IT Infrastructure Engineer/Systems Engineer at Hello Group

Description    

• An IT infrastructure engineer ensures all the IT systems that support businesses of any size function efficiently. Additionally, the infrastructure engineer may also support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience.

Duties and Responsibilities    
Role Purpose:

• Responsible for the management, installation, maintenance, availability and security of the ICT network across all departments, including the hardware and software infrastructure.
• Take an active role in our ICT provisions.

Objectives:

• To ensure that the integrity of the ICT infrastructure is maintained.
• To support the delivery of ICT and CTO across the Group.
• To advise the Goup ICT Manager and CTO on emerging technologies as appropriate.
• To contribute to the vision of the IT development plan.

Duties and Responsibilities:

• Management of the network infrastructure, servers ect.
• To ensure that client’s ICT Support requests are dealt with effectively.
• Identify, plan and cost future development and upgrades.
• Design and development of ICT-based administrative processes and procedures.

Specific Responsibilities: 

• Management of the curriculum and administration networks including Management Information Systems (MIS).
• Identify, plan and cost all future developments and upgrades of the ICT Infrastructure.
• Liaise with appropriate suppliers re: purchasing requirement and Licencing.
• Ensure data protection applications are current and within the requirements of the POPI Act.
• Responsibility for back-up systems and disaster contingencies as they affect the current networks.
• Arrange for the repair of hardware faults with outside suppliers.
• Liaison with appropriate outside suppliers.
• Manage the installation of all new computer hardware including wireless, fibre optic, networks and external projects, as required.
• Manage and implement the installation of all new computer software as required.
• Arrange annual inspection and safety testing of computer equipment.
• Manage the day-to-day maintenance of the Group's computer systems, including:
• Network user database and password allocations
• Management of internet filters
• Responsibility for all planned ICT works and liaise with workers and to liaise with external contractors/suppliers
• Manage appropriate technical support administration
• Assist staff with ICT related problems
• Responsibility for maintaining the Group’s computer inventory, insurance list and computer audit.
• Support as required with the management of the Group.
• Ensure that all ICT requests entered to the Helpdesk management system are processed in a timely manner and staff kept up to date with the progress.
• Ensure all quotations offer best value to the Group.
• Liaise with appropriate staff on new ICT projects.
• Advise staff in the best use of ICT for the required Group structure.
• Develop and maintain the Group's internet and intranet
• Respond to specified requests from Managment Team for the design and development of administrative processes and/or procudures.
• Manage remote access for the groups staff. ( VPN)
• Manage of peripheral equipment such as scanners, printers ect. 

Other Duties:

• To comply with individual responsibilities, in accordance with the role, for health and safety within the Group.
• Share the Groups commitment to safeguarding and promoting the welfare of all staff members through having knowledge of statutory guidelines and safeguarding.
• To ensure that all duties and services provided are in accordance with the current IT policies and procedures.
• To undertake training as and when required.
• To actively engage in the performance management of the staff.
• To be willing and enthusiastic in engaging with continuous professional development.
• To be a key part of the life of the Groups community, to support both the values, vision and ethos of the Group, and encourage staff to follow.
• To participate in induction training, staff review processes and professional development opportunities.
• To comply with any reasonable request from the line manager to undertake work of a similar level that is not specified in this job.
• To undertake professional duties that may be reasonably assigned by the CTO.

Minimum Requirements    
Educational Background:

• Bachelor's Degree: Typically in Computer Science, Information Technology, Engineering,

Certifications:

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate
• AWS Certified Solutions Architect or AWS Certified SysOps Administrator
• CompTIA Network+ or CompTIA Server+

Experience:

• A minimum of 10 years of experience in IT infrastructure management, system administration, or a related area.
• Hands-on experience with server hardware and operating systems (e.g., Linux, Windows Server, Blades, Standalone) ).
• Experience setting up, configuring, and managing network devices like routers, switches, and firewalls.
• Familiarity with virtualization technologies like VMware, Veeam
• Hands-on experience with Firewalls (Fortigate) 
• Hands-on experience Networks (LAN, WAN, SAN, VPN (SSL/IPSEC)) 
• IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing)

Technical Skills:

• Strong knowledge of networking protocols, IP addressing, and subnetting.
• Proficiency in setting up and managing cloud infrastructure platforms like AWS, Azure, or Google Cloud.
• Experience with infrastructure automation tools like Ansible, Terraform, or Puppet.
• Understanding of security protocols, VPNs, and encryption techniques.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Knowledge on the use of PowerShell.
• Knowledge of ITSM principles (Incident, Problem, Change Management).
• Working experience on private and public DNS record management.
• Working experience on Windows (Windows 11 and Server 2016) Linux operating systems.
• Working experience of windows server administrative tools such as DNS, DHCP, GPO and Active Directory.
• Understanding VOIP and Hosted PBXs.

Soft Skills:

• Strong analytical and troubleshooting skills.
• Effective communication abilities to liaise with team members, stakeholders, and vendors.
• Teamwork and collaboration skills, as infrastructure projects often require cross-functional collaboration.
• Organizational skills to manage multiple tasks, projects, and priorities efficiently.

Deadline:31st August,2026