Available Vacancies at Standard Bank Group

Job Description

• To source and secure new HNW individual Personal Insurance customers.
• The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
• Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
• Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
• Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.  
• Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.   
• The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
• When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer.

Qualifications

Type of Qualification: 

• Minimum qualification – Grade 12/Matric Certificate
• Full Qualification as recognised by the Registrar
• Fit and Proper - FSCA
• Higher Certificate Short-term Insurance
• Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
• Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
• Postgraduate or professional qualification in risk and relevant experience an advantage
• Be prepared to write KI examination should this be required
• Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.

Experience Required

• Experience as determined by FAIS legislation. A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.
• Sound knowledge of personal insurance offering, procedures and products.
• A good working knowledge of FAIS and FICA legislation.
• Maven system knowledge would be advantageous
• Sales and negotiation skills.
• Excellent verbal and written communication skills
• Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
• A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Impressing People
• Interacting with People
• Pursuing Goals
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Insurance Principles
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Financial Analysis
• Mind of Customer Experience
• Product Knowledge (Consumer Banking)

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Job Description

• To ensure the optimal development, enhancement, deployment, maintenance and monitoring of credit risk models for impairment and regulatory capital within Personal & Private Banking Capital and Impairment Model Development.
• Ensure models developed are of high quality and the required governance of model changes, and accounting and Reserve Bank regulations are adhered to.

Qualifications

• Completed Matric
• Information Studies Degree
• Mathematical Science Degree

Experience

• 1-2 Years  Experience with data mining and retail credit risk modelling.
• Technical model development and implementation experience in the banking sector.
• Experience in building PD, LGD and EAD models end-to-end, through to implementation.
• Understanding of the use and impact of capital models in retail banking or a retail lending environment.
• Understanding of the purpose and operation of capital models.
• Communication skills, in particular, communication of technical concepts to a non-technical audience.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Examining Information

Technical Competencies

• Data Analysis
• Data Integrity
• Documenting
• Knowledge Classification
• Statistical & Mathematical Analysis

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Job Description

• The Supply Chain Specialist is responsible for managing and optimizing the end-to-end supply chain processes that support insurance operations, with a strong focus on vendor management, procurement, and claims fulfilment.
• The role ensures that service providers—such as repair networks, assessors, contractors, and technology vendors—operate efficiently, cost-effectively, and in line with service expectations. This position plays a key role in enabling superior customer experience through streamlined supply chain engagement.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Generic Management, Project Management, Purchasing and Procurement

Experience Required

Insurance

• 1-2 years Industry sourcing negotiations and contracting experience would be required.
• 3-4 years prior experience in the short-term insurance industry would be required.
• 3-4 years procurement experience in the insurance industry is a key requirement.

Additional Information

Behavioural Competencies:

• Articulating Information
• Empowering Individuals
• Examining Information
• Generating Ideas
• Pursuing Goals
• Valuing Individuals

Technical Competencies:

• Client Acceptance & Review
• Operational Contract Management
• Product and Services Knowledge
• Quality Management
• Quality Management System Support
• Root Cause Analysis
• Supplier Relationship Management

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Job Description

• We are seeking a Customer Liaison Officer to join our organisation in Musina, South Africa. In this pivotal role, you will serve as the primary point of contact between our valued customers and internal departments, ensuring seamless communication and exceptional service delivery.
• The successful candidate will be responsible for managing customer inquiries, resolving concerns, and fostering positive, long-term relationships that contribute to customer satisfaction and organisational success.
• Act as the main liaison between customers and internal departments, facilitating clear and timely communication
• Receive, log, and prioritise customer inquiries and complaints using CRM systems and other relevant software
• Investigate customer concerns thoroughly and work towards prompt and satisfactory resolutions
• Maintain comprehensive and accurate records of all customer interactions and outcomes
• Coordinate with various departments to ensure customer requests are fulfilled efficiently
• Provide regular feedback to management regarding customer needs, concerns, and suggestions for service improvement
• Follow up with customers to confirm satisfaction and address any outstanding issues
• Prepare reports on customer feedback and liaison activities for senior management review
• Represent the organisation professionally in all customer interactions, both written and verbal
• Contribute to the development and implementation of improved customer service procedures

