Current Opportunities at MTN

JOB DESCRIPTION
Mission/ Core purpose of the Job

• Formulate the strategy for Unified Communications and Collaboration platforms, applications and associated business processes to support Enterprise, Digital and Wholesale business units. Engage customers at executive level to develop customer strategy and business cases for UCC products. Provide strategic input in compiling the end-to-end fulfilment (FAB) for UCC products. Ensure development, implementation and maintenance of all policies related to UCC platforms and applications, including procurement, distribution, and asset management.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• The MTN Group strategy – Ambition 2025 – is based on 10 main pillars, including the Platforms one.
• Based on that, an increased focus is required on Enterprise ICT services and platforms across all MTN Operating Companies.
• In order to accelerate on this stream, MTN Group ExCo has decided to establish a Centre of Excellence (CoE) dedicated to those services.
• This is not far from what is happening in other Telco groups, like Telefonica or Vodafone.
• The current allocation has been selected among few options and has been approved from the Executive Steerco that is supervising the programme with the participation of Group and SA Exec’s.
• MTN South Africa is establishing a dedicated Technology function to support the MTN Converged ICT services ambitions.
• Unified Communications is one of the five Technology pillars of the Technology B2B Centre of Excellence.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

Strategy Planning

• Translate the strategic intent of MTN SA into clear deliverables for the Unified Communications and Collaboration portfolio.
• Provide strategic direction and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies.
• Manage and provide oversight for the implementation of UCC platforms strategy.
• Ensure alignment to overarching strategies for execution.

Solutions Delivery

• Management of the planning department for UCC platforms (BroadWorks, Session Border Controllers, Call Recording, etc).
• Develop and manage the planning and budgeting for MTN’s UCC platforms and application to ensure that resources are used to provide best in class ICT services that are in line with organizational growth. Manage the transition to SDN and network virtualisation.
• Responsible for UCC governance and formal controls of all UCC platforms.
• Updating disaster recovery plans for all UCC platforms.
• Budget, project, strategic and network capacity planning.
• Liaise with platforms Service Providers and Vendors.
• Management of Service Level Agreements (SLA).
• Maintaining the standards for server installations and applications.
• Support, maintain and monitoring of all UCC application.
• Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
• Serving as the interface between customer facing entities and the various technical areas for the implementation for new UCC products.
• Undertake Technical Regulation assessments to take solutions to clients.
• Develop and continually optimise the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer-facing entities.
• Develop relevant documents as input to technical teams.
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and timelines.
• Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
• Develop bespoke SLAs that meets customer requirements.
• Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
• Ensure product integration management by defining an end-to-end network architecture to support converged approach.
• Provide consolidated technology-based innovation, concepts and roadmaps to satisfy business requirements and create new demand.
• Ensure vendor management of equipment and solution providers.
• Ensure business plan objectives are met for new UCC solutions.
• Drive implementation of solutions and inventory.
• Ensure solutions provide excellent customer experience for end subscribers.
• Match solution requirements to device capabilities during solution development process.
• Understand industry trends and adopt them in customer solutions.
• Provide input into the demand management of network and platform infrastructure for Fixed and Enterprise networks.
• Ensure the right forecasting and demand management processes to cater for capacity and growth.
• Ensure the right technological trends are incorporated into infrastructure planning to build a future proof network.
• Develop and grow long term relationships with key corporate customers, vendors, MTN Business, Wholesale stakeholders as well as the Digital team.
• Initiate required technology changes to ensure alignment with the strategic direction of the company.
• Define architectural requirements for converged solutions and required processes.
• Manage business analysis of customer demand correlated to existing and possible solution deployment.
• Develop integrated costing models and scenarios for requested solutions.

Profitable Growth

• Convert proposed solutions into sales through high quality solution documentation, presentations, client engagements.
• Ensure that MTN opco’s has infrastructure and platform plan for enterprise and fixed solution development.
• Provide input into the business cases for all solutions (Service on Demand) in the Enterprise, Wholesale and Fixed technology domain together with commercial units.
• Build inventory at the right cost structure for MTN Business, Wholesale and Digital team to achieve profitable revenue targets.

Operational Excellence

• Analyse and evaluate customer business and technical requirements for UCC products 
• Document, design, develop and support the management of UCC products for the Enterprise, Digital and Wholesale business units.
• Define and maintain standards, procedures and policies related to the UCC platform.
• Assess risk factors and limitations of current platforms and identify areas of opportunity for mitigation and improving team performance.
• Provide technical assessments of current and proposed methodologies for Enterprise and Wholesale Business Units.
• Perform analysis of alternative and market research studies that provide data which aid in the selection of tools, technologies, solutions, and methodologies.
• Interpret, implement, and adhere to applicable and/or prescribed level technology standards, policies, and directives.
• Collaborate with other technical leads, participate in problem-solving and root cause analysis efforts. 
• Articulate, in writing and verbally, the impact of architecturally significant change requests.
• Maintain knowledge of current and emerging tools, technologies, solutions, and methodologies.
• Provide subject matter expert support to Sales teams, Systems Engineers, Systems Architects, and application teams.
• Provide detailed development cost, resource, and technology estimates for proposed solutions.
• Ensure accurate and timely business and performance reporting process.
• Ensure that a process is in place for seamless handover between all divisions and client service.
• Effective budget management.
• Vendor Management
• Establish and maintain internal and external relationships.
• Develop and maintain strong relationships with strategic and key ecosystem vendors and original equipment manufacturers (OEMs).
• Lead the relevant supplier assessment process used to ensure that a supplier’s capability to support services to an agreed level/standards is accurately assessed and reported.

