Consultant: Functional Application Support at SITA SOC (Ltd)

Purpose of the job

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibility Areas

• To ensure a Financially stable environment
• Provide Business Advisory Services
• Oversee and Provide Functional Application Support service
• Implement functional system enhancements / changes in accordance with client request
• Provide Integrated Management information support solutions to clients and management; and
• Pro-actively manage risks that might affect SITA’s performance and delivery to clients.

Qualifications and Experience

• Minimum: 3-year National Diploma / Degree in an ICT related field or equivalent qualification - at least NQF level 6 or a verified / certified alternative equivalent @ NQF Level 6. Candidates with Grade 12 that have 7 – 8 years Functional Application Support experience on the specific DOD OSIS application may apply.
• Experience: 7 - 8 years Functional Application Support experience on the specific OSIS application.

Technical Competencies Description

• Has a thorough knowledge of business aspects of the application(s) and of technical aspects of the application system(s) as well as the hardware and software environment in which they run. Knowledge of the organisation’s policy framework, management structures and reporting procedures for all aspects of the Functional Application Support environment. Thorough knowledge of product and solution development; systems integration; user and functional system testing; government strategies, intergovernmental relations and entity relationship diagrams will be required. Has experience of working on projects and of communicating with users on technical issues. Applicant should possess good problem-solving ability in order to resolve application problems quickly, costeffectively and to work under pressure. Understanding of the relationship between time, quality and cost of work produced and the ability to manage the time/quality/cost relationship. Ability to communicate the time/quality/cost relationship to clients, subordinates and the ability to estimate jobs. Understanding of software configuration management. Demonstrates good oral and written communication skills. successful candidate should also possess the following behavioural Competencies: Leadership ability, customer service orientated, innovative, team player, pro-active, diligent worker, process orientated and punctual.

Deadline:12th August,2026