Job Vacancies at Old Mutual South Africa

Detailed Description

• Lead the design, development and implementation of an integrated business model that defines the data structures across the organisation
• Lead the design, development and implementation of solutions to improve and sustain data quality, database performance, data accuracy and data security for digital and non-digital data sets.
• Design and evaluate the effectiveness of solutions that use a combination of business intelligence, analytics, traditional data warehousing and big data services.
• Acquire and manage data to meet ongoing regulatory and business reporting with a key focus on actuarial reserving and capital modelling data.
• Create a business model that can be used in future analysis to extend and mature the data architecture.
• Develop and maintain data standards and governance framework.
• Research and present findings on emerging data and architecture concepts and technologies to senior product and data owners.
• Identify opportunities for Business Intelligence to improve customer focus, system thinking and quality of data and functionality.
• Proactively identify data quality issues and provide solutions.
• Oversee the effectiveness of controls that manage large volumes of data daily, weekly and monthly in the ETL processes.
• Provide rules for mastering of data across all key data sets as defined in the enterprise architecture data model.
• Consider disruptive data technologies that would enable changes to fast track the organisations data transformation.
• Establish a focal point for the understanding data and represent the data in way that it can be easily understood across the organization.
   

Job Requirements

• Bachelor’s degree in Actuarial Science, Computer Science, Data Science, Engineering or related field.
• 5 – 8 years’ experience in conceptual, logical and physical data modelling.
• Sound understanding of insurance industry.
• Prior strategic project experience and client relationship management is advantageous.
   

Additional Details

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the HR and IT teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

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Detailed Description

• To continuously improve Special investigation Unit (SIU) service and contain expenses.
• Ensure effective specialised investigation of Claims to minimise fraud.
• Determining the merits of the claim - fraudulent versus legitimate.
• Report findings of investigation in an effective and unbiased manner.
• Conduct presentations on fraud awareness – Red Flags.
• Ensure the timeous identification, if possible, of fraudulent claims, resulting in monetary savings for the company.
• Ensure data is quality controlled.
• Effectively communicate and give feedback to clients, staff, and call center as required.
• Analyse query and complaints trends and suggest solutions.
• Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/updates.Service delivery to ensure customer satisfaction
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Claims team to ensure required service levels are delivered.
• Actively participate in the Claims team to ensure functional balanced scorecard objectives are achieved.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Track and resolve operational and performance variations
• Develop and encourage strong team work
• Identify potential inter-departmental problems and escalate them to higher levels
• Engage regularly in team or group problem-solving
• Manage areas of critical compliance and actively manage non-conformance
• Actively manage non-performance
• Ensure the work environment enables employees to “live” the organisation culture and values. Ensure effective cost control and governance compliance
• Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.
• Take accountability for the management of business related risks within own area.
• Operate within agreed mandates as documented in the business rules. Continuous improvement to ensure effective service
• Ensure adherence to organisational policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.

Job Requirements

• Matric
• Minimum 3 years’ experience in a related field
• Extensive knowledge of Criminal Procedure Act (51 of 1977) i.e. gathering and chain of evidence in preparation of matters for court procedures
• Extensive knowledge of SA Criminal Law i.e. elements and definitions of applicable crimes
• Interpretation of policy wordings, conditions and application (preferable)
• Appropriate Insurance Qualification (Preferable)
• CFE Certificate would be an advantage.

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Detailed Description

• Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
• Telephonically take customer through the service process.
• Finalize calls at point of contact, where possible.
• Deal with all customers in a professional manner in strict accordance with iWYZE values and standards.
• Manage time and workloads to ensure that deadlines and targets are met.
• Demonstrate an excellent knowledge of the iWYZE products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
• Be personally responsible for reaching set targets.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.
   

Job Requirements

• Grade 12
• Relevant post Matric qualification an advantage
• Appropriate Insurance Qualification
• RE 1
• Long Term FAIS credits
• 2 year Long Term Insurance and/orCall Centre experience
• Computer literate, preferably with call centre software.

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Brief Description

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
We have an opportunity for a Digital Portfolio Manager - who can create and devise the optimal digital strategy for this highly successful Financial Services business – superb opportunity for the right individual.