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective service level agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Ensure contract governance is in place and administered at all levels.
• Act in accordance with the Delegation of Authority.

Financial Management

• Ensure departmental budgets (CAPEX and OPEX) are optimised and aligned with business requirements.
• Ensure CAPEX governance on projects and prepare relevant documentation to present to steering committees and tender review forums. 
• Manage expenditure in line with agreed budget.
• Continuously strive to identify and eliminate non-contributory expenditure.
• People Leadership and Organisational Capability Building

Lead, develop and coach the UCC Planning team.

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for the Technology B2B CoE by living the brand values and vital behaviours.
• Improve the employee engagement through the GCA.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Job Requirements (Education, Experience, and Competencies)

Education:

• Minimum of 4-year tertiary degree in Engineering or equivalent.
• An MBA or post graduate degree is advantageous.
• Related industry certifications in BroadWorks, Session Border Controller, Network Architecture, Enterprise Architecture are advantageous.

Experience:

• A minimum of 10 years’ experience in ICT converged environments with product and platform development.
• Management level track record of 5 years or more.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

Competencies:

Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Live the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (40)

• Results Achiever - Produces sustainable business results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.  

Authorities

• As per delegation of authority.

Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Key customers: MTN OPCOs, Group Enterprise Product team, Pre-Sales.
• Key suppliers: Key Technology Partners (Microsoft, Cisco, Ribbon Communications), MTN SA Core Network Planning, MTN OPCOs Core Network Planning.

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RESPONSIBILITIES
Key Tasks: 

• Driving Profitable growth for MTN Business
• Achieve weekly/ monthly and annual sales targets
• Sole responsible for hunting new fixed customers across the defined territory  
• Demand generation and pipeline management
• Work closely with the Direct Sales team to jointly increase sales and maximise revenue for the Connectivity & ICT business

Ensuring a Culture of Operational Excellence

• Understanding clients strategic business plans, key performance indicators, and decisions and how they create ICT opportunities
• Understanding the clients’ strategic partners and  landscape to identify opportunities 
• Analysing industry competition and market needs
• Accurate Planning and forecasting
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Connectivity & ICT Sales Portfolio Management

• Work closely with the product team to understand the current market, clients and future requirements
• Maintain a thorough knowledge of market commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts
• Management and maintenance of pipeline development, sales plans and promotional plans for the specialist Connectivity & ICT sales area.
• Provide assistance with the end-to-end management of clients’ accounts under the Head of’s supervision.
• Resolve escalated issues or escalate as appropriate.
• Lead the account teams when pursuing or delivering on opportunities 
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the Connectivity & ICT sales portfolio area.
• Provide input into the forecasting of acquisition numbers, retention numbers, implementation team requirements and stock required for the allocated Connectivity & ICT sales portfolio area.
• Liaise with relevant areas to ensure delivery of SLA for the assigned Connectivity & ICT Sales Portfolio area (e.g.  Connectivity, Unified Communications, Cloud, Security, etc).
• Liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated Connectivity & ICT sales portfolio area and provide recommendations as appropriate.
• Prepare reports on pipeline development and sales performance as required.
• Comply and understand margins according to EBU principles
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Connectivity & ICT customers. 
• Build relationships within all layers of these markets. 
• Sales planning including developing and execution of business plans, as well as tracking of milestones.

Focus on providing Exceptional Client experience 

• Lead engagements with client executives and  leaderships to introduce MTNs ICT capability 
• Build and maintain solid relationships with all stakeholders, and at all levels 
• Play a leading role for account teams
• Lead client engagement on technology  roadmaps to position MTN
• Analysis the client’s spending and identify areas of cost efficiency to drive MTNs ICT sales
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.
• Define and monitor SLAs 

Lead contract negotiations

• Ensuring appropriate governance and Quality Control measures 
• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
• Define and monitor SLAs 
• Lead contract negotiations

Project Management

• Contract management in line with Procurement Policies
• Co-ordinate project reporting 
• Risk management
• Identify and lead the mitigation of revenue and delivery risks

Business Analysis

• Identify fit for purpose products to maximise profitability
• Understanding the clients procurement and contracting landscape
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Ensure effective implementation of the integrated project management model 

Risk management

• Independent thought and Judgment: 
• Good commercial acumen 
• Make decisions to drive immediate response times 
• Prioritization of work. 
• Goodwill credits within procedure and delegation of authority 
• Evaluating credits and debits validity and allocating credit and debit value.
• Dissemination of information. 
• Improvement of processes and procedures 
• Personal presentation in line with company image

QUALIFICATIONS
Education:

• Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 4 years’ experience in an area of specialisation / ICT 
• Experience working in a medium organization in sales department is essential, preferably in fast moving industry
• ICT Experience in technical or sales outside mobile for at at least 3 years
• Minimum 2 years of direct client engagement and responsibility

Competencies:
Head - Big Picture Focus (25)

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution.
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions.
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation.  

