Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalize calls at point of contact, where possible.
Deal with all customers in a professional manner in strict accordance with iWYZE values and standards.
Manage time and workloads to ensure that deadlines and targets are met.
Demonstrate an excellent knowledge of the iWYZE products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
Be personally responsible for reaching set targets.
Provide customer services in line with quality and performance standards
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Proactively suggest improvements in customer service and relations where applicable.
Job Requirements
Grade 12
Relevant post Matric qualification an advantage
Appropriate Insurance Qualification
RE 1
Long Term FAIS credits
2 year Long Term Insurance and/orCall Centre experience
Computer literate, preferably with call centre software.
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