Consultant Attorney Liaison - Bloemfontein at Absa Group Limited (Absa)

Job Summary

• To provide specialist advice and support in area of specialisation enabling the provision of sound legal consultation services.To proactively develop, maintain and expand a long-term profitable relationship with the Absa conveyancing Panel.
• To ensure that agreed Service Level Agreements (SLA's) and compliance between the Panel Attorneys and Absa Home Loans are adhered to.

Job Description

Financial Control                            

• Daily compare and purify the outstanding commitment (unregistered home loans book) to ensure profitable net growth through comparing the reporting from the 
• Attorney with the E4 report. Initiate action where necessary.
• Ensure an acceptable registration turnaround time as determined by the Service Level
• Agreement (normal bonds, further advances, and classified bonds.  Compare the attorney report with the E4 report and take action to resolve any discrepancies.
• Measure attorney performance through monitoring of scorecards. Errors on documents and outstanding documents must be communicated to and rectified by attorney promptly.
• Develop and implement controls in this regard to ensure that rejection levels are kept to a minimum of 5% per month.

Stakeholder Management                     

• Build and maintain relationships with attorneys through telephonic contact and/or a physical visitation Programme compiled by the Attorney Consultant
• Ensure effective SLA management and query/complaint resolution is logged on the      
• Customer Complaint Process (CCP) & keeping track of the responsibilities and feedback (following up with the relevant role-players, example Processing Centre, Attorneys, etc) until the query/complaint is resolved.
• Timeously compile and submit accurate management information (MI) (for example monthly forecast reports, performance reports, work in progress reports) to relevant the role players.
• Make recommendations to the Head Office Team with regards to the selection of the Conveyance Panel in accordance with guidelines provided by Head Office (Black Economic Empowerment (BEE) status, financial soundness, etc)
• Appoint successful attorney firms (as approved by Head Office) to the panel and / or remove nonperforming firms according to SLA requirements.

Process                                                    

• Analyze and summaries all reports available from E4 monthly to determine trends with regards to errors made by either the attorney or ABSA. Implement controls in this regard to ensure that these errors do not occur again.
• On a monthly basis, monitor the monthly bond instruction allocations per attorney firm in order to identify the top performing attorneys and ensure through transaction allocation that these attorneys will receive privilege allocation during the month to come.
• Issue warning letters to all non-performing attorney firms as per scorecard ratings. Issue follow-up communication to ensure improvement in both relationship and performance.
• Assist the Production Unit with trend analysis regarding loans not taken up (NTU’s) and provide possible solutions to retain pipeline business.
• Obtain annual regulatory and compliance information from attorneys regarding mandates, guarantees, power of attorneys, etc)

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)