Heart – People & Emotional Intelligence (35)

• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours.
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential.
• Relationship Builder - Collaborates across teams and builds networks and relationships with internal and external stakeholders.

Hands – Results Focused (30)

• Results Achiever - Produces sustainable enterprise results.
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.  

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Mission

• The Compliance Officer MFS and Financial Crimes is responsible for the execution of compliance monitoring and oversight (second line role) in the Mobile Financial Services (MFS) and Financial Crimes business units, using the established MTNSA Compliance Framework.
• The role is to conduct compliance reviews to assess compliance with applicable regulations, rules, codes, guidelines, license obligations, generally accepted practices, standards, internal policies, processes, and procedures relevant to compliance and regulatory requirements in the Mobile Financial Services and Financial Crime industry and MTNSA. 

Key Tasks

Conduct compliance monitoring to assess compliance to applicable legislation, policies, processes and procedures by:

• Assist in maintaining the compliance risk register.
• Assist in the development of Compliance Risk Management Plans.
• Planning and executing of compliance monitoring reviews in line with the approved Compliance Monitoring Plan
• Monitoring, testing, and reporting on compliance related issues within the MFS Business unit and supporting business units.
• Developing compliance assurance checklists, working papers and other documentation required to perform the compliance reviews. 
• Documenting and maintaining working files for compliance reviews performed.
• Identifying areas of potential and actual non-compliance with applicable legislation and Policies, Processes and Procedures (PPPs).
• Regularly following up on issues identified and raised in reviews to ensure resolution of corrective actions.
• Recommend/escalate to relevant stakeholders on required remedial action to ensure compliance with all legislation and PPPs.
• Assist in conducting training and awareness campaigns within the organisation. 
• Participate in the development and rolling out of the compliance training and awareness programmes.
• Remain abreast with industry changes relating to MFS related products and services. 

Role Dependencies

• Active support from the Compliance Supervisor: MFS and Financial Crimes
• Comprehensive understanding of MTNSA Compliance Policy & Manual

Relationship building and maintenance 

• Maintain good relationships with all stake holders, without compromising the compliance monitoring function 
• Ensure that relationships and cooperation between stakeholders do not influence the objective nature of compliance monitoring. 

Report Generation 

• Generate draft and final report to management on areas of non-compliance to applicable legislation and PPPs.

Customer Satisfaction 

• Ensure review needs and requirements are satisfied through appropriate systems, processes, and procedures.
• Proactively engage auditees on all non-compliance issues noted before drafting the reports.
• Adopt a proactive approach to prevent areas of risk from arising in the future
• Initiate change to continually improve all aspects of service delivery.

Education

Minimum: 3-year National Diploma (NQF6) or Degree (NQF7) in

• Auditing/Internal Auditing
• Risk and Compliance Management
• Compliance/Regulatory management
• Law
• AML//CFT/IAT/CIA Certification or any other related qualification is advantageous

Experience

Minimum of at least 3 years in:

• Compliance Management 
• Risk and Compliance Management
• External/Internal Auditing or IT Auditing
• Financial Crime Management and Regulatory Compliance
• At least 2 years’ experience in auditing or managing regulatory and compliance requirements within the Fintech, Financial Services, Insurance, Banking industry
• Good command of English and
• Any, relevant other experience to Risk, Compliance and Anti Money Laundering and Combating Terrorisms Financing

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results         
• Good communicator – verbal and written

Team player

• General working conditions/ Inherent requirements/ Tools of trade (e.g., shift work, driver’s license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
• Valid Driver’s licence code 8 
• Own reliable transport
• Flexible working hours 
• Flexibility to travel (local) 
• Flexible hours driven by deadlines

REQUIRED SKILLS

• Analytical Thinker, Problem Solver, Operational Value Creator, Results Achiever, Good communicator (verbal and written) and Team player

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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JOB DESCRIPTION
Core purpose of the Job: (Short description)

• To account for all capex project accounting functions for MTN RSA, report on project budget of MTN RSA in order to realize maximum business benefits.

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Environmental legislation
• National tax law
• IFRS
• Companies Act
• CAPEX 2008 policy
• Project Tool kit
• Capex budget Tool kit
• Participative environment – highly diverse and team-focused
• Ensure that there is overall alignment in terms of meeting financial-orientated objectives for each project

RESPONSIBILITIES
Key Performance Areas:

• Project Accounting Management
• Manage MTN and MTN SP project accounting function and recommend accounting treatment for different scenarios.
• Continually improve existing project accounting policies, processes and procedures to enhance effectiveness, efficiency and performance
• Compile, update and implement relevant policy, processes and procedures (PPP).  Ensure that all policies, processes and procedures implemented are aligned to the set financial and project management framework.
• Align systems to PPP and manage automation thereof to ensure compliance. 
• Manage month end process to ensure that the relevant reports are submitted to Finance for the monthly financial pack consolidation.
• Manage monthly reporting to the relevant CPM –PM’s, Group, GM’s and CTO.
• Manage and report on certain opex spend for NWG.
• Manage the capex requisition turn around and ensure purchase orders are raised.

