Consultant Quality Control at Absa South Africa

Job Summary

To provide advice & support in the development & implementation of area of quality control specialisation; developing high quality standards & measures and coaching to ensure that errors do not re-occur.

Job Description

• Design and implement an audit template that measures the quality of valuations submitted by the Valuation suppliers in order to keep in line with the Service Level Agreement as well as accepted valuation practice and methodology.  Provide training on the application of the said template to Regional Managers and Managing Directors of Valuation Companies in order for them to understand what they will be measured against.  The detailed results of the aforementioned will be reflected in a quarterly report and utilised for the identification and mitigation of risks.  Conduct audits on all contracted valuation companies by performing site inspections to building sites and valued properties as well as physical visits to the contracted valuation office. Findings of these actions are recorded on the audit template in order to identify risk and trend analysis of various Region's performance.
• Conduct debriefing sessions with Valuation Contractors and Regional Management on post audit findings, by presenting audit findings. Recommendations and training are provided in order to rectify the identified risks.
• Liase with contractors and stake holders to establish and maintain open and honest relationships by keeping them informed of changes in the Home Loan environment via e-mail, tele-conferencing and presentation of workshops.

Education

Bachelor`s Degrees and Advanced Diplomas (Required)