Loans Consultant (Telesales) at Hello Group

Description    

• Hello Group is seeking to appoint a highly motivated and target-driven Loans Consultant to join our Loans team.
• The successful candidate will be responsible for inbound and outbound telephone sales, WhatsApp engagement, lead conversion and generating new loan business. The role requires a strong sales mindset, excellent communication skills and the ability to build relationships with customers while ensuring that all sales are conducted responsibly and in line with company policies and processes.
• You will play a key role in achieving revenue targets by converting leads into successful loan sales and providing customers with appropriate loan and repayment solutions.

Duties and Responsibilities    

• Proactively contact inbound and outbound leads to generate sales opportunities.
• Convert leads into successful loan sales.
• Identify new business opportunities and cultivate your own leads.
• Engage with customers via telephone and WhatsApp.
• Provide accurate product information and appropriate advice to customers.
• Assess customer needs and affordability using available internal cash-flow and transaction information.
• Recommend appropriate loan amounts and repayment solutions.
• Achieve or exceed monthly, quarterly and annual sales targets.
• Build and maintain strong customer relationships.
• Ensure all sales are conducted responsibly and in accordance with company policies and processes.
• Maintain accurate customer documentation and records.
• Prepare regular sales and communication reports for management.
• Contribute towards overall team and revenue targets.

Key Performance Indicators

Performance will be measured against key targets, including:

• Number of outbound calls/emails made.
• Lead conversion rate.
• Revenue generated from internal sales.
• Achievement of monthly, quarterly and annual sales targets.

Minimum Requirements    

• Minimum 2 years' proven experience in a sales or telesales environment.
• Matric or relevant qualification/experience.
• Proven track record of achieving sales targets.
• Strong telephone sales and customer engagement experience.
• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Customer-focused with a proactive and positive attitude.
• Strong computer literacy, including Microsoft Office.
• Excellent organisational skills and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Resilient and able to perform effectively in a high-pressure, target-driven environment.

Deadline:21st September,2026