Cost Control

• Recommend and assist the business with budget inputs and forecast reviews as requested by Business Finance. Assist business in trend analysis and historical spend to assist them in compiling the budgets. 
• Manage the implementation of new budgets and forecast. Ensure that all approved adjustment is reflected on the effected project budgets. 
• Mange departmental budgets and ensures that the project budgets is not overspend.
• Understand and report on all major variances from the budget
• Manage and report on spend vs. forecasts to budget. Analyse cash flow per department and inform finance accordingly.
• Ensure implementation of all financial business rules (OPEX and CAPEX) per projects.
• Control costs through the recommendation of lower cost options / more effective processes and procedures
• Assist in planning budget spending according to situation and standards
• Identify areas where money is lost and recommend ways to reduce expenditure where possible.
• Ensure the efficient use of financial resources, and that spending remains within budget limits.
• Manage and consolidate financial accruals for all work schedules not yet invoiced.
• Manage the capitalisation of resources process to ensure that the project accountants do capitalise all possible expenditure.

Project Accounting Query Resolution

• Address escalated  problems relating to project accounting on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation 
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve accounting-related problems that are not always obvious 
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Take action to prevent the reoccurrence of problems
• Make use of available resources to solve the problem
• Identify external parties to assist with problem solving as required

Information Management

• Update progress tracking information and reports at project portfolio level
• Provide regular information to all relevant project/programme managers and project accountants

Reporting

• Conduct reporting on project accounting status and quarterly forecasts
• Identify and prepare relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated

Customer Satisfaction:

• Consider the implications of actions to be taken for the customer / the effect of actions on the customer 
• Understand the immediate consequence and impact of activity on the customer
• Report  and escalate issues as and when required to the responsible person to ensure continuous Operational Support
• Respond to customer queries in line with set guidelines
• Escalate unresolved queries timorously
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
• Deliver first time right service excellence

People Management: 

• Setting of KPA’s for direct Reports and monitoring the department and individual performance 
• Managing all performance and ER issues within the Department
• Staff development and coaching

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing                                                                          others.

• Directing, guiding and influencing staff to enable effective supply
• Staff development and training
• Mentoring and couching of staff
• Improve customer satisfaction

Role Complexity:  

• Financial interface with Finance and Business Finance
• Assist with compiling budgets
• Interface with suppliers to effectively manage control of the supply chain

Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.

• Implement cost-saving activities
• System, process and procedure improvement (aligned to best practices)
• Cost saving focus
• Continuous evaluation of project financial risk and propose corrective steps

Data integrity

• Reliance on the stability and availability of systems
• Provide incorrect information which will impact on the quality of decisions made by the users of information
• Non-adherence to corporate governance and legislation

QUALIFICATIONS
Minimum Requirements:
Education:

• B. Com Accounting degree. With articles preferred or commercial experience. 

Experience:

• At least 2-3 years project accounting experience 
• At least 1-2 years people management experience  

Training:

• Systems training (Oracle)
• Computer training (MS Office with Advanced MS Excel)

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Strategy Development:

• Development the strategy and architecture of the core IP network, clearly describing the future vision and identifying key decision points to achieve it
• Ensure that the core IP strategy and architecture aligns with business objectives and strategic plans of other departments
• Translate the core IP network strategy into short, medium and long term plans and drive the execution of these plans
• Identify opportunities and concerns to be addressed from emerging core IP technologies and trends
• Review and assess new core IP technologies
• Ensure radio, core and transmission strategies are combined into an overall cohesive network strategy for achieving MTN’s strategy and vision
• Develop objectives for the planning and delivery of core IP network investments
• Develop a target product and service architecture with a 3-5 year time horizon taking global technology developments into consideration

Communication and co-ordination:

• Ensure all network planning departments have a full and up to date understanding of the core IP strategy
• Ensure high level of co-operation with and support of other Network Group departments at all levels
• Interface with other areas of the MTN business outside of the Network Group as required for successful strategy development, planning and implementation
• Build the understanding of existing and emerging IP technologies across the business
• Represent MTN SA in regulatory, industry and other public forums

Operational effectiveness:

• Drive best practice, continuous improvement and innovation at process and procedure level whilst ensuring adherence to change control policies and procedures
• Verify that platform, features and functionality meet design objectives
• Analise traffic utilization data and/or forecast data to develop hardware and/or software requirements for equipment provisioning, service restoration, network evolution or new, enhanced customer services
• Provide complete and accurate documentation on the Mobile and ISP core IP networks
• Take action to prevent the reoccurrence of problems, identifying external parties to assist with problem solving if required
• Consult to solutions consultants regarding the planning and design of effective solutions for customers, ensuring that the needs and requirements of the customer are taken into account and that solutions are aligned with the operational plans of the technical team
• Provide input and recommendations into solutions for tenders
• Initiate and implement ideas and feedback on network tools, procedures and improvements to area functionality
• Provide constant status, feedback and progress reports on new build and solution delivery and support deliverables, reporting risk, change, status, decisions required etc. to stakeholders
• Ensure conformance to performance parameters and SLAs in all areas of planning, building and configuration of the MTN core IP network
• Architectural design in LAN, WAN, multi-services (IP and MPLS) and Data Centre
• Creation of business cases specifically related to new ventures and new technologies
• Development of policies, procedures and processes
• Technology investment appraisal, benchmarking and reporting
• Lab-testing of new technologies and solutions in terms of conformance, performance, interoperability and manageability
• Pro-active planning in the core IP network, ensuring sufficient capacity is available of the MTN core transport network within budget constraints
• Understand and determine the needs of all internal data customers within MTN in terms of bandwidth, QoS, traffic management and VPN requirements
• Understand and apply best practice w.r.t financial impact of implementing new or upgraded technologies
• Interface with other departments within Network Group, IS, EBU and Product Development to determine needs and assist in problem-solving
• Determine and document MPLS VPN customer requirements
• Identify and scope MPLS VPN traffic requirements
• Identify and document location of systems and PoP sites for WAN connectivity
• Plan class of service for specific VPN, within the framework of the QoS policy
• Prepare High and Low-level design documentation
• Prepare Statement of Work (SoW) for implementation teams
• Maintain continual focus on keeping technical solutions current, remaining aware of changing technologies and filtering information to the team, continually looking for ways to improve all aspects of technology development and service delivery
• Consider the 1-2 year implications of actions from a broad perspective and on the impact of solutions on other areas of the business, including interdependency aspects of the business
• Assist with the operational establishment and development of new MTN networks in the international arena

