance training and awareness initiatives.
• Liaise with internal teams to address compliance queries and findings.
• Support ongoing monitoring of regulatory changes and ensure internal alignment.
• Participate in internal compliance testing and risk assessments.

Minimum Requirements    
Skills & Competencies

• Understanding of AML/CFT requirements, FICA and relevant regulatory frameworks will be beneficial.
• High attention to detail with strong analytical and investigative skills.
• Ability to work under pressure and meet deadlines.
• Clear and professional communication skills (written and verbal).
• Strong time management and organisational skills.
• Ability to work independently and collaboratively.

Qualifications & Experience

• Relevant qualification in Compliance, Risk, Finance, or related discipline.
• 1-3 years’ experience in a compliance, financial services, or regulatory environment.
• Experience with AML/CTF monitoring, reporting, and FIC submissions.
• Remittance or Banking experience. 

Deadline:17th November,2026

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Description    

• Hello Group is seeking to appoint a highly motivated and target-driven Loans Consultant to join our Loans team.
• The successful candidate will be responsible for inbound and outbound telephone sales, WhatsApp engagement, lead conversion and generating new loan business. The role requires a strong sales mindset, excellent communication skills and the ability to build relationships with customers while ensuring that all sales are conducted responsibly and in line with company policies and processes.
• You will play a key role in achieving revenue targets by converting leads into successful loan sales and providing customers with appropriate loan and repayment solutions.

Duties and Responsibilities    

• Proactively contact inbound and outbound leads to generate sales opportunities.
• Convert leads into successful loan sales.
• Identify new business opportunities and cultivate your own leads.
• Engage with customers via telephone and WhatsApp.
• Provide accurate product information and appropriate advice to customers.
• Assess customer needs and affordability using available internal cash-flow and transaction information.
• Recommend appropriate loan amounts and repayment solutions.
• Achieve or exceed monthly, quarterly and annual sales targets.
• Build and maintain strong customer relationships.
• Ensure all sales are conducted responsibly and in accordance with company policies and processes.
• Maintain accurate customer documentation and records.
• Prepare regular sales and communication reports for management.
• Contribute towards overall team and revenue targets.

Key Performance Indicators

Performance will be measured against key targets, including:

• Number of outbound calls/emails made.
• Lead conversion rate.
• Revenue generated from internal sales.
• Achievement of monthly, quarterly and annual sales targets.

Minimum Requirements    

• Minimum 2 years' proven experience in a sales or telesales environment.
• Matric or relevant qualification/experience.
• Proven track record of achieving sales targets.
• Strong telephone sales and customer engagement experience.
• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Customer-focused with a proactive and positive attitude.
• Strong computer literacy, including Microsoft Office.
• Excellent organisational skills and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Resilient and able to perform effectively in a high-pressure, target-driven environment.

Deadline:21st September,2026