Consultant, Quality Assurance at Standard Bank Group March, 2023

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- Consultant, Quality Assurance at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Mar 7, 2023

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...

Consultant, Quality Assurance
- Job Type Full Time
- Qualification Bachelors
- Experience 3 - 4 years
- Location Gauteng
- City Johannesburg
- Job Field Banking
JOB DESCRIPTION
- To provide a quality assurance function for CHNW SA and its value chain to monitor and evaluate the quality of customer interactions in alignment with the Complaints Management standards and framework.
QUALIFICATIONS
- Minimum QualificationsType of Qualification: First Degree
Experience Required
- Consumer & High Net Worth
- Client Coverage
- Experience Required: 3-4 years
- Experience of working in a either a Branch or Private Banking environment with knowledge of its associated products, processes and systems. Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting.
ADDITIONAL INFORMATION
Competencies:
- Developing Strategies
- Providing Insights
- Convincing People
- Challenging Ideas
- Articulating Information
- Making Decisions
- Directing People
- Showing Composure
- Thinking Positively
- Embracing Change
- Upholding Standards
- Taking Action
- Call Reporting
- Promote Good Governance, Risk & Control
- Compliance
- Risk Awareness
- Product and Services Knowledge
- Digital Analytics and Reporting
- Customer Reception and Channelling
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Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Consultant, Quality Assurance at Standard Bank Group

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