Consultant Onboarding Remediation at Absa South Africa

Job Summary

• Perform Onboarding remediation functions for Relationship Banking clients. This involves ensuring 100% fit-for-processing on-boarding applications, perform all client remediation, including refresh clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.

Job Description

Client Remediation and Refresh

• Responsible for all remediation projects
• Perform gap analysis or transactional analysis for all clients
• Work with frontline colleagues to implement the relevant client contact strategy for the segment(e.g. via e-mail/SMS//Telephone etc.)
• Perform client reviews on anniversary refresh as per AML Customer Lifecycle Standard
• Update all relevant systems to ensure clients are fully remediated

Team Work and Self Development

• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Education and experience required/Recommend

• Minimum NQF Level 6 or equivalent qualifications
• 2-3 years Banking experience with at least 1 years exposure in regulatory related functions

Knowledge and skills:

• General banking understanding (including client and product knowledge)
• Good understanding of KYC methodology , and regulatory framework
• Knowledge of Remediation and Refresh Standards
• Understanding of quality standards
• Strong interpersonal and relationship skills

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)