Consultant, Advisors at Mastercard

• Work closely with internal and external stakeholders to fully understand their requirements and distil complex processes into easy to understand functional specifications, use cases, user stories, workflow and/or process diagrams, data flow and/or data model diagrams. You will be required to deliver these in clear and concise documentation tailored to technical and client-facing teams
• Gain a detailed understanding of the capabilities and limitations of the ShopperCentre database and associated front end applications to gauge whether recommendations meet client business needs and are implementable
• Continuously review, analyse and investigate the data to identify gaps, improve the current, and make suggestions on priority areas of focus for deliverables
• Always be ready to engage the client to gather both software requirements and/or business rules and ensure that these are communicated to the relevant teams in order to facilitate in the ongoing short, medium and long term development of platform capabilities
• Use your detailed knowledge of the platform, client data stored in the platform and current processes to evaluate risks of implementing new requirements and make the necessary changes to the processes, QA and testing to deliver projects successfully
• Fully design, automate, QA and document processes relating to campaign data to be supplied to the client and be able to answer any queries relating to the process, the outputs and specific data within the outputs
• Be responsible for keeping all documentation of business requirements, functional specifications, processes and issue logs etc. updated at all times
• Use your SQL coding skills to run the campaign delivery process, troubleshoot any errors identified and conduct root cause analysis for customer queries and be able to relate findings using a data-driven approach in a clear, concise manner
• Continuously look for improvements in processes, additional efficiency in code with the ultimate goal of improved service delivery to internal and external clients
• Take responsibility of end-to-end delivery of projects using project management principles to ensure that delivery is carried out as per the agreed schedule and keeping both internal and external stakeholders informed

All About You

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients
• Problem Solving: ability to help define and develop deliverables to solve client problems, and address difficult client situations
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions
• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude
• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity

Qualifications

• Bachelor’s degree or higher (Mathematics, Computer science, Information Technology, Engineering)
• Hands on experience in a data heavy environment
• Excellent oral and written communication skills
• Demonstrable experience with SQL coding preferably in an Oracle environment
• Experience in database design and modelling
• Experience in data manipulation, cleansing and auditing
• Experience in process modelling, gap analysis and process automation

The Following Skills Areas Will Be Advantageous

• Exposure to Business Analysis techniques
• Exposure to Project Management
• Previous experience in a technical capacity within a retail environment