Financial Management:

• Ensure core IP strategies are based on sound financial modelling and are aligned with business objectives
• Ensure MTN SA cost drivers and network capabilities are aligned with business objectives
• Provide input into the forecasting and planning of budgets for the implementation of new solutions
• Monitor and report on variances, cost control and efficiencies relative to planned budgets

Knowledge transfer:

• Provide on-the-job training and guidance to new and replacement personnel
• Mentor engineers within the Department and Business Unit
• Supervisory / Leadership / Managerial Complexity:(Direct)

Provide technical training (product-specific) to support, deployment, sales and customer service staff

• Provide on-the-job training and guidance to new and replacement personnel
• Mentoring engineers within the department and Business Unit
• Display proficiency in terms of project management
• Build and enforce a customer-centric approach
• Communicate actively and effectively resolving any potential issues that may arise
• Manage boundaries that separate units in order to optimize workflow and improve productivity

QUALIFICATIONS
Education:

• Minimum of 3 year technical degree/diploma
• Cisco Certified Network Professional (CCNP) or Juniper Professional Certification (JNCIP) is a pre-requisite
• Cisco Certified Internetwork Expert (CCIE) or Juniper Networks Certified Internet Expert (JNCIE) is a pre-requisite
• Fluent in English

Experience:

• At least 5 years in engineering experience in IP/MPLS network design and/or support
• Specialisation in one of the major networking sectors
• Knowledge of mobile core networks
• Knowledge of ISP networks and peering methodologies
• Knowledge of IP security techniques
• Knowledge of Data Centre switching technologies
• Vendor management
• Project management
• Financial and accounting literacy would be advantageous
• Leadership/management experience would be advantageous
• Programming, scripting and database knowledge would be advantageous
• Experience working in medium to large organisations

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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Mission/ Core purpose of the Job:

• To provide telephonic support to the MTN Supersonic customers thereof, ensuring that the Supersonic  networks performance and uptime is functioning as per the KPI’s associated to the network and quality instilled on the customers thereof. 
• Going above the call of duty and assisting with new customer services and or installations where required

RESPONSIBILITIES

Mission/ Core purpose of the Job:

• To provide telephonic support to the MTN Supersonic customers thereof, ensuring that the Supersonic  networks performance and uptime is functioning as per the KPI’s associated to the network and quality instilled on the customers thereof. 
• Going above the call of duty and assisting with new customer services and or installations where required

[12:29] Rosetta Nyathi [ MTN South Africa ]

Key Performance Areas

Task Execution:

• Work in a team environment to support end user clients
• Maintain a high degree of first time resolution for all support queries
• Provide remote and telephonic support
• Coordinate Internal and external field support 
• Provide standby support on rotation with the team

Support:

• All assigned customer support related tasks
• Fault Resolution – Layer 1,2,3
• Troubleshooting:
• Internet connection faults
• IP Telephone connection and call quality
• Monitoring of Fibre Network 
• Setup and troubleshooting of Email
• Trouble Ticket Management
• Trouble shoot on 3rd Party Networks
• Troubleshoot with Supersonic  Core
• Dispatch and support Field Technicians

Network:

• Document Customer network details
• Install / manage customer networks – VoIP; GPON; Layer 3 Routers
• Monitor to ensure uptime of customer network elements
• Allocate / configure IPs to customers.
• Monitor uptime of all customers
• Monitor quality of service (quality of calls) to all customers
• Monitor, report and restore last mile links
• Basic office network / test bench management

Documentation:

• Keep technical support guides updated with new problems / scenarios.
• Keep all customer documentation up to date
• Write Guides for other users. Internal and external to Clear Voice
• Document System Changes and any other new systems.