KRA's

• You will be responsible for the creation and execution of an end to end digital marketing strategy (inclusive of all paid and organic media as well as content marketing, SEO and email marketing) for the business with a view to enabling and increasing the digitization of the business in line with the strategy.
• You will be required to work with the digital development team to ensure website development and updates are done according to business requirements and aligning with the overall OML Digital strategy.
• You will be responsible for the delivery of the company’s core brand messages across all digital channels.
• You will be responsible for effective report writing for the specific business unit.
• You will be required to create a digital marketing focus as part of the marketing mix.
• You will be required to identify opportunities for improvement in business and maximizing digital channels.
• You will be required to identify customer and industry trends in order to maximize the company’s offering.
• You will be required to maximize user experience through various mediums (website, emails, webinars etc.).
• You will be required to drive the longevity research, insights, education through digital mediums.
• You will be required to assist and input on UX improvement.
   

Job Requirements

• Matric
• You have a minimum 5 years’ current, relevant digital marketing experience of which 2 years were at a manager level ideally or specialist level.
• You have a solid understanding of digital technology and the tracking of digital marketing performance across various channels.
• You have current, relevant experience in investment management and/or wealth management environments - this would be a distinct advantage.
• You have honed knowledge of website analytics tools, content management systems and digital advertising platforms i.e. Google Analytics, Google Marketing Platform, Facebook business manager, ContentStack, etc.
• You have product, and systems knowledge both with regard to digital and Financial Services.
• You are flexible.
• You have a positive attitude.
• You are resilient.
• You are solutions orientated: organised, focussed, and able to prioritise.
• You have strong and expert digital knowledge.
• You have honed staff management and project management skills.
• You are collaborative and able to work with multiple stakeholders.
   

Competencies

• Strategic
• Change as a Way of Executing
• Leading with influence
• Collaboration (Diversity & Inclusion)
• Agile Innovation
• Customer First
• Personal Mastery (Lifelong Learning)
   

Additional Details
Appointments will be made in line with the Old Mutual Employment Equity Plan. We welcome applications from candidates with disabilities.
Please note: Only applications submitted via our website will be considered. Email applications may not be considered.

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Brief Description

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
This role is responsible for the complete resolution of escalated client queries or complaints, whilst strengthening and maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts.

• Deals with technical and complex client queries or complaints and resolves issues to completion (sometimes as part of an escalation process).
• Responsible for the end-to-end finalisation of a query or complaint.
• Often works across organisational boundaries to facilitate problem resolution.
• No direct reports.
   

KRA's
Client Service Delivery

• Deals with escalated client queries or complaints and resolves issues to completion.
• Facilitates problem solution across organisational boundaries.
• Responsible for ensuring that service delivery to clients/intermediaries remains within business practice.
• Responsible for managing reputation risk associated with complaints.
• Uses knowledge of products to secure an end-to-end finalisation of a query or complaint.
• Deals with escalated client queries or complaints and resolves issues to completion
• Uses knowledge of products to secure an end-to-end finalisation of a query or complaint.
• Facilitates problem solution across organisational boundaries
• Responsible for managing reputation risk associated with complaints.
• Responsible for ensuring that service delivery to clients/intermediaries remains within business practice.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results
• Individually accountable for managing own time, tasks and output quality forperiods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
   

Job Requirements

• Matric qualification
• Experience with handling complaints and escalations essential
• Financial services experience essential (1 to 3 years)
• International business experience beneficial
   

Additional Details
Competencies

• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic

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Brief Description

Old Mutual’s Actuarial Development Team is a Centre of Excellence situated in Cape Town and Sandton. The team is responsible for the design, development and maintenance of Actuarial Models, Data Repositories and Process Automation for the Financial Reporting & Pricing functions in Old Mutual’s life assurance businesses across Africa. In addition to focusing on the models, the team is responsible for IT solutions & governances supporting the actuarial models and processes. Meeting IFRS17 actuarial requirements is a significant challenge for the team in the next 2 years or more. These responsibilities require suitably skilled actuaries to deliver.

We are currently looking to fill senior roles in the team.

KRA's
Expected Deliveries Include

An immediate challenge for the team will be developing and implementing efficient modelling & IT solutions and process automation for all business requirements with specific focus on the requirements from the new IFRS17 accounting standard.

