Consultant - RAFM Service Performance Monitoring and Reporting Group Revenue Assurance and Fraud Management at MTN

JOB DESCRIPTION
MTN is entering a new phase in its lifecycle of unprecedented disruption and market turbulence, performance excellence today revolves around the need to generate new value—to unlock new opportunities, to drive new growth, to deliver new efficiencies ensuring targets are met and performance is optimised. The Group’s RAFM function must therefore ensure the successful delivery in context of:

• Measurement standards as defined and implemented by industry standards bodies
• A broad, diverse, multi-cultural business environment across operating companies in Africa and the Middle East
• A governance-oriented financial environment with strong focus on internal control.
• Varying management and stakeholder need for performance information format and content.
• Operate within industry benchmarking RAFM frameworks that includes but are not limited to MTN Group enterprise risk management and external audit, etc.
• Dynamic change environment with new technologies, propositions and products introduced to a competitive landscape

RESPONSIBILITIES
The Role will be accountable to achieve the following objectives:

• Measurement Framework Definition
• Support research on international best practices of Revenue Assurance and Fraud Management Measurement
• Research Revenue Assurance and Fraud Management measurement trends in relevant industry and environments.
• Improve ways of work by engaging relevant stakeholders within the MTN organisation regarding the definition and integration of Revenue Assurance and Fraud Management measurement practices to ensure alignment and effectiveness in integration of these practices within their domains.
• Evaluate and utilise OPCO and industry measurement standards to ensure that a broad, relevant set of standards exist as a basis for application.
• Contextualise existing cultural, political and competency norms within MTN to develop appropriate measurement norms for the organisation.
• Consolidated Measurement Reporting Preparation

Based on the measurement framework agreed with MTN management, preparing an MTN Group RAFM measurement performance report as per defined schedule – for use by various stakeholders, including:

• MTN Group Finance Executive and RAFM General Manager
• MTN Group Executive and Sub-Committees
• MTN Group Audit Committee
• MTN Operating Company Executives
• MTN Group RAFM Stakeholders, such as Group Technology, Marketing, Group Audit Services, Group Risk & Compliance, Group Forensic, , VPs office
• Ensuring meeting actions are noted and followed up on with owners to ensure progress is made in improving performance.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations whilst considering drivers and barriers, like resourcing, POCs, capex, adaptation, infrastructure aligned with the Strategy and Transformation team.

QUALIFICATIONS
Education:

• Undergraduate Degree – B.Comm (Information Systems or Informatics)/ /Data Scientist/BSC/Engineering
• Post Graduate Qualification Advantageous
• Preferable CISA/CISM/CGEIT qualification.

Experience:

• 5 years of experience in a complex, technology-oriented industry
• 3 years of working with complex data and performance frameworks
• 3 years of managing activities in a cross functional business environment.
• A good appreciation of telecommunications technology
• At least 3 years of working knowledge with internal control and governance systems and environments
• Working experience in a Group company environment would be advantageous
• Revenue Assurance and fraud management experience will be advantageous

Technical Competencies:

• Audit and Assurance – Control Design – Intermediate Level
• Has a strong grasp of control design principles and applies these in daily tasks.
• Includes source data quality, control timing and frequency, control logic validation, control output management.
• Supports others in advising on improved ways of working.
• Audit and Assurance – Planning – Intermediate Level