Measures (KPIs for job)

• Ensure quality assurance standards on all projects are met 
• Ensure projects completed within SLAs with minimum rejections. 
• Ensure processes and procedures are streamlined and adhered to achieve agreed turnaround times.
• Ensure average time to close tickets is met from the time the ticket is escalated to customer implementation engineering
• Ensure that all installations errors are corrected (such as duplicates, missing installed items, hosting console errors). 
• Own customer experience performance, manage it and put in place corrective measures if needed
• Ensure all customer queries are attended to and resolved within agreed SLA’s 
• Ensure that client specifications are met and that the client is satisfied with the end service
• Ensure Mean Time To Repair (MTTR) is met for the organisation

QUALIFICATIONS

• A+, N+, CCNA

[12:30] Rosetta Nyathi [ MTN South Africa ]

Education:

• A+, N+, CCNA

Experience:

• Minimum of 4-5 years’ experience in area of specialisation (IT\Technical)
• Experience working for an ISP

Knowledge

• Understanding of Fibre technologies and related problems
• Understanding of LAN and WAN Network topologies
• Understanding of WiFi technologies – Configuration (Including Encryption and Authentication) and      Troubleshooting
• GPON Fibre Network Knowledge
• Knowledge of Cat5 Cabling
• IP Phone knowledge
• Mikrotik knowledge
• Hosted PBX interface knowledge
• Oracle CRM Experience 
• Router Configuration and Troubleshooting
• Basic SIP knowledge 
• Remote and Telephonic Troubleshooting

Basic IP networking

• .subnetting
• .routing
• .NAT
• .port forwarding

Other specifications:

• Attitude of Innovation, inventiveness & thought leadership
• Must be a Problem Solver
• Must be Customer Centric
• MS Office (Word, Excel, and Outlook)
• Understanding of marketing processes in telecom industry
• Worked across diverse cultures and geographies
• Indepth knowledge of telecoms architecture and industry trends and analyse new technology trends and innovations
• Must be willing to work overtime
• Must be willing to work shifts

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RESPONSIBILITIES
Driving Profitable growth for MTN Business

• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
• Actively and strategically targeting new business acquisitions 
• Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
• Once they close the deal they hand it over to a Revenue Quota bearing sales person
• Ensuring a culture of Operational Excellence 

Account management

• Resolve escalated issues or escalate as appropriate.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
• Prepare reports on account performance as required.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Focus on providing exceptional Customer Experience

• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Ensuring Appropriate Governance and Quality control Measures

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

• Minimum of 3 year degree/diploma in Commerce (Financial /Marketing / Communication) or related
• Minimum of 3 years’ experience in an area of specialisation / ICT 
• Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
• ICT Experience is preferable

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Key Deliverables

The Consultant, Global Compensation and Benefits will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Contribute towards the creation of the Global Rewards Design sub-functional strategy for all aspects of compensation and benefits in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing specialist insight, direction, structure, frameworks, models, plans and roadmaps
• Provide support in regular review of the functional and departmental strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Recommend new, relevant remuneration and benefits strategies /solutions to attract, motivate and retain future-fit skills to support the overarching business strategy

Governance 

Strategic Meetings

• Provide input in strategic meetings 
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for Global Rewards Design sub-function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with functional and departmental strategy and plans
• Provide input into SLA approval and exception performance review 

Reporting

• Report on a weekly and monthly basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Render support in managing budgets in line with overall functional budget and business objectives
• Render support in managing project initiative budgets in line with business objectives
• Estimate costs and compare budgets with actual expenses

Operational Delivery 

Support Delivery Management

• Drive continuous improvement to ensure solutions for compensation and benefits are globally relevant and sustainable
• Proactively conduct market studies, research on relevant trends and liaise with external consultants to develop a sound knowledge base and subject matter expertise on global  compensation and benefits practices 
• Identify opportunities for improvements to enhance the quality and effectiveness of the function across the organization
• Implement global compensation and benefits special projects and initiatives. 
• On-board and develop strong working relationships with Manco Business Talent Partner and Opco HR teams to ensure successful execution and delivery thereof
• Provide training and consulting support to local Rewards specialists and Business Talent Partners, in order to ensure effective adoption and use of global rewards methods, practices and tools   
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Support and facilitate growth and innovation through internal networking, supporting new business proposals and presentations

Global Compensation & Benefits

• Support  the design and maintenance of the Global Compensation & Benefits framework, templates, policy, guidelines and processes for MTN. 
• Seek inputs and ensure alignment with HR and Business strategies as advised by business, regional talent partners and the Global HR Expertise Verticals
• Manage design and development of strategies for the effective application of compensation and benefits policies, structures and methods, considering local market benefits conditions and in par with global industry benchmarks
• Monitor and identify opportunities to apply innovative models and trends in global compensation and benefits by: 
• Evaluating alternative frameworks and associated costs in order to recommend viable structures
• Evaluating the balance between human capital costs and talent attraction/retention goals
• Manage, maintain and cascade the global reward level policy, commensurate to the MTN job families and levels
• Advise Opcos Rewards team and Manco Business Talent Partners on effective localization of  rewards programs and policies, e.g. salary models, incentive and benefits
• Devise the global benefit programs, salary programs, incentive structure, performance linked pay structures and other special payment plans for specific segments of the business, in conjunction with the Business and Regional Partners 
• Develop and propose standardized compensation and benefits strategy for MTN’s Global Mobility Program by:
• Supporting compensation and benefits matrix for global mobility programs (short and long term) taking into consideration international cost of living indices, international taxation and the home/host country statutory laws for expat compensation structures
• Managing relationships and contractual arrangements with key benefits and international taxation service providers to support global mobility employees
• Providing inputs to mobility cost guidance including key cost heads, base cost assumptions and country-wise financial cost indicators (based on third party inputs as applicable)
• Perform periodic global reviews and assessments of existing and new jobs based on complexity and associated reward levels across MTN.
• Benchmark, track and support communication of the STI/LTI programs, protocols and guidance equitably across the organization
• Ensure timely communication of global bonus mandates/guidelines and compensation related activities to Opco HR Leadership and Regional Talent Partners
• Plan and deliver periodic interventions, communications and awareness building amongst HR Practitioners and Business Leaders relating to all aspects of compensation and benefits to ensure adoption and to promote transparency amongst employees 
• Participate in and support the selection, negotiation and finalisation of global agreements with benefits service providers  