Qualifications

• Proven experience in a customer service or liaison role
• Excellent written and verbal communication skills in English; multilingual abilities are desirable
• Strong people skills and ability to build rapport with diverse customer groups
• Proficiency with Customer Relationship Management (CRM) systems and Microsoft Office applications
• Demonstrated problem-solving abilities and a customer-focused approach
• Excellent organisational skills with the ability to manage multiple priorities simultaneously
• Strong time keeping and attention to detail
• Ability to remain calm and professional when handling difficult or sensitive customer situations
• Experience with complaint resolution and conflict management is desirable
• Familiarity with the local South African market and business environment is advantageous
• Flexibility and willingness to adapt to changing customer needs and organisational requirements

Additional Information

Behavioural Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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Job Description

• We are seeking an experienced and customer-focused Customer Liaison Officer to join our organisation in Polokwane, South Africa. In this Contract position, you will serve as the vital link between our valued customers and internal departments, ensuring seamless communication and exceptional service delivery.
• The successful candidate will be responsible for managing customer enquiries, resolving concerns, and maintaining strong relationships that drive customer satisfaction and loyalty.
• Act as the primary point of contact for customer enquiries, concerns, and requests, providing prompt and professional responses
• Coordinate between customers and internal teams to ensure efficient resolution of issues and timely delivery of solutions
• Maintain comprehensive and accurate records of all customer interactions, transactions, and feedback using CRM systems
• Investigate and resolve customer complaints with empathy and professionalism, escalating complex matters when necessary
• Provide regular updates and progress reports to customers, keeping them informed throughout the resolution process
• Gather and analyse customer feedback to identify trends, areas for improvement, and opportunities for enhanced service delivery
• Ensure compliance with company policies and procedures whilst maintaining the highest standards of customer care
• Prepare detailed reports on customer satisfaction metrics and present findings to management
• Support the induction of new customers and ensure they understand company processes and offerings
• Collaborate with cross-functional teams to streamline customer service processes and improve overall experience

Qualifications

• Matric, Diploma or Degree
• Minimum 2–3 years of experience in customer-facing or customer service roles
• Excellent written and verbal communication skills in English
• Proficiency with Customer Relationship Management (CRM) systems and databases
• Strong organisational and time management abilities
• Demonstrated problem-solving and conflict resolution skills
• Attention to detail and accuracy in record-keeping and documentation
• Ability to multitask and prioritise effectively in a fast-paced environment
• People skills and the ability to build rapport with diverse customer groups
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Knowledge of customer service best practices and industry standards
• Desirable experience in liaison, coordination, or administrative roles
• Familiarity with the South African business environment and customer service landscape
• Ability to remain calm and professional under pressure

Additional Information

Behavioural Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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Job Description

• To deliver specialist technical expertise, leadership across the full solution lifecycle to direct the scope, design, quality and refactoring of complex software applications, systems and integration services, against required standards and timelines using technologies such as Java, SQL and AWS.
• To guide teams in the assessment and selection of suitable technologies/approaches, and lead the quality of end-to-end solutions, Engineering artifacts to deliver Engineering excellence and mentor other engineers.

Qualifications

• Field of Study: Information Technology
• Type of Qualification: Post Graduate Degree

Experience Required

Software Engineering

• Technology
• 8-10 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• 10+ years of experience in multiple technological fields, including solution architecture, with at least 5 years at a technical team lead level.
• Deep and broad experience required in multiple areas of technology (comb-shaped engineer).
• It is imperative to have experience in large, transformational projects, and the agile way of work.

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Developing Strategies
• Empowering Individuals
• Exploring Possibilities

Technical Competencies:

• Agile Engineering
• API Engineering
• Engineering Leadership & Methods
• Systems & Platform Expertise
• Reliability, Security & Resilience
• Innovation & Design Thinking
• Continuous Improvement & Knowledge Sharing

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Job Description

• To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

Qualifications

Qualification

• Business Commerce Degree

Experience 

• 5-7 years Experience in client facing role including sales, credit and relationship management

Additional Information

Behavioural Competencies

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Strategies
• Embracing Change

Technical Competencies

• Banking Process and Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness, Risk Identification and Risk Management

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Job Description

• Lead a team of financial modelling / planning specialists across the group's Africa Regions and Offshore (AR&O) portfolio  to develop fit for purpose financial planning models, apply and enhance specialist techniques and mathematical / statistical models such as time series forecasting and multivariate statistics, evaluate past and current financial performance, forecast trends, identify opportunities, anticipate risks and enable effective decision-making for Standard Bank Group.
• Optimise forecasting / scenario analysis capabilities and collaborate with Finance technology to define required technical architecture  for AR&O.

