Consultant: Life Customer Service at Old Mutual South Africa

Detailed Description

• Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
• Telephonically take customer through the service process.
• Finalize calls at point of contact, where possible.
• Deal with all customers in a professional manner in strict accordance with iWYZE values and standards.
• Manage time and workloads to ensure that deadlines and targets are met.
• Demonstrate an excellent knowledge of the iWYZE products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
• Be personally responsible for reaching set targets.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.
   

Job Requirements

• Grade 12
• Relevant post Matric qualification an advantage
• Appropriate Insurance Qualification
• RE 1
• Long Term FAIS credits
• 2 year Long Term Insurance and/orCall Centre experience
• Computer literate, preferably with call centre software.