Ways of Working and Collaboration

• Use a collaborative and solution-oriented approach with all the Global Expertise Verticals in Group HR through:
• Liaising with Manco Business Talent Partners for understanding global business needs to design effective compensation and benefits frameworks and templates
• Coordinating with Regional Talent Partners to facilitate implementation of compensation and benefits frameworks and templates and to understand issues and requirements of Opcos
• Liaising with Global Organization, Strategy and Performance Vertical and Global Employee Experience Vertical to ensure compensation and benefits frameworks and policies are integrated with talent and performance solution outcomes and aligned to employee experience philosophies and frameworks
• Participating in discussions with Business Unit Leaders and Management and understand work complexity to help ensure parity in reward levels. Consult with Business Unit to understand and execute special payment plan requests
• Develop knowledge base and Subject Matter Expertise on compensation and benefits to share with Opcos 
• Support the implementation and monitor adoption of compensation and benefits frameworks across Opcos 

QUALIFICATIONS
Education:

• Minimum of 3 year tertiary degree / diploma (Human Resources / Business Studies / Finance/ Equivalent)
• Relevant certification / accreditation / membership with professional bodies in areas pertaining to remuneration and rewards management, etc.(advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on global compensation and benefits 
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Experience in Telecom Business will be advantageous 

Competencies:

Functional Knowledge: 

• Reporting and analytics
• Benchmarking and market evaluations
• Rewards Optimization
• Pay structures and frameworks
• International tax management
• Remuneration theories and models
• Long term incentive design
• Benefits design
• Regulatory
• Bonus and variable pay management
• Reward and Global Mobility theories and models
• Global considerations
• Organisational considerations 

Skills

• Analytical and Data interpretation
• Dealing with ambiguity and complexity
• Microsoft Office, Excel and other spreadsheet and office-specific applications
• Numerical skills, Financial acumen and costing capability
• Digital Mind-set
• Mathematics / statistics
• Commercial acumen
• Risk Management
• Communication Skills
• Judgement
• Project management
• Presentation Skills
• Reporting

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Job Outcomes

• Supporting the Business Development Manager with market intelligence to increase the revenue base of the ICT CoE
• Proactively look for opportunities to onboard new and increase existing customers
• Serve as a source of truth regarding cloud performance across all sales categories as required by the OEM
• Sales enablement for channels and Direct Sales Force.

RESPONSIBILITIES
Sales Intelligence and Operations

• Implement effective sales intelligence and operations techniques to meet the changing needs of ICT CoE to accurately predict customers’ future behaviour, deliver products/services to the market that are anticipated and relevant to grow market penetration and increase revenue generation and profitability
• Ensures programs are envisioned, designed, developed, and implemented across the ICT CoE to meet sales operations needs. Interfaces with the other IT teams and functional areas to ensure that most efficient solution is designed to meet business needs.
• Ensure the tactical objectives of sales operations and intelligence are consistent with the overall strategy and in line with market needs and requirements
• Identify long-term trends in the telecommunication and technology markets based on data observations and insights which will be used by ICT CoE teams to make informed decisions
• Optimise the process to translate analytics into new findings that inform relevant business issues and/or questions to influence strategic decision-making and planning
• Monitor, collect, evaluate and assess relevant market data (trends, activities etc) and produce reports that can be used to identify business development opportunities and support the product development and business development teams with designing and developing impactful and well-designed products and services to retain existing and win new customers.
• Provide in-depth analysis on market competition / competitor activity to compile recommendations for improving the trading position and profitability of ICT CoE
• Develop, manage and maintain reports and insights of the competitive and financial performance, cost structure, profitability and future growth potential of ICT COE
• Contributes to the overall data and analytics system implementation strategy for the enterprise and participates in appropriate forums, meetings, presentations etc. to meet goals.
• Tracks and documents requirements for enterprise development projects and enhancements.
• Provide analysis and integration of segmentation structures and data.

Reporting

• Provide reporting on a weekly and monthly basis and build automated PowerBI Solutions when required
• Report on an ad hoc basis on specific projects as and when necessary

Collaboration/Coordination

• Liaise effectively with all stakeholders to ensure that informed market-based decisions is made
• Build and maintain relationships with all ICT CoE unit leaders to ensure that Business Intelligence policies, and rules are up to date with current legislation
• Maintain good communication and relationships across the department

Sales Operations

• Cloud Portal Management to view and track all subscription usage and spending
•  Microsoft Partner Network Registrations and / or Enablement
•  Oversee Opco Funding Claims and reconcile with budget allocation from Microsoft
• Compile and Operationalise Market Development Funding / Incentive Plans from Cloud OEM with emphasis on Microsoft
• Operationalise Microsoft Partner Network Agreements
• Collate and Submit requisite Proof of execution for all programmes driven from the Cloud OEM across markets
• Spend Tracking
• Identify new customers to be added to the services provided
• Provide operational support to ensure customers are onboarded correctly