• Finding and implementing solutions for modelling and reporting challenges (primarily for IFRS17)
• Designing, implementing and maintaining appropriate IT solutions in support of the actuarial reporting function
• Designing and maintaining databases for the management of all actuarial reporting data
• Working on projects spanning several business units
• Identifying opportunities for standardisation and improved efficiency through automation or process changes
• Implementing and maintaining data and model governances

Job Requirements
To Be Considered For This Role, You Must

• Be a qualified, or nearly qualified actuary, with 5 years relevant experience.
• Knowledge of IFRS17 would be a particular advantage.
• Have creative problem solving skills with the ability to design appropriate models and IT/process solutions to meet business requirements.
• Prophet & database knowledge & skills would be a particular advantage.

Personal Attributes
To Be Considered For This Role, You Must

• Enjoy being a problem solver
• Be passionate about engaging diverse internal clients and meet their needs
• Enjoy modelling and programming
• Be comfortable with IT and data
• Be able to take initiative – this is essential
• Be able to train and supervise others in modelling and processes
• Be able to work independently, as well as in a team
• Be deadline driven and highly motivated.
• Be able to deliver on various responsibilities in parallel

Please note that the appointments may be made at a lower/higher role size depending on the successful candidates’ experience and exam progress

Additional Details
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question

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Brief Description

Group Balance Sheet Management (GBSM) is a Group Finance function across OML.GBSM is a function that is responsible for managing capital, liquidity, shareholder returns and market risk across OML balance sheet, this includes guaranteed products as well as the Group’s Corporate Finance function.

Economic Value Management (EVM) is an area within GBSM that drives value generation across OML.In essence it translates in the ability to drive shareholder value in the form of RoNAV by either achieving the same result with less resources (capital, liquidity) or achieving a better result with the same resources – increased Earnings (RFO), increased RoNAV, decreasing WACC (weighted average cost of capital) or decreasing amount of capital held (solvency).

This would entail performing research and analysis of an array of qualitative and quantitative data in developing appropriate value strategies.Analysis of competitors and understanding & developing financial models for capital, market and credit. The role also involves risk management of traditional insurance products (both life and short-term). In addition, the incumbent will be required to provide technical guidance with respect to Economic Value Management (EVM) in Group Treasury & Balance Sheet Management (GTBSM).This role is required to contribute to the overall success and achievement of the stated business objectives.

KRA's
The Incumbent Will Primarily Be Responsible For

• Analyzing data (qualitative & quantitative) across OML and provide solutions that results in enhancement of RoNAV
• Perform competitor benchmarking – segments & BU.
• Embedding RoNAV methodology and developing appropriate target setting
• Develops appropriate financial model solutions for pricing, monitoring and managing risks
• Evaluates performance of financial models
• Develops appropriate capital allocation methodology
• Drive the Economic Value Management (EVM) initiatives within and outside GTBSM.
• Analyzing BU & OML performance against key metrics.
• Compile reports on the Group’s consolidated performance in respect of EVM.
• Business planning – marginal capital evaluation
• Product economics
• Identifies, understands and acts on broader opportunities in order to drive longer-term value.
• Identifies and acts on market and/or competitor trends/opportunities to set, develop and drive strategic value adding change.
   

Job Requirements
Minimum Requirements For The Role

• Actuary/CA with extensive experience in a life insurance company/ postgraduate qualification in accounting.
• 5 years+ experience in Financial Services Industry is essential
• Thorough understanding of capital allocation.
• Comfortable working with and managing relationships with a wide range of internal stakeholders.
• Takes responsibility for own deliverables, and can manage own time and prioritize as required.
• Able to analyze complex data, draw conclusions and compile reports of a high standard on findings.
• Able to remain organized while working across multiple projects.
• Proactive, self-starter, able to show initiative and work with minimal guidance.
• Strong written and verbal communications skills: be able to write and present reports committees
• The ability to work in a team is critical to success in this role.
• Computer proficiency: advanced Excel, Word and Power Point skills
• Capacity to work under pressure and meet deadlines.
• Solution-driven, passionate and energetic.
• Possess a strong sense of ownership and initiative.

Additional Details

• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic