Consultant, Functional Support at Standard Bank Group

Job Description

• To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.
• To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
• Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

Qualifications

• Bachelor’s degree in information technology or an equivalent relevant qualification.

Experience Required

• 2–3 years’ experience providing Level 2 technical support within a business or technology environment.
• Foundational understanding of key technology disciplines and how they integrate across the value chain.
• 3–5 years’ experience working with service management processes and frameworks.
• Practical knowledge and application of ITIL / ITSM principles.
• Strong skills in documentation, data analysis, and stakeholder engagement.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Providing Insights
• Resolving Conflict
• Taking Action

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)
• Trouble Shooting