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Create and implement personal development plans
• Define the individual KPAs and KPIs that will support the business strategy
• Ensure ongoing training and certification for Cloud Technology services with priority to Microsoft Solutions Design
• Coach and guide colleagues in ICT COE and the rest of the OPCOS
• Model healthy employee relations and collaborative teamwork
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and               consequence management
• Act as an ambassador for the ICT CoE team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work.
• Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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JOB DESCRIPTION
MTN is entering a new phase in its lifecycle of unprecedented disruption and market turbulence, performance excellence today revolves around the need to generate new value—to unlock new opportunities, to drive new growth, to deliver new efficiencies ensuring targets are met and performance is optimised. The Group’s RAFM function must therefore ensure the successful delivery in context of:

• Measurement standards as defined and implemented by industry standards bodies
• A broad, diverse, multi-cultural business environment across operating companies in Africa and the Middle East
• A governance-oriented financial environment with strong focus on internal control.
• Varying management and stakeholder need for performance information format and content.
• Operate within industry benchmarking RAFM frameworks that includes but are not limited to MTN Group enterprise risk management and external audit, etc.
• Dynamic change environment with new technologies, propositions and products introduced to a competitive landscape

RESPONSIBILITIES
The Role will be accountable to achieve the following objectives:

• Measurement Framework Definition
• Support research on international best practices of Revenue Assurance and Fraud Management Measurement
• Research Revenue Assurance and Fraud Management measurement trends in relevant industry and environments.
• Improve ways of work by engaging relevant stakeholders within the MTN organisation regarding the definition and integration of Revenue Assurance and Fraud Management measurement practices to ensure alignment and effectiveness in integration of these practices within their domains.
• Evaluate and utilise OPCO and industry measurement standards to ensure that a broad, relevant set of standards exist as a basis for application.
• Contextualise existing cultural, political and competency norms within MTN to develop appropriate measurement norms for the organisation.
• Consolidated Measurement Reporting Preparation

Based on the measurement framework agreed with MTN management, preparing an MTN Group RAFM measurement performance report as per defined schedule – for use by various stakeholders, including:

• MTN Group Finance Executive and RAFM General Manager
• MTN Group Executive and Sub-Committees
• MTN Group Audit Committee
• MTN Operating Company Executives
• MTN Group RAFM Stakeholders, such as Group Technology, Marketing, Group Audit Services, Group Risk & Compliance, Group Forensic, , VPs office
• Ensuring meeting actions are noted and followed up on with owners to ensure progress is made in improving performance.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations whilst considering drivers and barriers, like resourcing, POCs, capex, adaptation, infrastructure aligned with the Strategy and Transformation team.

QUALIFICATIONS
Education:

• Undergraduate Degree – B.Comm (Information Systems or Informatics)/ /Data Scientist/BSC/Engineering
• Post Graduate Qualification Advantageous
• Preferable CISA/CISM/CGEIT qualification.

Experience:

• 5 years of experience in a complex, technology-oriented industry
• 3 years of working with complex data and performance frameworks
• 3 years of managing activities in a cross functional business environment.
• A good appreciation of telecommunications technology
• At least 3 years of working knowledge with internal control and governance systems and environments
• Working experience in a Group company environment would be advantageous
• Revenue Assurance and fraud management experience will be advantageous

Technical Competencies:

• Audit and Assurance – Control Design – Intermediate Level
• Has a strong grasp of control design principles and applies these in daily tasks.
• Includes source data quality, control timing and frequency, control logic validation, control output management.
• Supports others in advising on improved ways of working.
• Audit and Assurance – Planning – Intermediate Level

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JOB DESCRIPTION
Mission/ Core purpose of the Job

• To provide day-to-day management, support and guidance to POS Owned Shops, implementing plans, controls and standards for optimum performance and alignment with Branded Retail Channel and MTN SA strategies.
• Through supervision of others ensures that MTN true purpose and core responsibilities to the customer and particular business situations/challenges are met as per the required standard

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.

• Administer and control available resources to achieve POS goals and objectives 
• Ensure staff satisfaction 
• Communicate goals clearly and facilitate achievement thereof 
• Manage and motivate team to achieve agreed goals and targets
• Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Evaluate and assess people performance 
• Build and enforce a customer centric approach 
• Build and maintain collaborative teamwork 
• Coach, guide and motivate team/ staff 
• Build professionalism, loyalty and commitment to the organization 
• Have the self-insight and flexibility to adapt to different situations 
• Live the MTN Brand – change and influence employees' behaviour

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.

None

Job Requirements (Education, Experience and Competencies)
Education:

• Diploma in Commerce (Marketing/Communication or related)
• Fluent in English and language of country preferable

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organisation

Competencies:
Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute – Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:
Training:

• Products and Services
• Systems training

Authorities
As per MTN DOA

• Collaboration (Formal and Informal Relationships)
• Responsibility towards who are they and what do they receive from the incumbent.
• Direct reports:  none
• Matrix reports: Manager Branded Retail Channel 
• Key customers: Internal departments, Banks and Insurance companies 
• Key suppliers:  credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
• Relations:  other regions-   

QUALIFICATIONS
Education:

• Diploma in Commerce (Marketing/Communication or related)
• Fluent in English and language of country preferable

go to method of application »

ABOUT THE TEAM

• The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.