Qualifications

• Type of Qualification: Post Graduate Degree
• Field of Study: Finance and Accounting, Mathematical Sciences

Experience Required

Financial Insights & Analytics

• Finance & Value Management
• More than 10 years experience with enterprise wide or business unit level financial planning with focus on sensitivities of financial outcome to alternative macro- economic and financial scenarios.
• Practical experience in Treasury Capital Management would be essential in order to assess impact of perform scenario analysis and planning on capital and liquidity, and to ensure alignment between risk appetite and strategic plans. Practical experience in enterprise wide or business unit specific risk model development.
• 3-4 years: Coding experience in Python, DAX or similar required. Experience with SAP Analytics Cloud or similar would be required. Practical experience with BI (Power BI or similar) would be important.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Economic Analysis
• Financial Industry Regulatory Framework
• Quant Skills
• Research
• Risk Management

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Job Description

• To support a positive workforce experience for Group Centre of Expertise/designated business units/corporate functions/geographies, by facilitating learning programmes to address requirements for the Insurance & Asset Management, SIL and SBIB portfolio. Partner with stakeholders to understand learner needs & deliver data-driven insights, pertinent to the CoE, for decision making.
• Interpret current requirements & shifts in Centre of Expertise practice, implementing end-to-end, standard learning solutions, prioritising & ensuring alignment of CoE initiatives whilst addressing needs.

Qualifications

Minimum qualifications

• Minimum NQF6 qualification in Human Resources Management / Behavioural Science / Social Science/ Business/ODETDP.
• Facilitation certification is Mandatory, Assessor and Moderator certifications advantageous.

Experience required

• Minimum 5 -7 years experience in Learning, with demonstrated experience in Facilitating learning programmes.
• Must have a minimum of 2-3 years in short-term commercial insurance.
• Support a highly attractive employee experience by preparing for the facilitation of learning experiences; interrogating content and implementation approach to position a high-impact, innovative, future-fit quick-to-market and blended learning experience; provide suggestions on the integration of learning into the various employee journeys.
• Support E-Learners to complete learning experiences, applying knowledge and skill to
• facilitate understanding, promoting a positive learning journey.
• Partner with learning architects, designers and partners across the learning landscape to understand how to position and market learning opportunities organisation-wide in a consistent manner.
• Conduct assessment and moderation for identified internally delivered qualifications aligned to quality standards and governing body requirements.
• Contribute to the assessment of learning impact on the business by providing feedback on whether the learning remains fit-for-purpose.
• Contribute to innovative and disruptive learning by curating information regarding business changes and updates and incorporating these into the delivery of sustainable learning journeys and experiences
• Facilitate learning solutions with implications across business units utilising appropriate principles and methodologies, leveraging digital innovation learning approaches to address capability and performance gaps.
• Support campaign implementation by researching and preparing content for the development of presentations and collateral materials, assisting with creating awareness and visibility of internal offerings/people solutions.
• Track record of successfully implementing integrated, effective People & Culture solutions, specifically in Learning in support of business specific objectives & driving for a sustainable performance in the businesses.
• Support implementation of key strategic projects and ensure that an end-to-end learning solution is developed and successfully implemented.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Examining Information
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Decision Making
• Learning Evaluation
• Learning Facilitation
• Solution Delivery
• Teaming
• Workforce Insights

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Job Description

• To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.
• To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
• Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

Qualifications

• Bachelor’s degree in information technology or an equivalent relevant qualification.

Experience Required

• 2–3 years’ experience providing Level 2 technical support within a business or technology environment.
• Foundational understanding of key technology disciplines and how they integrate across the value chain.
• 3–5 years’ experience working with service management processes and frameworks.
• Practical knowledge and application of ITIL / ITSM principles.
• Strong skills in documentation, data analysis, and stakeholder engagement.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Providing Insights
• Resolving Conflict
• Taking Action

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)
• Trouble Shooting

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Job Description

• To provide a sales support function for all Commercial Asset Finance (CAF) by integrating sales (non-scored), deal making, operations, compliance and credit risk functions while ensuring adherence to Standard Bank's policies, procedures and all the applicable regulatory requirements.
• To manage a team of Sales Support consultants within the agreed financial budgets.

Qualifications

• Matric, Diploma/ Degree in Business Commerce

Experience Required

• 3 to 7 years Business & Commercial Banking Experience in a sales support function (e.g., portfolio management, disbursements, contracts, etc.)
• Experience with Merchant sales acquiring
• Knowledge of Diners Corporate & Consumer Sales

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Account Opening & Maintenance
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)
• Risk Awareness
• Risk Identification
• Risk Response Strategy